...good in parts. It is about 30 years since this hotel was last visited, but having stayed a night recently it is now clear why it gets such widely divergent reviews. Originally one of the 190 hotels in the Queens Moat Houses portfolio (a company which collapsed controversially in 1993) it is now one of a rump of 18 owned by Goldman Sachs but run as a franchise by the Intercontinental Hotel Group. Many of the original QMH hotels had somewhat grandiose public areas but rather less refined bedroom accommodation, a pattern which is repeated here. However, it would seem that neither the owners or IHG have indulged in alterations or upgrading over the years - the original ambience is preserved!
First the good points. The staff we encountered appeared universally cheerful friendly and chatty, even the room maids who had to operate out of rather cramped and stuffy corridors. The food on offer for dinner was well cooked, hot and nicely served. Service was reasonably quick but there were few in the restaurant. Breakfast offered a really good choice of just about everything one would expect but it was noted that by the time we left at 8.40 the porridge pot was empty as were most of the fruit bowls and were not showing signs of replenishment.
Now for the not so good points. Staff training and technology seems a bit 'hit and miss'. On arrival we were warmly welcomed as club IHG members but until it was pointed out, the receptionist had no knowledge of our DBB, booking a situation which also applied to the restaurant staff. The worst point is, bedroom windows are hermetically sealed so ventilation, along with heating and cooling, depends entirely on the air conditioning. Quite simply, ours did not work properly resulting in a hot stuffy atmosphere (even with the control set at 15C) and in addition emitted loud rattles and bangs from the vents. Unfortunately we arrived back in our room too late to sort the matter out so had a very disturbed night.
This is potentially a very nice, convenient hotel but has serious problems that need sorting.
- Official Description (provided by the hotel):
- Crowne Plaza Nottingham is one of the most stylish hotels in the Midlands. In the City Centre nearby many Government offices, both Universities, the Queens Medical Centre and Casinos, Crowne Plaza Nottingham has air conditioning in every bedroom plus an indoor swimming pool.Close to East Midlands Airport and the city centre attractions and shops, we have 210 bedrooms including flat screen TV's, mini bars and laptop safes (in most rooms). In addition we have a choice of bar and dining options, a leisure club and our own 600-space car park with direct access into the hotel. As the East Midland's No1 Conference and Meeting venue we offer 17 excellent rooms from a Boardroom for 6 to a conference for 400 including your own dedicated conference partner, use of Workbase and the services of our own in-house technician with the latest audio visual equipment with wireless internet access. From ancient to modern, Nottingham is the home of Robin Hood and Paul Smith, combining history with style as the East Midland's premier shopping City. Our sporting heritage is unparalleled too with Trent Bridge cricket club, 2 football teams, The National Ice Arena, Nottingham Castle and the National Watersports Centre, only a few of the great places to visit in Nottingham including the renowned nightlife. In accordance with English law this hotel is now non-smoking throughout. ... more less
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- Also Known As:
- Nottingham Crowne Plaza