My partner and I have just returned from a night's stay at this hotel; we were a little nervous having read the reviews but decided to make our own minds up!
Let me start with the positives (Yes - there are some!)
Great Location - Which is whyI feel this Hotel survives! Lovely restaurant over the road - 'Bitter and Twisted', 'The Crown and Cushion' should take some tips from them!
The Room - Pleasantly suprised (although we did go with low expectations) Very spacious, clean, plugs in the right places etc we had read that the rooms were cold but it seemed fine.
The Staff - really don't seem to care and poor English. No manager around either, which doesnt suprise me because I'm guessing he'd have a lot of complaints to deal with!
THE BREAKFAST - BEWARE!! This is the worst breakfast experience I have ever had! Breakfast was served 8am - 10am; we ventured down at 9.30am, the dining area is too small to accomadate everyone at the hotel and we were told they were full so to come back. We came back at 9.50am; sat ourselfs down at a table that had been used and needed cleaning because there werent any clean tables available. We sat there waiting for a waiter to clean our table and explain to us how things worked i.e. did we help ourselfs to breakfast, coffee etc? Minutes later that still hadnt happened so my partner and I started to move the dirty cutlery and dishes and placed them on the other half of our table to make room, having finally noticed this a waiter eventually came over and started to dust the crumbs from our table with his hands onto the floor!! Yes - people started to look in horror!! His sticky hands dusting our table cloth down which seemed to last for minutes; it got worse; he then went on to move some dirty cups on to the table behind us where a gentleman was eating his breakfast, we were all speechless! Eventually, with a partly clean table (although we still had used cutlery on it) we asked this waiter do we help ourselfs to the coffee as well as the breakfast; he seemed shocked 'oh you want coffee? Oh, I'll bring you some then' he brought us cold coffee without any milk (my partner used the small jug of milk that had been left on our table from the previous guests!!) we didnt drink our coffee because it was cold. The breakfast plates are too small, enough for toast but not for an English Breakfast! The Breakfast is greasy and cold and to top things off I had had hair on my plate.
I have never written a bad review in my life but this breakfast experince left me in shock and I just had to share it!
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- Also Known As:
- Hotel Crown And Cushion
- Crown And Cushion Chipping Norton