Booked a table for a dinner with some business contacts we had come to Nottingham to meet up with. The actual reservation process was somewhat tricky as the man I spoke struggled to understand me as his English was not very good.
The menu looked quite exciting & there was one special available on the blackboard. The starters were perfectly acceptable but myself & one of our guests chose "Rendang Ayam, breast of chicken flavoured with aromatic lemon grass, mild chilli and coconut" for our main course. When it arrived I was concerned as the paste on the top of the chicken was very dark in colour! Our guest was even more concerned as she cannot eat very spicy food, so she asked me to try mine first. Within seconds of tasting the back of my throat started to burn! This dish was almost chicken with hot chili paste on a bed of rice; you could not taste the lemon grass or coconut & I certainly wouldn't have described the chili as mild! When the waiter came to ask if all was ok we said we were not happy & that this dish was very spicy & not as described on the menu, he was polite & said he would speak to chef, he promptly returned with 2 glasses of orange juice. Although we felt that this was some sort of apology we were not happy. I ended up scraping the chili paste off my chicken but our guess couldn't eat hers & actually left it.
Colwick Hall didn't charge us for these dishes.
In all it was an embarrassing experience as our guests are very important business suppliers & we had hoped taking them to such an idyllic setting would be an enjoyable evening but we were mistaken.
I did email the management at Colwick about this but sadly they have not replied to my message! Next time we visit this area it will not be Colwick Hall that we stay at or eat at either.