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Nottingham
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All reviews double tree warm cookies great hotel king room city centre plenty of free parking modern hotel tram stop wedding reception great shower walk in shower business trip excellent stay air con would stay again lovely room bar area
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7 - 12 of 1,217 reviews
Reviewed January 19, 2020

We stayed here for the weekend. Lovely quiet family room which was very clean. There was plenty of choice at breakfast and car parking is free. It is accessible to Nottingham. Would recommend to families.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Mum3k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeGateway, Guest Relations Manager at DoubleTree by Hilton Hotel Nottingham - Gateway, responded to this reviewResponded January 21, 2020

Good morning,

Thank you for taking the time to leave your feedback. I am very pleased to hear that you enjoyed the cleanliness and comfort of our hotel we take pride in all areas and am delighted you enjoyed your stay.

We hope to welcome you back to our hotel in the not too distant future and if there is anything we can do for you to make your stay more comfortable please do not hesitate to let us know.

Kind regards
Ellie S
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020

Stayed here for my birthday weekend as a base for shopping and visiting the Forest. Warm Cookies and friendly greeting on arrival. Room was spotless, comfortable and had everything we needed. We ate in the restaurant which was adequately priced (3 course meal for 2 with a bottle of wine £74.00 *vegetable soup, roast beef dinner and vanilla cheesecake x 2). Food arrived in good time, plates were cleared swiftly and waiting staff were pleasant. We had breakfast in the morning (£12 p/p pre-booked) which had various options of fruit, yoghurts, pastries and full English Breakfast. It's a self service set up and the food was amazing. Enjoyed our stay immensely and will definitely be back.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank 418jeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeGateway, Guest Relations Manager at DoubleTree by Hilton Hotel Nottingham - Gateway, responded to this reviewResponded January 13, 2020

Good afternoon,

Thank you for taking the time to share your review, I am delighted you found our hotel to your liking.

I am very pleased to hear that you enjoyed the cleanliness and comfort of our hotel we take pride in all areas and am delighted you enjoyed your stay.

We hope to welcome you back to our hotel in the not too distant future and if there is anything we can do for you to make your stay more comfortable please do not hesitate to let us know.

Kind regards
Ellie S
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

It’s a beautiful hotel with great staff but I should’ve been warned about construction on my wing.
There was an issue with the cleanliness of my room and they sent someone to rectify it right away
Would stay again

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank MsDnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeGateway, Front Office Manager at DoubleTree by Hilton Hotel Nottingham - Gateway, responded to this reviewResponded January 12, 2020

Good afternoon MsDnn

Thank you for sharing your review of our hotel. I was pleased to note a generally positive stay.

My apologies that some standards did fall short and you didn't know about the construction - I will work to improve this and support my colleagues to be better.

It will be a pleasure to welcome you back in the not too distant future.

Kind regards,
Philip Gallivan
Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020 via mobile

We stayed for 4 nights at this hotel from 22 December 2019. Caroline at the reception desk was the highlight of our stay. She was always courteous, helpful and friendly. Small touches by the hotel by leaving a welcome box of chocolates in our room upon check-in and a Christmas stocking choked with chocolates made us feel warm and welcomed, esp during Xmas.

There were some hiccups with the daily housekeeping - they left dirty stains on the bathroom sink and there was cellophane tape on freshly laundered bath towel.

All in all, we will definitely stay with them again when we next visit Nottingham.

Date of stay: December 2019
Trip type: Traveled with family
Thank sinyt28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeGateway, Guest Relations Manager at DoubleTree by Hilton Hotel Nottingham - Gateway, responded to this reviewResponded January 8, 2020

Good morning,

Thank you for taking the time to leave your lovely feedback.

I am delighted you found our hotel to your liking and I will be sure to pass your comments on to Caroline - this will make her smile!

Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied. We hope to welcome you back to our hotel in the not too distant future and if there is anything we can do for you to make your stay more comfortable please do not hesitate to let us know.

Kind regards
Ellie S
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2020

From the moment we arrived until we left three days later we experienced welcoming, friendly and helpful service from every member of staff we encountered. We were upgraded to a Junior Suite that was spacious and spotless. We slept like logs every night. The breakfast was varied and of high quality - no complaints there at all. We ate "in" our first night, Burger for me, Lamb Shanks for Mr and a bottle of wine. Mouthwateringly tasty and extremely good value for money. A really lovely relaxing stay. Lovely to return back to each day after shopping and sightseeing. Wouldn't hesitate to recommend or stay again.

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTreeGateway, Guest Relations Manager at DoubleTree by Hilton Hotel Nottingham - Gateway, responded to this reviewResponded January 8, 2020

Good morning,

Thank you for taking the time to share your review, I am delighted you found our hotel to your liking.

I am very pleased to hear that you enjoyed the cleanliness and comfort of our hotel we take pride in all areas and am delighted you enjoyed your stay.

We hope to welcome you back to our hotel in the not too distant future and if there is anything we can do for you to make your stay more comfortable please do not hesitate to let us know.

Kind regards
Ellie S
Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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