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“Modern hotel in stunning location”

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Crowne Plaza Heythrop Park - Oxford
Ranked #3 of 7 Hotels in Chipping Norton
Edinburgh, United Kingdom
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Modern hotel in stunning location”
4 of 5 bubbles Reviewed December 18, 2012

The hotel really is tucked away, up a very long drive, and as others have said the access, signposting, and finding your way to the entrance on a dark night isn't simple. Don't think you can just wander out to a local pub as an alternative to the on-site catering, especially when you find that on a Sunday night nowhere seems to be serving food for mile around.

The new Crowne Plaza hotel is aimed at the corporate events market, with a number of conference rooms and a large tiered theatre, but as independent travellers we didn't feel overpowered by this. We got an upgrade to an Executive room which was particularly nice, with both a walk-in shower and a bath in an immaculately presented bathroom. They appear to have quite a number of "shower-only" bathrooms, and if they are fitted to this standard this shouldn't put you off, as long as you don't HAVE to have a bath.

Wi-Fi access is free in the public areas and very reasonable (£9 for 24 hours) by hotel standards in the room. As a Priority Club Platinum Elite member this was complimentary, which was a nice plus, as 3G access was impossible from Vodafone, Orange, T-Mobile and Three.

The bed was huge and very comfortable, though, as I've experienced elsewhere, the sheets weren't big enough for the bed and kept coming untucked. Pillows were very good and we got a really good night's sleep, despite a noisy party until 3AM in the function suite. I still can't understand why anyone puts a TV on the wall at head height. It makes it impossible to sit and watch the screen without getting a stiff neck, though the "chaise short" was a touch odd as the only comfy seat in the room.

Breakfast was the usual fare with a good selection, and the bacon and sausages full of flavour. Even at a pay-in-advance discounted rate breakfast felt expensive, but because we got the room at an excellent a 2 for 1 rate, I felt that the total B&B rate was very good.

We didn't eat in the restaurant but had a light bar meal one evening. This was excellent quality with good portion size and decent value for money, but we had to get out of the bar area to avoid the overpowering showing of Eastenders on the two TVs. With sound plumbed in to every corner of the bar and turned up quite loud, there wasn't a quiet area where you could sit, relax and chat.

Would I go again - probably, as long as I got a similar rate again and wanted to visit in the area. Otherwise it's too isolated unless you want to get away from it all.

As a reminder, don't confuse this with the Heythrop Park Resort, Golf & Country Club which is next dorr and interconnected. The "Resort" hotel is an old country house with a few magnificent rooms and a lot of small, very ordinary rooms from it's time as a jesuit Seminary and as Nat West's training & conference centre. Probably the ideal location for a wedding or similar, but not what I'd choose for an 'ordinary' stay.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fruitmachine2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this review, January 2, 2013
Wow, thank you for the great comments, Our team work very hard to ensure that guests enjoy every aspect of their stay. The new Crowne Plaza hotel is aimed at the corporate events market, with a number of conference rooms. And we are fortunate to be such a busy hotel. With the many weddings and functions and events that we hold, we try very hard to ensure that they do not detract from the relaxing environment we offer our leisure guests. We have Spa/Leisure facilities and of course an amazing golf course. The Bainbridge Course at Heythrop Park Resort is a 7,008 yard par 72 golf course designed by renowned golf course architects Mackenzie & Ebert. The stunning course meanders through ancient woodland, lakes and streams and the design echoes the original landscape plan drawn up in 1706 with its historical bridges and monuments. The grounds on the estate are a delight to walk (I have done this several times with friends) there is a 1mile and a 2 mile circular walk, a walled garden and a pleasure garden. And if you are lucky you will encounter various wild life, such as deer (doe/buck) and rabbits, We are so glad that you enjoyed your stay. We look forward to seeing you again.
Regards M Hall Operations Manager.
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1,265 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed December 17, 2012

Stayed one night on 25 Nov. It was late when we arrived. The parking lot was a little far, and it was drizzling. Hence, I got a little wet when I walked back to the lobby. But wow... lobby looks beautiful. Refer to photo.

As it was late, we were hungry. The restaurant staff were about to leave. They stayed back to serve us. I could not recall if the food was great, but certainly appreciate the kindness. Very friendly people... who chatted with us for a while.

The breakfast was great. The outside view was fanastic. A huge fountain, and took many photos. Overall impression is good.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank booyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this review, January 2, 2013
I am glad that we meet your expectations. I do hope that potential future guests will be tempted to stay with us after reading your lovely comments.
We hope to see you again. Regards M Hall Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 bubbles Reviewed December 17, 2012

Stayed here on 15 December for a works christmas party.
Firstly let me state that the room and food was exceptionally good. Couldn't fault the level of service.
After the long drive up the driveway (not the best well-lit at 5pm on a dark december evening - so drive carefully), and finding a car space (again the entrances into the various rows weren't the best lit) the hotel looks stunning.
But:
(1) The hotel is huge and unfortunately the internal signage wasn't the best. Took nearly twenty minutes to find the function room we had been allocated (and we accidently joined another party). Same problem incurred on finding the bedroom after the function ended.
(2) Even when we asked staff where to go, they pointed in a direction - we went that way - and still got lost!

Overall we enjoyed the visit but next time would take a ball of string to help us find our way around!

