We stayed at the Park Plaza for a hen do. Most of our discrepancies were with the hen do company that we had booked with but the whole experience could have been different if the communication between the hen do company and the hotel was better.
Reception area was stylish, simple, modern. Receptionists helpful and polite - although they gave our drinks vouchers to some of the hens on arrival and not the party leader - they obviously weren't briefed on who the leader was though – but they should have asked? They knew it was a hen do.
Some of the communal areas need updating - corridors and meeting rooms (where we had our Spa-rty). One of the lifts sounded like a train and could be heard from our room. This lift was being fixed on the Sunday but I heard one of the staff was carrying people’s bags up and down the stairs – fortunately we were all going down!
There were a few lightbulbs out in Chino Latino that need replacing - some areas were dark and it looked unkept :/ otherwise I liked the bar/restaurant area.
Lovely big rooms! nice bathrooms and ample toiletries... would always be a bit wary of a hotel room which has two sets of earplugs on the bedside table – it was very noisy till the early hours – would have thought that the double glazing would have been better.
Shower was brilliant :D and there was an iron, hairdryer and ironing board in the room – didn’t have to ask for it.
Was looking for a cab number but this was not in the directory – had to phone reception but no biggie.
Room service v polite and helpful - when I kept asking for towels... although didn't really understand that despite adhereing to the notice in the bathroom (hanging towels up) our towels got changed anyway?!?
Chino Latino staff were very sweet, attentive and cleared up our plates really quickly at breakfast - they are an asset to the hotel - it’s no wonder that the restaurant has won numerous awards for their service :)
Events & meetings:
Again... the experience of the hotel was somewhat marred by the badly organised scheduling by the hen do company - but that doesn’t really excuse rudeness and illogical room preparation.
We had 3 rooms allocated to our spa-rty - one for changing, one for treatments and one for the party. Our allocated slot was 10 - 1pm. We had put a lot of effort into decorating the party room with posters, balloons, cupcakes, confetti etc so when we were told to move out to the changing room at 12.30 to a room which had no music and we had to take everything with us... we weren’t too happy, especially when the unscheduled changeover resulted in one of the girls losing her camera.
Really, we should have been moved to a room away from the next hen party as apparently we were making too much noise (it was a hen do?!). The events manager asked if we could keep the noise down and leave the room as the other party required it. I said that we would leave at 1.30 and was responded to by the events coordinator; “Make it happen." before turning on his heel and leaving the room – quite a rude thing to say to a paying customer and guest of your hotel.
Anyone in event management would know that there should be a changeover period (say for half an hour) between events. Also, we should have been put in a separate room in the first place not directly next to the treatment room.
In the evening we were supposed to have a glass of wine before we went out... it took ages for staff to get glasses and the wine out and the poor guy who did it didn’t have any help and smashed some of the glasses. There were plenty of evening staff just walking around.
Other than that, the Park Plaza was in a great location and the price we paid (although part of a hen package) was quite reasonable for the facilities there.
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- Also Known As:
- Park Plaza Nottingham Hotel Nottingham
- Nottingham Park Plaza