This old coaching inn, situated in the picturesque town of Chipping Norton in the Cotswolds, has the very real potential to be an excellent place in which to stay for a short visit or a longer stay. Sadly, it needs a complete makeover (decor, fixtures and fittings) to restore it to what it must once have been. It is evident that it was renovated to a high standard some years ago, but sadly none of this has been maintained (worn out mattress, damaged furniture, and broken plugs for the bath and washbasin). Some desultory attempts seem to have been made in places to brighten up the ceilings with fresh emulsion, but no-one has bothered to clear up the resultant paint splashes from off other surfaces.
While we were there (in January) the heating was not working in any of the corridors in the annexe (night storage heaters) nor in the swimming pool and sports complex (proper central heating).
The chef also seemed to have difficulty in understanding the concept of hot food - as opposed to warm. I had to raise this on a couple of occasions and also point out that plates on which hot food is served should be warmed.
As to the staff, a group of well meaning youngsters who, whilst all very pleasant, were from all four corners of the globe - except from England - and none of them had the authority to address the issues which we raised. Obviously, none of them spoke English as a first language and one wonders if this is deliberate on the part of the management, so that no-one is on hand to deal with any genuine concern(s) which may be raised by guests. It seemed that someone from Management was only likely to be available AFTER we had departed the hotel.
We have written to the absent Management to raise specific matters of concern, but it remains to be seen if the letter receives a reply which deals adequately with them - financial recompense is what should follow. If this was a school report then the phrase "could do much better" springs to mind.
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- Also Known As:
- Hotel Crown And Cushion
- Crown And Cushion Chipping Norton