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“good service with a smile”

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Premier Inn Nottingham West Hotel
Ranked #4 of 49 Hotels in Nottingham
Certificate of Excellence
St. Andrews, United Kingdom
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“good service with a smile”
Reviewed July 31, 2014

Arrived to stay at this Premier Inn while visiting daughter and family in Nottingham. We were met by a very pleasant receptionist who checked us in quickly and efficiently. The room was in excellent condition, though very warm, but then it was very warm outside. That would be my only comment that the room temperature was too high overnight while we tried to sleep. The restaurant and bar were also very nice with good friendly staff. I would certainly recommend this Travel Inn.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank gerry g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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667 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
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English first
Stockton-on-Tees, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 31, 2014

Reception staff in the hotel and the waiting staff in the adjacent Beefeater Restaurant were friendly and engaging.
The room was clean and well appointed in the Premier Inn corporate style. The bed was very comfortable and the bathroom clean and tidy.
Car parking was plentiful and free, not as a previous reviewer said, pay to park.
Best of all was the proximity of the Phoenix Park terminus of the Nottingham Tramway system.
My only reservation about the 'disabled' room was that there was not a walk-in shower. Only a shower within a low bath!

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
2 reviews
Reviewed July 31, 2014

Premier inn staff were fantastic, very friendly and efficient I would recommend this hotel to anyone!
However take a packaged sandwich and bottle of wine from a fuel station to your room in preference to the beefeater!
Food and service poor, expect to feel like they're doing you a favour acknowledging you! and no it wasn't busy!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Nottingham West Hotel, responded to this review, August 6, 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainsborough, United Kingdom
Level Contributor
83 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 26, 2014

Stayed at other premier inn in Nottingham which have been good but this one was excellent and surprise. located close to the tram stop and an industrial estate it was surprisingly peaceful. . Food next door was excellent staff very friendly and helpful. Room was a bit hot and stuffy but otherwise fine.Will use this inn again as better than the usual one I stay at when staying in Nottingham.

  • Stayed May 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank nortonfen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
Level Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 24, 2014

Hotel is located right next to the Pheonix Park tram station making it very easy to get into the city centre. This is a huge hotel with very friendly staff and plenty of free parking. The only slight downside was the attached Beefeater which is overpriced for what it is. Far better to jump on the ram and eat out in Notingham.

  • Stayed June 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank McJameos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 22, 2014

Excellent service from the staff at the premier nottingham west they could not have been more helpful good customer service the staff on reception were polite and an issue we had with the restaurant was resved immediately would go back an definitely recommend

Only complaint with the hotel was the banging of doors early morning with guests heading for breakfast not all of us want an early start!

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Almsbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 21, 2014 via mobile

I booked Premier Inn despite it being a bit more expensive than other nearby places because it had decent reviews and free parking (my logic was what it costs extra in room price I'll save on the parking anyway). Unfortunately though when I arrived I was told I'd have to pay for parking (despite the trip advisor page I booked through still clearly showing it was free).


Thus far I've only been in the room 20minutes and the decor and amount of room is nice. But unfortunately I struggle to think about that because it's absolutely boiling in here as there's no aircon in the building (plus it's right in London road so road noise will be loud with a window open). I'm definitely not anticipating a good night sleep tonight as a result...

Worth trying somewhere else, especially if it's warm!

Stayed July 2014
Helpful?
Thank Tott123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Nottingham West Hotel, responded to this review, July 31, 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Nottingham West Hotel

Property: Premier Inn Nottingham West Hotel
Address: Phoenix Centre Millennium Way West | Millennium Way West, Nottingham NG8 6AS, England
Location: United Kingdom > England > Nottinghamshire > Nottingham
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Nottingham
#2 Best Value Hotel in Nottingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Nottingham West Hotel 3*
Number of rooms: 88
Official Description (provided by the hotel):
Zip into Nottingham on the tram and discover the historic Lace Market area of this vibrant city ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Nottingham West Hotel Nottingham

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