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“Good Food, Awful Service” 3 of 5 bubbles
Review of Gourmet Burger Kitchen

Gourmet Burger Kitchen
Ranked #166 of 622 Restaurants in Oxford
Price range: $10 - $20
Cuisines: American
More restaurant details
Restaurant details
Good for: Kids, Families with children
Dining options: Late Night, Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Description: Back in 2001, three Kiwi guys set up the first Gourmet Burger Kitchen in Battersea, South London, changing the UK burger scene forever. Now with over 60 restaurants across the UK, we still pride ourselves on serving up a variety of handcrafted burgers, combining 100% prime beef with the freshest ingredients and burger sauces made from scratch, every day, in each GBK kitchen.
United Kingdom
Level Contributor
275 reviews
197 restaurant reviews
common_n_restaurant_reviews_1bd8 131 helpful votes
“Good Food, Awful Service”
3 of 5 bubbles Reviewed April 8, 2013 via mobile

Walked in on a Saturday lunchtime expecting it to be busy but there was only 5 tables seated with customers. We were seated quickly but that is about all that was efficient with our lunch. We ordered at the counter and the waiter taking the order was pleasant enough explained where we could get cutlery and condiments etc. They bought out someone else's side dishes which happened to be the same as ours which we started eating but side dishes should be served with the meal? The starters were taken away and then taken out to another table!!! Our food came shortly after (side dishes first again) which was okay but very average and didn't really taste of anything. There were at least 8 wait staff that day but the service was still very poor and it wasn't exactly busy with 5 tables!! I've eaten in other restaurants in this chain and the London one in particular was much better.

  • Visited April 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank 8-HappyTraveller-8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 reviews from our community

Visitor rating
    67
    88
    45
    16
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Chino Hills, California
Level Contributor
76 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 39 helpful votes
“Really good burgers”
4 of 5 bubbles Reviewed April 4, 2013

A nice little place that does great burgers. The selection was fine, and the setup of ordering at the front and the waiters bringing the food is great. It is a relaxed atmosphere, and there is no hurry to eat and get out, even if it is crowded. And the burgers, which come in two sizes, were really good, and the bacon was even like we get in the States - unusual for over here!

  • Visited April 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank h2opolodad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shrewsbury_7
Level Contributor
79 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Top end burger”
4 of 5 bubbles Reviewed March 21, 2013 via mobile

Interesting range of burgers at around £10 a head from various animals
Fries extra but the skinny ones are great
Friendly staff
Would go back again - ideal as a post pint place for a straightforward meal

Helpful?
Thank Shrewsbury-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
60 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“No buffalo burger today, also won`t tomorrow”
1 of 5 bubbles Reviewed March 4, 2013

Seriously? In the United Kingdom, is it possible in a restaurant for more than 10£/burger price is not served a food that is on the menu and for the question about tomorrow have I get a chance to taste it, the answer is no? The result is: no more tries...

  • Visited March 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank nyarstomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alig99uk
Level Contributor
18 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Great food - good price”
4 of 5 bubbles Reviewed March 4, 2013

Really great place to eat, you have to go up and order your own food but the service and staff were really friendly and attentive! Burgers were great and chips nice and hot! would def go there again !!

Visited January 2013
Helpful?
Thank alig99uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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