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“Amazing Hotel in beautiful grounds - a real find!”

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Heythrop Park Resort
Ranked #5 of 5 Hotels in Chipping Norton
Reviewed September 3, 2013

I booked a one night stay at the Heythrop for a wedding anniversary break and managed to get a fantastic rate online, so after reading the reviews on here was not expecting much but have to say we were very pleasantly surprised! Upon arrival at the main building, which was really impressive, we were informed that our room was not in the main building itself but next door at the Crown Plaza. We then set off back down the stupidly long but very scenic drive and arrived at the Crown plaza reception expecting to be put in a basic room, however, we were put in a room that was simply fantastic! We had a moderately sized room on the top floor with all mod cons including powerful air con which was very much appreciated on such a warm day and fantastic views over the gardens. The hotel itself was immaculate, with numerous outdoor spaces to enjoy and just a short walk across the courtyard to the main building. We were attending a festival nearby so didn't have time to enjoy the spa facilities so I am afraid I cannot comment on that. However, as we had got the room at such a good rate we did treat ourselves to the continental breakfast in bed and it was lavish, lots of choice and really good quality!
The staff throughout our stay were all really pleasant and helpful and our only regret is that we didn't have the opportunity to spend more time at the hotel exploring. I would recommend this hotel to any looking for something a bit special in the heart of the Cotswalds and would definitely return!

  • Stayed: September 2013, traveled as a couple
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Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, General Manager at Heythrop Park Resort, responded to this reviewResponded September 4, 2013

Thank you for taking the time to review your recent stay with us. We are pleased to hear that you enjoyed your stay and we look forward to seeing you at the hotel again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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561 - 567 of 1,015 reviews

Reviewed August 30, 2013

We booked a one night; dinner and breakfast stay with two rounds of golf over two the two days.

The course and grounds themselves are fantastic. Make sure you take a buggy (approx £30) as we walked the First day and discovered some fairly long walks between holes!

Food was of good quality and we took advantage of the swimming pool & and sauna on the morning before we tackled the course a second time. Don't be put off by the first 4 holes, they look to be new and an after-thought. As soon as you cross through the wall for the 5th you're onto a proper course. Great views too if just walking it.

  • Stayed: June 2013, traveled with friends
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Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, General Manager at Heythrop Park Resort, responded to this reviewResponded September 4, 2013

Thank you for your review of your recent stay with us. We are pleased that you enjoyed the golf and leisure facilities and hope that you may consider us for any future stays in the area.
Thank you once again.

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Reviewed August 29, 2013

A beautiful setting around a wonderful Grade 1 listed country house and really excellent golf course which is a good challenge for all levels.

However, the tired 60's building that Crowne Plaza have used for the 4 star hotel is pretty ordinary. Rooms need refurbishing eg showers have dodgy grouting and rooms are small and dark. Food is not a good level.

The De Vere hotel at the main house looks as though it WILL be the best option.. with fantastic traditional opulent reception rooms and beautiful views over an Italianate garden terrace... although needs a bit of TLC as the boilers were down and DeVere is going to need to spend some money on a refurbishment programme to bring the rooms in the wings up to mainhouse standard.

Room Tip: Trays and cases left in corridors and dirty shower rooms show the management is not on the ball..mak...
  • Stayed: August 2013, traveled with family
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Thank Gulliver13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, General Manager at Heythrop Park Resort, responded to this reviewResponded September 4, 2013

Thank you for recent review of your stay with us. We are pleased that you enjoyed the grounds and golf facilities but sorry you found the accommodation disappointing. As you noticed, we are in the middle of a full bedroom wing and public area refurbishment, the first phase of which is due for completion later this year.
Thank you once again for your review and hope that you may consider a return visit to the hotel once the refurbishment is complete.

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Reviewed August 29, 2013

We booked a 2 night dinner (1st night) bed and breakfast package from superbreak and then read the reviews so arrived with some trepidation. However we had a wonderful time. The setting is incredible and although the room was basic (Salisbury rooms) and dated it was spotless and perfectly adaquate. Reviews about the rooms being like student halls made me chuckle - I suppose they were not far off but these were certainly considerably better than my experience of Liverpool University Carnatic Halls in the mid 90s!
However, breakfast and evening meals are taken in the far superior Main house and Crown Plaza and the setting and decor of both are tasteful, elegant and beautiful. Choose a seat for breakfast overlooking the grounds. The inclusive dinner menu in the Brassey restaurant was great, food well presented and delicious -as an example I had the pork belly, peanut mash and pumpkin puree with lovely fresh salad.
We found the whole stay relaxing and felt pampered in the Crown Plaza and main house surroundings. My only complaint was there was clearly a problem with serving staff correctly recording extras but not recording that they were paid! On check out we were presented with a bill for items already paid - fortunately we had receipts to prove otherwise.

