Oddly, I think I would be writing a good review if the first night wasn't interrupted by a fire alarm at 3.15am. Chief Fire Officer didn't instill confidence when he told assembled guests (after 45 mins) that, when the power comes on, it may trigger alarm again :( I stayed 3 days, and we had 3 power cuts that I know of; perhaps more. As a result, wifi was intermittent (expensive at £7.99 an hour!), and tv would turn itself off after 30 seconds.
Breakfast service was good, and staff were lovely. However, the most serious incident was on checking out, they informed me that they would refund nearly £400 that they had taken from my account (without my permission). My room was paid for by my university (which I had explained on check in) but they still took the money. A colleague had money taken as well, so I suspect they do this regularly, so be very careful. If not illegal, then this is very shady practice, as you will not see this money again for 10 days! Sorry #ParkPlaza, but this is simply not a way to keep customers.
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- Also Known As:
- Park Plaza Nottingham Hotel Nottingham
- Nottingham Park Plaza