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“Great service and location” 4 of 5 bubbles
Review of Macdonald Randolph Hotel

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Macdonald Randolph Hotel
Ranked #13 of 44 Hotels in Oxford
Llanbedr Dyffryn Clwyd, United Kingdom
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great service and location”
4 of 5 bubbles Reviewed June 4, 2013

Fantastic service, brilliant food and most convenient location in Oxford with car parking (although this has to be booked in advance and is limited). Not cheap - but you pay for what you get. My only gripe was that money was still held against my card AFTER I'd paid my bill - for quite a few days, until I realised. They did then sort this out quickly but no apology was forthcoming - so watch out for this. Otherwise, though, an ideal place to meet up with family and friends.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlyGNorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,976 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (516)
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UK
Level Contributor
139 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed June 3, 2013

We stayed for 1 night in this hotel. The accommodation was excellent. Breakfast OK without being spectacular. The restaurant service was average - no waiter/waitress taking you under their wing.
The location was brilliant.
Car parking was £26.50 a night - similar to a local car park . The big advantage was being able to leave the car for more than 24 hours for one charge!
One tip is go for excellent walking tour of Oxford. A great insight to university life.

Room Tip: We had a suite on the first floor - excellent
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TurleighTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wasitgoodornot
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed June 3, 2013

I was really excited at the prospect of staying at this 5* hotel. Disappointed would be an understatement.!. My husband booked afternoon team for 4pm. As we were ready early we asked if there was any chance of coming earlier. Not only was the manager of this area unhelpful he walked away without answering. We came back at 3.50 and sent to the bar area to wait for our table. We were then informed by Frank "Very helpful" that the table would be 4.30pm. despite them giving a table to two people without a reservation. At 5am on the first night the fire alarms went off. The room was very nice. A BIg highlight was the service at breakfast. Excellent Restaurant Manager "badge name..Andrew Hemsley" Efficient, friendly, professional and human....EXCELLENT..only 5* person we met. On leaving the room we waited for the lift but each time it was full so I dragged my suitcase down the stairs. The concierge looked up and watched and did not even ask to help. the concierge team seems more involved with their friends and chatting to each other than welcoming guests. The reception was friendly but not warm and welcoming. For the room rate this was a very disappointing experience. I would not stay here again which is a shame. I think that this hotel needs some people management and training. Good customer Service costs nothing and the front of house staff need training in "Customer Experience". On a better note, the room was of excellent standard. They tried to charge a credit card handling charge at checkout. TUT

Room Tip: The annexe is quiet but very dark. Nice rooms..watch out for Credit Card Charge.
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  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Wasitgoodornot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Londo
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed June 2, 2013

We had read some mixed reviews of this hotel on Tripadvisor and in light of that were very pleasantly surprised. The location is ideal - right in the middle of Oxford. The staff were excellent and had all obviously been very well trained to provide an excellent quality of service.
The room was very well equipped with amenities including fruit basket and chocolates. The bathroom was well fitted out but very small.
We ate in the restaurant for both breakfast and dinner and quality of food was very good.
It was difficult to get a seat in the Morse Bar which was very popular and similarly it was necessary to book for afternoon tea in order to get a seat - we went to the roof-top restaurant in the museum over the road instead which was excellent.
Quite pricey but if you want a hotel in the centre of Oxford for a short stay would recommend.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tanya E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 2, 2013 via mobile

Enjoyed done of the best cocktails I've ever had in the Morse Bar last night. I can definitely recommend the Heart of Oxford, its like a trifle in a glass (we had two). My wife also had a couple of Brandy Alexanders. Previous experience tells us that this is one of the easiest cocktails to mess up, but the ones she had were both great (even though it was the waitress's first time at making one - she was well supervised obviously). The staff were very friendly and attentive.
Not the cheapest place to get a cocktail in Oxford (by quite some distance) but freely with a visit.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gpb76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bicester, England, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed June 2, 2013

Went for cocktails with two friends for a girls quiet civilised night but the one particular man from the bar staff was very uninterested unhelpful and very off putting and when he bought our cocktails ,one was wrong a margarita which we ordered with no salt and he bought it with salt, well he was very put out and more or less said it wasn't his fault as he couldn't of heard us and was really put out that he had to go and make another will We go back hell no £ 31 for 3 drinks and rude service no ill go spend my money else where

  • Stayed June 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Jaynemck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed June 2, 2013

