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“ANOTHER VISIT”
Review of Old Bank Hotel

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Old Bank Hotel
Ranked #2 of 44 Hotels in Oxford
Certificate of Excellence
Essex
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“ANOTHER VISIT”
Reviewed July 1, 2014

We love the Bank and the town of Oxford and we have stayed their at the Bank on a number of occasions. We visited for an overnight stay on Thursday 19th June. Everything was up to the usual high standard but at breakfast on the Friday morning we were very surprised to experience a very poor service. We both had some fruit from the buffet and I ordered tomatoes on white bread, Mrs Astute ordered some scrambled egg on brown toast. whilst we were waiting the waitress removed the cutlery which we thought was odd. After a wait I received tomatoes on brown toast and my wife received scrambled egg without toast. My wife asked for some toast which did not arrive, I did not complain thinking it was simple mistake. We started eating and my wife finished her breakfast having asked a second time for some toast. When a different waitress cleared the plates my wife what has happened to the toast. The waitress apologised and a box of toast did arrive which was plonked down in front of her. The service was in general very slow. Another table complained about their service and another person stood up and was more loud in their complaint about the service. I think there was an issue with the communicating our preferences

It would appear the whole staff at the bank are now people from eastern Europe. I did not encounter a single British person during our stay. Whilst these people are very helpful there is an issue with two way communication as English is not their first language. The management at the Bank may wish to consider some positive action and recruit some local people who's first language is English to achieve some level of diversity. What happened to the wonderful Jack, perhaps it was his day off?

I complained about the breakfast service when we checked out and to their credit there was an immediate no quibble refund of the cost of breakfast which I did not expect. I felt petty complaining as we are used to poor service elsewhere but not at the Bank.

We love the Bank and we will go back to stay soon and we highly recommend the hotel to anyone reading this review.

Room Tip: Choose a room at the front of the building if you can.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank AstuteEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldbank, Manager at Old Bank Hotel, responded to this review, July 8, 2014
Thanks so much for your review
I'm glad you enjoyed on the whole though I'm sorry breakfast was not up to scratch on this occasion. I do appreciate your points as regards Eastern European staff and we do try to employ a mix of staff, including English, with a good command of the English Language. We actually do actively seek to have some English staff who can easily pick up the nuances, as you suggest. However, I would also say that some of the most charming, talented, and nuanced staff I have met in my career have been non-natives. It is infuriating to have your order incorrectly taken, I must admit so my apologies there.
Ben Truesdale
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (277)
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London, UK
Level Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed June 29, 2014

The suite isn't good enough for the money. However, the staff were incredibly helpful, accommodating and friendly. I had a million and one questions and requests, prior to arrival, and the reception staff handled all with charm and patience. The public areas and restaurant are modern and attractive and there is an abundance of art around the place. The atmosphere is lively and buzzy. The staff and service were so good we really didn't mind that the room, whilst comfortable enough just wasn't good enough for the price.
The location is perfect as a base to explore Oxford. The food in the restaurant is very good.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Well_travelled_Dad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldbank, Manager at Old Bank Hotel, responded to this review, July 8, 2014
Thanks very much for your review
Glad to hear you enjoyed. Sorry to hear you felt the rate didn't match.
I hope to see you again soon.

Ben Truesdale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 24, 2014

My wife and I have just returned from a delightful long weekend in Oxford, staying two nights at the Old Bank Hotel on Oxford High Street.
The hotel is perfectly situated in the centre of the city, just a few minutes walk from many of the colleges and has its own car park, something of a rarity in the city.
The staff were very friendly and helpful and the complementary walking tour guide, David, was knowledgeable and welcomed any questions we had.
Quod, the hotel's restaurant, serves decent enough food and has a terrace at the back of the hotel where on Sunday evenings guests can dine while listening to a local jazz band.
We only had one complaint and that was our room.
Room 15, categorized as a "deluxe double" can best be described as a luxury dungeon due to its almost total lack of natural light. So much so that we had to go downstairs to the reception each morniong to see what the weather was like.
Room 15 is also situated at the end of the hotel next to a building site where work started promplty at 8am on Monday morning.
The hotel did reduce our final bill by approx. £80, however, having paid just shy of £400 (Sat) and £300 (Sun) for the two nights, excluding breakfast, we still felt ripped off.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Prop19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldbank, Manager at Old Bank Hotel, responded to this review, June 29, 2014
Thanks very much for your review
I'm glad you enjoyed the hotel on the whole, though I was sorry to hear you didn't like room 15. You are right, it isn't the lightest room in the hotel but it is one of the larger rooms. While there is some scaffold on the opposite building the work has not given us very much trouble on the whole and work is not supposed to start until after 9am on weekdays. I'm sorry that this wasn't the case during your stay.
I hope to see you again soon.
Regards
Ben Truesdale
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo, North Dakota
Level Contributor
233 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed June 23, 2014

