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“Great location, let down by terrible service”

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Ibis Nottingham Centre
Ranked #20 of 49 Hotels in Nottingham
GreenLeadersBronze level
Melbourne, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, let down by terrible service”
Reviewed July 16, 2013

I know this is a budget hotel, however the service and facilities were very disappointing. Wi Fi was 9 pounds for 24 hours and didn't work properly, the breakfast was revolting, the reception staff were doubling as bar staff, staff were completely unhelpful/rude..Overall the service was a joke. I would not recommend this hotel to anyone, there are plenty of others which are in a nice central location.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, General Manager at Ibis Nottingham Centre, responded to this review, July 17, 2013
Thank you for your feedback.
We treat all of our guest's comments with utmost seriousness and we will be investigating these matters accordingly. All our team members are multi-skilled and trained to work in all areas of the hotel.

We do apologise for the connection issue that you have experienced with our WiFi system. We are now offering free WiFi for the whole hotel and I do hope to welcome you back in the near future.

Kind regards,

Kishor Tahiliani
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,160 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
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English first
Liverpool
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 14, 2013 via mobile

Stayed here for four nights in July beginning. Adequate well furnished spotless rooms and toilet. Staff were okay. Breakfast was just average though had hot and cold options. Biggest disappointment is that most if the cups were dirty and stained. I managed to locate two white cups in the entire tray one Morning and had to go to tray two on another. They probably need a new dishwasher or new dishwasher detergent or not let the cups go dry before they are washed. Used the laundry service. Prompt and good service. Drinks and fiood available 24 hrs. good quality. location is perfect. car park opposite is convenient with tram stop and bus stop right ouside, literally. Tesco store less than half a minutes' walk. I will stay again without a doubt but wish didn't have to fish out a clean cup, trying to start a busy day with a good breakfast.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lRamachandran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, General Manager at Ibis Nottingham Centre, responded to this review, July 18, 2013
Thank you for taking the time to write a review about your recent visit to Ibis Nottingham Centre. I am delighted that you enjoyed your stay and we have noted your comments about the cups in the breakfast, which we have since addressed with our F&B team.

I hope to welcome you back at the hotel in the near future.

Kind Regards,

Kishor Tahiliani
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gateshead, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 10, 2013

This was an excellent budget hotel and would recommend it to anyone looking for clean,comfortable, cheap accommodation. We needed 2 double rooms for 2 nights to attend our daughter's graduation and all luxury hotels were unavailable . We were unsure about what to expect but have been pleasantly surprised and somewhat impressed. We would definitely choose Ibis again!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, General Manager at Ibis Nottingham Centre, responded to this review, July 11, 2013
Thank you for your kind comments and compliments.

I am delighted that you enjoyed your first experience with Ibis in our hotel and I am most pleased to hear that we left a positive impression on you and your guests.

I look forward to welcoming you back again soon.

Kind regards,

Kishor Tahiliani
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, England, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 10, 2013 via mobile

We stayed here for the weekend and it is in a perfect location to the shops/nightlife and fm arena as they are all walking distance. The hotel is clean and the service is great I would recommend it to anyone

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kishor T, General Manager at Ibis Nottingham Centre, responded to this review, July 11, 2013
Thank you very much for your review.

I am glad you had a good stay with us at Ibis Nottingham and enjoyed what our city has to offer.

I hope to welcome you back again soon.

Kind regards,

Kishor Tahiliani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Nottingham Centre

Property: Ibis Nottingham Centre
Address: 16 Fletcher Gate, Nottingham NG1 2FS, England
Phone Number:
Location: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#4 Green Hotel in Nottingham
#7 Romantic Hotel in Nottingham
#8 Family Hotel in Nottingham
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis Nottingham Centre 2*
Number of rooms: 142
Official Description (provided by the hotel):
Ibis Nottingham Centre Hotel is ideally located in the vibrant Lace Market area in the heart of Nottingham. Capital FM Arena, Nottingham Arena and Royal Centre are a short walk away. Ideal for shopping and visiting tourist attractions and central to the vibrant nightlife of the city, Ibis hotel offers 24 hours snacks,free WiFi and all other standard amenities. Just 8 miles from the M1, J25 and 12 miles from East Midlands Airport. Getting to the hotel could not be easier with the main train and bus stations only 5 minutes walk way. ... more   less 
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Also Known As:
Ibis Nottingham Centre Hotel Nottingham
Accor Nottingham Centre

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