Walked in on a Saturday lunchtime expecting it to be busy but there was only 5 tables seated with customers. We were seated quickly but that is about all that was efficient with our lunch. We ordered at the counter and the waiter taking the order was pleasant enough explained where we could get cutlery and condiments etc. They bought out someone else's side dishes which happened to be the same as ours which we started eating but side dishes should be served with the meal? The starters were taken away and then taken out to another table!!! Our food came shortly after (side dishes first again) which was okay but very average and didn't really taste of anything. There were at least 8 wait staff that day but the service was still very poor and it wasn't exactly busy with 5 tables!! I've eaten in other restaurants in this chain and the London one in particular was much better.
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