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“bad customer service ”

Pitcher & Piano - Nottingham
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DesignMyNight
Ranked #63 of 1,537 Restaurants in Nottingham
Certificate of Excellence
Price range: $51 - $51
Dining options: Late Night, Breakfast, Delivery, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Delivery, Reservations
Reviewed 4 weeks ago via mobile

Lovely building and a good selection of drinks but the lady with the reddish hair, piercings and bandana in her hair was very rude to us and made us very uncomfortable on our visit so probably won’t be visiting again, shame

Date of visit: September 2019
Thank jknighty85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham_Mgr, Manager at Pitcher & Piano - Nottingham, responded to this reviewResponded 3 weeks ago

Hi jknighty85,

We’re sorry that you didn’t enjoy your visit to our bar. We’d like to look into this further, so please could you send an email to feedbacknottingham@pitcherandpiano.com So we can follow this up with you.
I lookf orward to hearing from you.
Kind regards,

Mica
Bookings manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7 - 11 of 1,409 reviews

Reviewed 4 weeks ago

Great atmosphere in unique church setting. The service was great food was tasty. Very friendly staff called Jenna made the meal memorable. Thanks Jenna

Date of visit: September 2019
Thank K L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham_Mgr, Manager at Pitcher & Piano - Nottingham, responded to this reviewResponded 3 weeks ago

Hi K L,

Thank you for taking the time to leave us a great review.
I'm pleased you had a great time and I hope that you enjoyed the show.

We hope to see you again in the near future.
Kind rgerads,

Mica
Bookings manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2019

The vegetarian options here are great and the white wine is amazing. The bar staff are very nice and the waitress who served us (Roxi) was very helpful and fast with her service.

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank Saif D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham_Mgr, Manager at Pitcher & Piano - Nottingham, responded to this reviewResponded 4 weeks ago

Hi Saif,

Thank you very much for the kind review, we love to hear our guests are enjoying our Spring Summer menu!Keep an eye our for our new Autumn Winter menu that will be launching very soon!
We hope to see you again in the near future.

Many Thanks
Mica
Bookings Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019

We had our group event here and it was fantastic! First of all, we had the mezzanine exclusive to us (which was really lucky that the restaurant wasn't too busy on the day). The mezzanine is the perfect venue for group events - with privacy yet an open view at the same time. Second, the food was really nice - we had buffet at the very beginning as appetizers followed by 3-course sit-down meals. Everyone loved the food (food from the buffet was all gone in 10min before I could actually get some and feedbacks about the meals from several friends were very positive). Service was nice as well: everyone was really friendly and helpful and patient. Just to mention this at the end: the event manager Mica was very very helpful throughout - there were tons of emails and several changes quite close to the date and she really responded to all of that chaos very promptly and helped us settle everything. The event was a success and we all had a great time there.

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank RJ2333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham_Mgr, Manager at Pitcher & Piano - Nottingham, responded to this reviewResponded September 11, 2019

Hi RJ2333,

Thank you very much for the lovely review, I’m pleased that you and your guests had such a great time and enjoyed your dinner with us. I will be sure to pass your thanks onto to Mica and the team looking after you and make sure they receive a little something to say thank you from us too!

Hope to see you again soon
Many Thanks

Jake
Assistant manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2019 via mobile

Very good restaurant/bar situated in an old church.
Service is excellent.
Food is very delicious.
Price/quality is highly recommendable.
Well worth a visit.

Date of visit: September 2019
Thank casebr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham_Mgr, Manager at Pitcher & Piano - Nottingham, responded to this reviewResponded September 5, 2019

Hi Casebr,

Thank you so much for taking the time to give us your feedback.
We really appreciate it and we're so happy to hear that you had a great time when you visited our bar.
We look forward to seeing you again very soon.
Best wishes,

Mica
Bookings Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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