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“Nice hotel in city center” 3 of 5 bubbles
Review of Mercure Eastgate Oxford

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Mercure Eastgate Oxford
Ranked #11 of 44 Hotels in Oxford
Atlanta, Georgia
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice hotel in city center”
3 of 5 bubbles Reviewed March 28, 2014

While the hotel is in an old building the rooms have been renovated and come with the modern conveniences you'd expect. The hotel is in a great location within walking distance of all the Oxford colleges and attractions. The staff is friendly and they provide free wifi. The hotel restaurant and bar never seemed busy, but the food and drinks there were good. Beware that the lift only goes to the second floor, so if you have a top floor room, you'll have to take the stairs.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Douglas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, March 31, 2014
Dear Douglas B
Thank you for your positive feedback following your visit to the Mercure Eastgate hotel.
Your kind comments in relation to the team are much appreciated.

Kind Regards

Iain Waite GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,036 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (199)
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English first
Brasilia, DF
Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

Great location. The Oxford Tube stops almost in front of the hotel. Really confortable beds. Very clean bathroom. 5 minutes walk to the Covered Market and 10 min walk to corn market street.

There was no elevador and nobady offered help with our lugagge.

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank marianadpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, March 26, 2014
Dear Mariana dpl

Thank you for your feedback following your visit to the Mercure Eastgate Hotel.
At the outset please accept my apologies for the fact that you were not offered assistance with your luggage.
This aside, thank you for your positive feedback , i was pleased to that you enjoyed your stay.

Kind Regards

Iain Waite GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, United Kingdom
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed March 23, 2014

We stayed here for one night on a Friday. We could hear people walking around that was above us. Every time they used their taps the water dripped through our ceiling onto the floor. We complained when we checked out and they gave us the £20 back we had paid for our breakfast.
It can't be helped but because the hotel is on the high street you are hearing people all night long walking by from drinking and motorbikes revving up.
Breakfast is lovely and you only have to put your bread through once to get it toasted.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank louise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, March 24, 2014
Dear Louise b

Thank you for your feed- back following your visit to the Mercure Eastgate Hotel.
At the outset ,please accept my sincere apologies for any disturbance you experienced from both internal and external noise. I will also investigate your comments in relation to the water issue relating tio the room above.

Thank you for your positive comments in relation to breakfast.

Kind Regards

Iain Waite GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
210 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed March 17, 2014

Strong points include location (High Street) and courtesy of staff.
The dining area is neatly designed and food is quite good.
However, the single room I stayed in appears truly small and, with a large luggage,
walking around the room was somehow challenging.
Toilet and bath are bright and clean.
The hallways leading to the rooms are narrow, which make it difficult to carry or pull
your luggage.
Overall though, it is a relaxing place.

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MaxManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, March 18, 2014
Dear Dinoarevalo

Thank you for yor feedback following your visit to the Mercure Eastgate Hotel.
I was sorry to learn that you found your room a little on the small side.That aside I was pleased to read that you enjoyed your stay and you found the hotel relaxing.
I look forward to welcoming you back in the near future.

Kind Regards

Iain Waite GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
1 review
1 of 5 bubbles Reviewed March 17, 2014

When I tried to book a double room over the phone I got a call centre (Apparently in India) and tried to explain that I wanted a guaranteed double room and not a twin. The gentleman I spoke to seemed to find this difficult to grasp, so eventually In frustration I rang off. I am unlikely to stay at this hotel in future unless they improve their booking system.

Room Tip: If you have specific preferences for the type of room, forget it!
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Stayed March 2014, traveled as a couple
Helpful?
Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, March 18, 2014
Dear Jeff P

Thank you for your feedback regarding our call centre.
At the outrset ,please accept my apologies for the issues you detail.I will follow this up with the reservation co-ordinator.
Do you still require accommodation in Oxford? if so please contact me directly on the email listed and I would be delighted to assist you.

Kind Regards

Iain Waite GM
H6668-gm@accor.com
01865 248332
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Oxford hotels

Devon
Level Contributor
175 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed March 17, 2014

We use Mercure's a lot - this is by far the best we have experienced. Helped by an upgrade to the Ruskin suite, which is a lovely room. Centrally located but quiet. Excellent service . Lovely public areas. Breakfast superb. A world away from the Maidstone version - as if they weren't even in the same chain! Who is responsible for uniformity of standards across the group???

Room Tip: If you can run to the Ruskin suite - go for it .
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DavidCDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerOxford, General Manager at Mercure Eastgate Oxford, responded to this review, March 18, 2014
Dear DavidCDevon

Thank you for your positive feedback following your visit to the Mercure Eastgate Hotel.
I was pleased to read that you very much enjoyed your stay .
Your comments in relation to comparative hotels will be passed through to our Group office.

Thank you again for your comments and I look forward to welcoming you back in the near future.

Kind Regards

Iain Waite GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Eastgate Oxford

Property: Mercure Eastgate Oxford
Address: 73 High Street, Oxford OX1 4BE, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Restaurant Room Service
Hotel Style:
#8 Luxury Hotel in Oxford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Eastgate Oxford 4*
Number of rooms: 63
Official Description (provided by the hotel):
Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more   less 
Reservation Options:
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Also Known As:
Mercure Eastgate Oxford Hotel Oxford
Accor Eastgate Oxford
Mercure Oxford

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