I am not usually one to complain at or about a restaurant, especially when it's a locally owned non-chain establishment. Unfortunately, i'll have to make an exception in this case.
My husband and i visited this weekend. We have been once before, about a year ago and had a good experience so we thought we'd try it again. The wait staff were wonderful, and the decor is really neat. The food and the manager were absolutely awful.
1st Problem - We ordered the wings and nachos as starters. The nachos were fine. Not exceptional, but nothing wrong with them. The wings, however, came out as strips of chicken breasts in a sauce. We brought this to the attention of our waitress who went back to the kitchen to notify the chef/manager/owner (all the same person). He told her that they've changed the wings to breasts because customers were complaining about the bones and hurting their teeth. A little strange, but fair enough. Just don't advertise them as WINGS.
2nd Problem - For our mains, my husband ordered the chili con carne and i ordered the chimichanga without sour cream because i absolutely despise it. Well, my dish came out with sour cream which was smeared all along one side of the chimichanga. I decided to just keep quiet, and wipe it off.
3rd Problem - My husband main dish was very unappetizing. The chili came out in what looked like a bed of oil/water. The actual bowl it came in was also piping hot as if it were microwaved as well.
At this point we were both fed up with the quality of the food, and decided to send the dishes back to the kitchen. When we went to pay, we asked to speak with the manager. The waitress advised us that he was busy, and it might be a while. We then said if he can't come out and speak with us we are just going to leave without paying. He then immediately came out from the kitchen in an extremely aggressive manner. He was actually yelling at my husband to a point where i took my phone out in case i needed to call the police! This is no exaggeration. I was frightened.
I am appalled at how this situation was handled, and will never return.
Needless to say, we both left the restaurant shaking, shocked and hungry.
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