When you have booked and paid 3 months in advance, when you are a member of the Rewards scheme, when you've booked a hotel that describes the grounds at great length and when you are not last to check in, it is disappointing to be put in a noisy room, over the kitchens with no view (literally no view as the windows were above head height). We arrived at 5.15 after a 3-4 hour drive up from Southampton and just wanted a quiet rest for a couple of hours before going into Nottingham for a concert. There was a noisy metallic clanging sound that went on for about 10 minutes then stopped, then started again and carried on. When, after about an hour, we complained at reception, we were told that they would investigate the noise. Having had no answer to our complaint, when we went out about an hour later, we asked at reception and were asked if the noise was still going on. We said it was worse and sounded like kitchen noise. We were told that we were nowhere near the kitchen. When we came back about midnight, we were told that we were right over the kitchen and that they think the noise may have been a fridge and did we want to move rooms. As it was midnight and we were assured that there would be no more noise, we didn't bother. The next morning we were told that there had been a cancellation which is why we could have moved rooms at midnight, but weren't offered this option earlier. I would have thought that room 14 would be a last resort given to people checking in late. Other than this the hotel was fine, the room was a good size and clean. Breakfast was OK - Wendy who served breakfast was lovely and friendly.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Travelocity, Hotwire, Orbitz, getaroom.com, Cheap Tickets, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Bestwood Lodge Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Bestwood Hotel Nottingham
- Best Western Nottingham
- Nottingham Best Western