  • Stayed December 2012, traveled with friends
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VictoriaM2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this review, January 2, 2013
Many thanks’ for your honest assessment of your stay with us. We constantly review comments and it is our aim to improve any imperfections that are posted on the Trip Advisor website. Your comments have been forwarded to my team.
Thank you I hope that you will consider staying with us again.

Regards M Hall Operations Manager
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Manchester, United Kingdom
Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed December 10, 2012 via mobile

I could not find fault with this hotel.... nothing is too much for the staff.

Excellent customer service, excellent hotel rooms and facilities, top of in nice grounds with a leisure spa.

Francesa (one of the duty managers) is amazing! the best level of customer service I've ever been given.

At last a hotel that I can give a good review too.

Would highly recommend.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UK_GAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this review, December 11, 2012
Wow, thank you for the great comments, THANKS. We look forward to seeing you again. Regards M Hall - Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed December 6, 2012

Stayed one night on 1st December. Double exec room. Facilities in room were excellent. Cannot fault. Outside walk to spa in the cold not expected. Swimming pool all one shallow depth, kept scraping feet on bottom whilst trying to swim. Open locker room with no private changing facilities. Only one sauna and 1 steam room hence mixed sex. Steam room tiny. No spa treatments available all could offer was 1pm on day of check out! Explained very busy on weekends hence no availability. Why can't they address the problem. Had to walk back in the dark at 6:30PM through the grounds to hotel. Not very safe with no pavement and approaching cars. Previous reviews on Brassey restaurant were correct. Daughter's sea bass was cold and had to be sent back. Did not expect 1/2 tomato and onion rings with steak. Not at those prices any way. Not much different to a Wetherspoons except Wetherspoons has more choice on the menu and costs half the price. Would stay at a Crown Plaza again for room but not this one as spa facilities were a massive let down. They should consider building new facility adjoining the hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank siamesecatpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this review, December 11, 2012
I was disappointed to read your comments but thank you for them, we constantly review feedback and adjust our services accordingly, it gives us the opportunity to make improvements for our future guests. Please be assured that your review has been discussed with the team. And where appropriate, full re-training has been undertaken It means a lot to us here at the Resort when people take the time to post reviews on the Trip Advisor website. We aim to ensure that all guests have a relaxing and an enjoyable time whilst here. Regards M Hall - Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
658 reviews
175 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
4 of 5 bubbles Reviewed December 5, 2012

Stayed Sat and Sun night on an offer via Priority Club - great value. Somewhat isolated location and therefore quiet - ideal if that's what you seek. We were a little unfortunate with noisy neighbours returning at 3am after a celebration - but hey, we all need a blowout sometimes. Didn't use the restaurant , mainly due to a number of bad reviews here previously - but the nearby Crown at Church Enstone shouldn't be missed. (May need to book!) We used the pool and leisure facilities on Sunday afternoon and were alone in there - wonderful! Went into Oxford on Saturday - be aware this is some 15 miles away! Visited the Bicester Shopping Village Sunday - extremely busy. Our room was lovely, walk in shower, bath, bathrobes and a super king size bed, very comfortable. All in all we had a nice break. Would certainly recommend and return.

Room Tip: Always go for a higher floor
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jandlUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this review, December 11, 2012
It is so important to have time out from the hustle and bustle of a hard working week and spend some quality time relaxing with your partner. On behalf of the whole team a huge thank you for your positive comments. We hope to see you again. Regards M Hall - Operations Manager.
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London
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed December 3, 2012

We just returned from a short weekend break at this hotel and I have a mixed views on it. The first impression was it appeared nice and modern. The room itself was done nicely. However, we had booked a standard room and I would describe it as small. The cupboard was small and included the kettle, ironing board as well as hangers. So essentially no where to hang your clothes properly. The shower in the bathroom was good but it was impractical to have the towel rail hanging above the toilet.

One you enter the property, there is just over a mile and a bit drive to get to the hotel. In the summer this is great but in winter there are no lights so a couple of time we missed the entrance into the actual hotel.

The leisure and spa facilities are located by a good 5 minute walk including walking outside. Again going in winter this is not a pleasant experience especially in the freezing weather. The swimming pool is basically shared by the old and new hotel, so really not well thought out.

The reception staff were all friendly so cannot fault them on that. However, the hotel is aimed at providing conference room facilities for business use. The grounds are huge and it seems they have missed an opportunity to create something amazing. for us it did not quite live up to its initial impression.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dancingqueen65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHeythrop, Manager at Crowne Plaza Heythrop Park - Oxford, responded to this review, December 11, 2012
I was disappointed to read your comments but thank you for them, we constantly review feedback and adjust our services accordingly, it gives us the opportunity to make improvements for our future guests. It means a lot to us here at the Resort when people take the time to post reviews on the Trip Advisor website. We aim to ensure that all guests have a relaxing and an enjoyable time whilst here. Regard M Hall - Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Heythrop Park - Oxford

Property: Crowne Plaza Heythrop Park - Oxford
Address: | Heythrop Park Enstone, Chipping Norton OX7 5UF, England
Phone Number:
Location: United Kingdom > England > Oxfordshire > Chipping Norton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Chipping Norton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Heythrop Park - Oxford 4*
Number of rooms: 197
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