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“More like a flatette than a hotel” 3 of 5 bubbles
Review of Ethos Hotel

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Ethos Hotel
Ranked #21 of 44 Hotels in Oxford
Byron Bay, Australia
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“More like a flatette than a hotel”
3 of 5 bubbles Reviewed June 14, 2013

Don't be fooled by the website - this is not an exclusive hotel but more like a room rental with very limited access to staff. The staff are only available from 9am til 5pm. So if you arrive early or later, bad luck! If anything goes wrong, you phone a call centre and if you are lucky you may talk with someone from the hotel. In saying that, the location is great, the room very comfortable and well presented. It's just a pity the service doesn't match.

  • Stayed June 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Catherine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
    168
    157
    73
    46
    32
See reviews for
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254
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64
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed June 10, 2013

This 'hotel' is simply an extended end of terrace house on a residential estate in Oxford. There are no facilities at the property to validate their 4 star rating or 4 star pricing. The room was on the ground floor the door exited onto the narrow public footpath (complete with dog poo) the windows could not be opened more than 10mm as they would obstruct the public path. public traffic outside day and night. No lobby, no facilities, no bar, no breakfast or meals, no room service, no switchboard, no parking, no concierge, not a hotel. Who rates these properties? A renovated bathroom and an IKEA rug do not make a 4 star hotel but they think they can charge 4 star prices and when I tried to cancel on arrival was told I could not have a refund on my card.

Room Tip: If you have to stay try get a room not on the ground floor, if you can turn around and go home, then...
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
review-responder, General Manager at Ethos Hotel, responded to this review, 2 weeks ago
We are sorry you experienced these issues. The hotel is now under new management, and offers a fully licensed bar and restaurant/pizzeria, offering cask conditioned real ale, fine wine, Lavazza espresso, full english breakfast and Might Leaf afternoon tea. We offer a "Bubbly Reception" (complimentary Prosecco, Cava or Champagne upon arrival), as well as Italian chocolates. We also provide a complimentary grazing table throughout the day, warm scones at 2pm, canapé with drinks between 6pm and 8pm, and complimentary antipasto and petit four to enjoy with a night cap from 8.30pm to 10pm. If you visit Oxford again, please contact me directly, at: manager@ethoshotels.co.uk, so I can arrange a complementary upgrade to one of our comfortable and spacious Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed May 21, 2013

My wife booked a night at this 'Hotel' as a treat for my birthday and despite the high cost decided to splash out as it was a special occasion. I am afraid that despite the modern boutique styling this accommodation has no facilities and provides accommodation far below that of a B&B let alone a Hotel.

Their is no Bar, Breakfast area or any of the other characteristics typically associated with a Hotel. Breakfast is provided from the in-room fridge and microwave - very basic and certainly not the luxurious pampered weekend away we envisaged based on the rate charged.

The 'Hotel' is an end terrace with on street parking some 200 yards down the road. In our room the shower screen was missing and the handles had been removed from the mixer shower making it difficult to operate.

I mentioned my dis
appointment on checking out but got little sympathy from the receptionist.

In summary, whilst their would appear to be few central hotels available in Oxford, perhaps allowing this Hotel to command a higher price than would be justified in many similar towns, I would suggest that you would be advised to book a proper hotel a little further out and use Taxis to get about.

Room Tip: Over priced with no facilities. Avoid if possible. This is at the most a £50 a night rooming house.
See more room tips
  • Stayed May 2013, traveled solo
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed May 7, 2013

Thought we'd gone to the wrong place when we drove up a narrow street with resident parking only on both sides and nowhere to park the car. Arrived here late in the evening after a very long tiring drive and was really disappointed to be escorted to our room, which was not within the building itself. The bedroom door opened straight out onto the street - no carpeted corridor as would be expected for paying £211 per night!! Couldn't leave the curtains open due to the proximity to the pavement and pedestrians passing by and looking in.
Unpacked only to find two hangers in the very narrow wardrobe. We requested more and were given another two and advised to contact housekeeping in the morning if we wanted more. There wouldn't have been enough room for more! The room was clean and tidy but the walls were very thin and we could hear everything from the adjoining room (via connecting door). Lost a couple of items down the sink due to a missing "plug" as no shelving/cupboard to put toiletries. The fridge was very noisy and had to be unplugged so we could sleep and the muffins that there were the day we arrived were not replaced during our 4 night stay. Re the car parking - apparently the owner has an arrangement with the local traffic department and advised us to park a couple of streets away at a local park local (two hour parking zone) and he would see to it that we didn't get a ticket. We were a bit apprehensive and went to check on the car daily. Overall, a terrible experience and will never stay here again. We checked out a day early.