  • Stayed: August 2013, traveled as a couple
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1  Thank liverpoolsnorkeler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, General Manager at Heythrop Park Resort, responded to this reviewResponded September 4, 2013

Thank you for taking the time to review your recent stay with us. We are pleased that you enjoyed your time with us.
We take all feedback very seriously and will certainly pass on the billing issues in the restaurant to the relevant departments so, where necessary, they can implement training.
Thank you once again for your review and we look forward to seeing you again soon.

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Reviewed August 29, 2013

Heythrop Hall has an amazing main building with the most beautiful rooms and lots of very basic rooms. I unknowlingly booked a very basic room but due to the excellent manager, managed to upgrade at a very reasonable cost and have a fantastic weekend. All the staff were lovely and so helpful. The hotel is undergoing major refurbishment to the basic rooms and hopefully the whole hotel will be as amazing as the traditional part. The grounds are beautiful, the spa is right next door - everything on the door step for a relaxing weekend. Highly recommend and would revisit as long as we could stay in the main house!

Room Tip: Ensure you don't book a basic room (shrewsbury wing) unless you really don't mind staying in...
  • Stayed: August 2013, traveled as a couple
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Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, General Manager at Heythrop Park Resort, responded to this reviewResponded September 4, 2013

Thank you for your review of your recent stay with us. We are pleased that you had such a fantastic stay and we look forward to seeing you at the hotel again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

Arrived at what you can only call a stunning place , but that is where it ended

we were given our room in Shrewsbury wing, alarm bells should have rung, going through the double doors, cobwebs and dirty entrance, But the shock of horror was when we opened the bedroom door, carpets were all stained , you could only shuffle around the bed , furniture was tatty , then the bathroom OMG , there was no way if you had paid me i would have put one foot in the shower , black mould, it was awful

.After visiting reception they did move us to a room in the house in the basement.

Although the décor was tired, the bathroom was great and lovely and clean.

7pm decide to have a bath ready for 8pm for dinner , NO HOT WATER ! phoned reception, they said they will call us back in 20 mins after they had spoken to maintenance,
NO phone call, so we went to dinner .

Although it was not best meal in the world it was ok , but the service was terrible , I felt so sorry for the staff , there was no direction for the staff and the food was so slow coming from the kitchen , I think we were the only table in the restaurant that didn't complain , but found the whole evening very entertaining , we thought we were in a film set for faulty towers !!

On return to the room we still had no hot water, at 11.20pm I phoned reception and was told they would ring me back in 10 mins ................... I am still waiting for the call.

At 4 am we checked out of the hotel ......... I really couldn't take any more !! the night receptionist was shocked and helpful, he called the duty manager , who offered us another room , at this point we just wanted to go home, so we did.

The night manager asked for our phone number and e-mail address to be in touch the later that morning ................ we are still waiting ....................

It is such a same as this could be a great place , but it really needs allot of investment and not just money .

The list can go on with some of the issues .

On a positive note the afternoon tea was delicious.
.

  • Stayed: August 2013, traveled with friends
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1  Thank Sewellyn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, General Manager at Heythrop Park Resort, responded to this reviewResponded September 9, 2013

Thank you for taking the time to post your review.
Firstly, may I take this opportunity to offer my sincere apologies that you did not enjoy your stay. Your details have been passed to me and I will be making contact shortly to discuss your complaint in detail.

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Reviewed August 23, 2013

I found Heythrop Park through ‘bookaspa.com’ where I purchased a spa day package. The resort is situated in a beautiful location, the grounds and surrounding area are quite stunning; a fabulous setting for a day of relaxation and pampering! The staff were friendly, helpful, and informative. We were given an initial tour of the complex and briefed on how our day was to pan out... the facilities are fab. The deal included a lunch which we were really pleased with. No skimping on portions although it had been described in the offer as a 'light lunch'! The treatment was excellent, and my therapist was really lovely and accommodating. In my experience of spa day experiences, I would rate this site as outstanding. Would certainly recommend!

  • Stayed: May 2013, traveled with friends
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Thank Tessa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, General Manager at Heythrop Park Resort, responded to this reviewResponded September 4, 2013

Thank you for your wonderful review of your recent Spa day with us. We are pleased to hear that you had such a fantastic time.
All feedback is passed on to the relevant departments so will ensure your comments are passed on.
We look forward to seeing you at the hotel again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heythrop Park Resort

Address: | Enstone, Chipping Norton OX7 5UF, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Chipping Norton
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Chipping Norton
Price Range: $108 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heythrop Park Resort 3.5*
Number of rooms: 154
Official Description (provided by the hotel):
Heythrop Park Hotel is set in 440 acres of stunning Oxfordshire countryside and forms part of Heythrop Park Resort. The hotel is in a traditional 18th century mansion house and has access to the resort's extensive leisure facilities including an 18 hole championship golf course, spa and health club. ... more   less 
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Also Known As:
Heythrop Park Resort, Golf And Country Club
Heythrop Park Resort, Golf & Country Club Hotel Chipping Norton
Heythrop Park Hotel Country

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