Was here on a ladies night with eight other women, and two of the women hadn't showed up and were half an hour late for our meal. We were asked as soon as a few of us had arrived if we wanted drinks but wanted to wait until more people had arrived, after half an hour they hadn't checked even though more people were there if we wanted to order drinks. We had pre ordered because we were classed as a large party, but when she came over finally we were informed that we hadn't chose off the ladies night menu even though we'd previously been told when booking to order off the regular menu and that we would still get our free cocktail with the deal. The manager said everything was fine and to go ahead as normal but hadn't checked as he was downstairs. After half an hour a waitress came over and said that we would have to wait an hour for food as they had a party of thirty in downstairs and that we had missed our slot! She never once came over before and checked with us, and didn't give us an option to change our order. We went ahead and ordered even though the rest of our party hadn't arrived, we still hadn't been offered drinks. When we finally had, they made them and left them on the bar for ages. Starters didn't take too long but were slammed on the table and left quickly. Starters took ages to clear and mains took absolutely ages to come out, they never offered us more drinks while we were waiting and stood chatting at the bar. The food was really lovely and good value for money when we finally recieved it. When we were paying the bill, the bill was obviously wrong and they had charged us more, the waitress argued that it was what we had been told previously and didn't understand our point of view. We said she had been rude the whole time and the service had been disguisting, she also disagreed with this and said she had been attentive and had given good customer service. I had a waitress job up until a month ago and I know that you never talk down to the customer and they're always right so I was disgusted to be spoken to in this way. We finally got the manager, who didn't really understand what was happening and the the waitress went behind the bar talking to her colleague about us while the manager was trying to sort it out! I would never return here, the service is really disgusting, the staff don't understand their menu's, the manager even seemed a bit clueless to how angry we were and never offered us any cocktails on the house or any incentive to come back. It is a shame as the food is actually nice, and for a place like this I didn't expect it. Don't ever go.
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