  • Stayed April 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
2 Thank LorraineGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
review-responder, General Manager at Ethos Hotel, responded to this review, 2 weeks ago
We are sorry you experienced these issues. The hotel is now under new management, and offers a fully licensed bar and restaurant/pizzeria, offering cask conditioned real ale, fine wine, Lavazza espresso, full english breakfast and Might Leaf afternoon tea. We offer a "Bubbly Reception" (complimentary Prosecco, Cava or Champagne upon arrival), as well as Italian chocolates. We also provide a complimentary grazing table throughout the day, warm scones at 2pm, canapé with drinks between 6pm and 8pm, and complimentary antipasto and petit four to enjoy with a night cap from 8.30pm to 10pm. If you visit Oxford again, please contact me directly, at: manager@ethoshotels.co.uk, so I can arrange a complementary upgrade to one of our comfortable and spacious Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed May 7, 2013 via mobile

My stay was a nightmare over 200 per night for room off a back street - why has my review been removed and why have trip advisor not advised me of a problem with my review - if they have a problem ! No parking , not secure , whirring air con at door , door on side street, window on side street , rubbish ( old mattress etc ) propped against other side of the wall of the bedroom . I could go on - just nota hotel

Stayed April 2013, traveled on business
Helpful?
2 Thank Siegordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
review-responder, General Manager at Ethos Hotel, responded to this review, 2 weeks ago
We are sorry you experienced these issues. The hotel is now under new management, and offers a fully licensed bar and restaurant/pizzeria, offering cask conditioned real ale, fine wine, Lavazza espresso, full english breakfast and Might Leaf afternoon tea. We offer a "Bubbly Reception" (complimentary Prosecco, Cava or Champagne upon arrival), as well as Italian chocolates. We also provide a complimentary grazing table throughout the day, warm scones at 2pm, canapé with drinks between 6pm and 8pm, and complimentary antipasto and petit four to enjoy with a night cap from 8.30pm to 10pm. If you visit Oxford again, please contact me directly, at: manager@ethoshotels.co.uk, so I can arrange a complementary upgrade to one of our comfortable and spacious Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed May 4, 2013

This hotel is an over-priced serviced room vendor.
The owner, was surly, rude, and gave the impression he did not want to be bothered by you, except to take your money.
Reception was left unattended, and when I asked for a printed invoice, he just said, 'I'll email it, my computer is not turned on.' !No customer service skills at all.
Don't stay here.
Awful.

  • Stayed April 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank owdumboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
review-responder, General Manager at Ethos Hotel, responded to this review, 2 weeks ago
We are sorry you experienced these issues. The hotel is now under new management, and offers a fully licensed bar and restaurant/pizzeria, offering cask conditioned real ale, fine wine, Lavazza espresso, full english breakfast and Might Leaf afternoon tea. We offer a "Bubbly Reception" (complimentary Prosecco, Cava or Champagne upon arrival), as well as Italian chocolates. We also provide a complimentary grazing table throughout the day, warm scones at 2pm, canapé with drinks between 6pm and 8pm, and complimentary antipasto and petit four to enjoy with a night cap from 8.30pm to 10pm. If you visit Oxford again, please contact me directly, at: manager@ethoshotels.co.uk, so I can arrange a complementary upgrade to one of our comfortable and spacious Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 29, 2013 via mobile

We have just returned from an overnight stay at the Ethos Hotel.

On arriving at 12 on the Saturday afternoon the hotel was empty with a note informing guests to pick up the receiver and wait for an answer.

Approximately 25minutes later a young lady arrived and informed us the room would not be ready until 3.

No parking available in close proximity. The telephone, when asked suggested a park and ride over a mile away!!

Not a good first impression - in fact we did consider looking for another hotel!

Luckily for us an on street resident with some insider knowledge showed us a parking space that was not permit holders only.

Later when we returned a real life person showed us to our room - number 7.

She showed us how to work the heating and air conditioning.

The hair dryer was broke but lucky someone was still around to supply another one.

The room was good... Clean and the bed very comfortable!!

Kitchenette would be great for families and in the morning it was a nice change to stay in bed a have a coffee and breakfast bun.

They also supplied real milk and not the powdered stuff!

The location to town was the best bit about this hotel... A short walk into beautiful Oxford!!

  • Stayed April 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Gingerfoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ethos Hotel

Property: Ethos Hotel
Address: 59 Western Road | Grandpont, Oxford OX1 4LF, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Oxford
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Luxury Hotel in Oxford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ethos Hotel 4*
Number of rooms: 18
Official Description (provided by the hotel):
Close to the very heart of Oxford, this stylish and contemporary hotel offers luxurious boutique-style accommodation with air conditioning, free Wi-Fi and satellite TV with free movie and sports channels. In a quiet residential area, Ethos Hotel Oxford has a great location, within easy walking distance of the University's colleges and all of the city's shops, bars and restaurants. Sleek, stylish and modern, all of the rooms and suites are individually styled and luxuriously appointed with state-of-the-art facilities. The Ethos Hotel has been highly acclaimed, with the Sunday Times saying an "excellent addition to the scene is the chic, contemporary Ethos." The friendly and professional multilingual staff offers affordable service and amenities specifically chosen for the needs of business and pleasure travelers. Guests are entitled to reduced rates at a nearby spa, gym and pool. Caffe Ethos offers full cooked English Breakfast to start your day and serves a selection of pastries, coffee, tea, drinks and snacks all day. Relax in the evening with stone-baked Barrel & Stone Pizza, dinner menu and choice of wines, beers or cocktails. Open to hotel guests and non-guests. Limited car parking is available at a charge per night - advance booking is require and must be checked with the hotel to book prior to arrival. Small Pets are accepted subject to availability or limited rooms. There is a charged per night, per pet and these must be checked and booked with the hotel prior to arrival. ... more   less 
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Also Known As:
Ethos Hotel Oxford

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