Normally we don't stay at chain hotels, but when trying to find a hotel in central Oxford we ended up with Mercure Eastgate. The exterior is nice and when we entered, we got a good welcome. Our executive room was large, but we also had a glimpse of some very tiny rooms (classic rooms). The breakfast the next morning was OK. Why then only three stars? First, the corridors were tiny and with some not too new carpets. But in an old building, the corridors tend to be a bit tiny. When we had checked out we had no plans not returning to this hotel. But our train to London left a bit later, so we placed our luggage at the hotel and had a last walk through lovely Oxford. When returning to the hotel, they called for a taxi and we asked for our luggage. The receptionist went for collecting the luggage. And we waited and waited and waited and he didn't come back. We had a train to catch and became inpatient. Another guest also waited for her luggage. The female receptionist then went to find her male colleague and came back with some luggage, but not all. After 15 minutes I and the other gust went searching for the "missing person". The luggage room was in the first floor and there at the elevator the receptionist was standing with some luggage but NOT with our last missing one. The other guest then got in command and told him to give her her rucksack which he had on his shoulders and follow me back to the storage room to get my last item. This man was one of several "helpless" employees we met in England. I don't understand that the management doesn't train their workers better. When we left the hotel for the last time, we were sure we would never come back.
- Official Description (provided by the hotel):
- Originally a 17th Century coaching inn, this 4 star hotel has 63 en suite rooms. The hotel is ideally situated for visiting the historic colleges as well as participating in the year round entertainment, including open air plays, river punting and the May Day celebrations. The main shopping area is nearby. Facilities are available for breakfast only. The hotel is easily accessible via M40, pay parking is available. ... more less
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- Also Known As:
- Mercure Eastgate Oxford Hotel Oxford
- Accor Eastgate Oxford
- Mercure Oxford