We expect to pay premium rates on Christmas Day but we also expect tasty well prepared food and an enjoyable ambience in return. Both were cruelly absent this year. I don't intend to go through the meal offering but suffice it to say the turkey was pre-packaged and awful and so was the duck.
Customer menu choices were provided well in advance so there can be no excuse for hard sprouts, soggy roast potatoes etc etc. The surly and unobliging staff failed to rescue the situation.
It seemed to me that staff and food costs had been drastically cut leaving the diners more than disappointed on what should be a great occasion. Out final cost including tip came out at £66.00 per head - not money well spent I'm afraid.
Perhaps our experience goes some way to explain the drop in diners' numbers for 90 last year to 30 this year.
This is written more in sadness than in anger.
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