The highlight of this hotel was the exceptional service of the front desk. They were flawless. Great location on High Street it has a nice bar/restaurant attached to it. I was in room 24 and it does not offer anything of interest to look at. Within about two blocks of High Street there is a wide selection of tourist shops from the Oxford University shop to antique shops. It is about a 20 minute walk from the train station or about an eight pound cab ride.

Room Tip: Try and get a room facing High Street for spectacular views.
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Renaissanceman58102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldbank, Manager at Old Bank Hotel, responded to this review, June 29, 2014
thanks so much for your review
I'm really glad you enjoyed your stay.
Regards
Ben
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 23, 2014

Enjoyed the stay we had here. Couldn't really fault anything other than the noisy location. Food and service were excellent, but expected at that price range. Would visit again as very convenient for working in Oxford.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldbank, Manager at Old Bank Hotel, responded to this review, June 29, 2014
Thanks so much for your review
Glad you enjoyed your stay.
Our rear facing rooms tend to be the quieter but front facing rooms have the benefit of better views on the whole.
Ben Truesdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 19, 2014 via mobile

We stayed here as a family last summer and absolutely loved it. As soon as you walk in the door the staff were friendly and helpful and the rooms were beautifully kept with great views of the city and very very comfortable. Yummy food and room service was efficient. Perfect location right on the high street, walking distance to everything. Great stay! Thanks

  • Stayed July 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bellaeadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldbank, Manager at Old Bank Hotel, responded to this review, June 29, 2014
Thanks so much for taking the time for reviewing us
We have changed one thing since last summer. Our internet is much better.
I hope you will revisit very soon.
Ben Truesdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lahaina, Hawaii
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 18, 2014

We stayed at the Old Bank for a week in late May and really enjoyed it. Never been to Oxford, but knew we'd need some rest when we landed at Heathrow, so decided to explore and rest before moving on to London. Our suite was ready right away so we could get some sleep and we awoke to a gorgeous view of University Church of St. Mary the Virgin and the comings and goings on the High Street. Plenty of space, good storage, in-room coffee/tea service and mini-bar, plus still and sparkling water. Room-darkening drapes helped with the time zone adjustment, and there was very little noise from the street just two stories down. (Almost no noise from hotel hallways or between rooms and floors.) The decor is sort of a British modern mix that has held up, but the carpets could use replacing. (They are clean and fine, just a bit worn.) The bath was small but well-appointed with cabinets, heated towel bar, tub and separate shower. The staff was fantastic -- from the front desk to all of the housekeepers to the servers at Quod, where we ate several meals or snacks.

Room Tip: Some rooms face the High Street, some face a courtyard, and some appear to face Oriel College next d...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NeitherHereNorTher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oldbank, Manager at Old Bank Hotel, responded to this review, June 29, 2014
Thanks so much for your review
see you again.
Ben Truesdale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Old Bank Hotel

Property: Old Bank Hotel
Address: 92-94 High Street, Oxford OX1 4BJ, England
Location: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Oxford
#1 Romantic Hotel in Oxford
#2 Luxury Hotel in Oxford
#2 Business Hotel in Oxford
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Old Bank Hotel 4.5*
Number of rooms: 42
Official Description (provided by the hotel):
Located on the High with place to park and between Oxford’s most famous colleges, Merton, University, All Souls and Oriel. Step out of the hotel onto one of the worlds most beautiful streets and you are amongst the best of Oxford’s shopping, theatres, libraries and gardens.This Georgian, stone building has forty two luxury bedrooms, all air-conditioned with marble bathrooms, great views, the latest technology and Stimulating twentieth century paintings. ... more   less 
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Also Known As:
Old Bank Oxford
Hotel Old Bank

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