When booking, I had chosen this hotel as I knew its location was perfect, I was almost put off by some of the reviews, but decided to take the plunge - I am so glad I did! On checking in, we found that we had been upgraded - we were not sure why, but were very grateful. The stylish room was perfect (Molton Brown in the bathroom is always a treat and the bed was soooo comfy it was hard to leave) ...and I was very impressed that the ground floor and first floor public areas that we walked through were all very well-presented and clean - maintaining such a large, old and grand hotel like this to 5* level every day must be a never-ending and expensive job. In particular lots of thought and care (and money) had obviously gone into a sensitive restoration and modernisation of a much-loved landmark hotel. We loved looking at all the Gothic revival touches everywhere, from the tall colourful standing candelabras in reception, the motifs on the ceiling and the clever trompe l'oeil wood panelling in the dining room and to the Gothic arches over the mirrors in the ladies WC. We ate lunch on arrival in the pretty airy Drawing Room - perfect, with a window seat looking out at The Ashmolean - this museum is an absolute 'must' for any visit - freshly-made generous sandwiches, perfect napery, comfy seats and melt-in-the-mouth shortbread - next time, we will return to take the delicious afternoon teas that were arriving just as we left - a beautiful comfy room - I could LIVE there all day, reading novels and writing grand thoughts in my diary! The tall waiter - except I think perhaps he was the maître d'hôtel, such was his skilled and low-key way of 'working the room'? - was 'top knotch' and very accommodating. I loved discreetly looking at fellow diners, fancying all manner of novelists and academics were there (we did indeed see AC Grayling there one evening - probably there for a book signing we saw he had at Blackwell's). ALL staff at ALL levels were 100% polite, smiling and helpful but not obtrusive or obsequious - this is NOT a 'stuffy' or 'snobbish' hotel (I have found that the grander the hotel, the more gracious they are to ordinary people, it's only 'wannabe' hotels that try to make their patrons feel inferior!) and our 10-yr old daughter was welcomed and we all felt relaxed at all times in all areas. We also used the bar - very late, sorry, but enjoyed a textbook Champagne cocktail or two (OK so that was me) and a chance to chat in beautiful surroundings. Morse references are tastefully present but not obtrusive. Likewise the photos of stars and their autographs in a quiet corridor off the Drawing Room. A tuna loin salad from room service one evening was perfectly cooked and delivered within 30 minutes; ice and fresh milk also came quickly when requested. Breakfast was perfect - a huge array of inviting items, beautifully presented and the kipper and haddock options (plump and juicy) were served with textbook poached eggs. Such was the quality of food we had received for lunch, room service and breakfast, we wished that we had been able to try the Restaurant for dinner, but had made other plans before our arrival - as we returned to the hotel, we could see that it was full, a good sign. We didn't want to leave this lovely hotel...but on checking out we left our bags with the lovely concierge staff. After a tour of the amazing and beautiful national treasure (and our museums are all fabulously FREE so do use them and donate as you leave) that is the Ashmolean (whose rooftop restaurant is another 'must') we returned to The Randolph and the concierge happened to have a driver (of a very smart Mercedes) ready to take us to the station. Stays at special hotels like this should be assuredly special and leave you wanting more, which The Randolph certainly did. We have indeed paid more for ones far less special - sitting on the train home, with the Macdonald Hotels brochure of their other hotels in my handbag, I began to wonder, where next?... the Highlands? The New Forest? The Cotswolds? Spain? I couldn't think of a single thing that could have been better (and I usually can...). I only wish you had a hotel in Cambridge...as that's our next destination! We hope that someone from The Macdonald Randolph reads this and shares it with their staff from the cleaners to the Manager (and the Macdonalds themselves) - thank you so very much, we shall be back.

Room Tip: We stayed on 1st floor in a suite (Rm150) - for a family of 3. Superb room and will ask for it again...
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  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sybarites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Macdonald Randolph Hotel

Property: Macdonald Randolph Hotel
Address: Beaumont Street, Oxford OX1 2LN, England
Location: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Oxford
#4 Spa Hotel in Oxford
#7 Romantic Hotel in Oxford
#10 Luxury Hotel in Oxford
#11 Business Hotel in Oxford
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Macdonald Randolph Hotel 5*
Number of rooms: 151
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Also Known As:
Macdonald Randolph Oxford
Hotel Macdonald Randolph
Randolph Hotel Oxford

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