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“New owner complete refurbishment”
5 of 5 bubbles Review of The County Hotel

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The County Hotel
Ranked #8 of 65 Hexham B&B and Inns
Certificate of Excellence
Laughton
Level Contributor
138 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 384 helpful votes
“New owner complete refurbishment”
5 of 5 bubbles Reviewed November 17, 2013

stayed in this hotel some years ago and it was tired; i gather it was shut for 12 months. Now it's reopened and the refurbishment is fantastic; the bedrooms are superbly appointed, and the room rates are very reasonable. I received a very friendly welcome and the staff couldn’t have been more helpful. The bar and restaurant are warm and welcoming; I didn’t eat as I had a function to attend, but the food I witnessed looked excellent. I will definitely stay when next in Hexham, cant praise the new team enough; well done and good luck for the future.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LaughtonFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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207 reviews from our community

Traveler rating
    100
    58
    27
    15
    7
See reviews for
28
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Hexham
Level Contributor
158 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed November 16, 2013

The refurb is great. The place looks great. The Aussie bar lady was great. Sadly her young, male, English colleague was not. He seemed to have as much familiarity with the bar as we had, and we'd never been in before.

My (much kinder than me) partner pointed out that he must just have started since the place had only just reopened, but surely that goes for the fab Aussie lady too?

I've made my share of hiring mistakes in the past so will stop there...with a final practical observation that there's no use having a wireless credit card machine if you can't get a wireless signal in the bar. In summary...great refurb...but some operational matters need careful consideration, because our reason for not going back for a meal after our initial drink was that, frankly, it all looked like too much hard work!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SheMag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northumberland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 13, 2013

Having been in once for a drink, I was really impressed with the refurbishment and think it is stylish, modern and comfortable. We decided to return to try out the food. We tried to phone and book a table, however the number on the web site is incorrect, anyway we just arrivd on spec. Got last free table at 7.30 which was small for four of us. You have to order food at the bar, for a hotel which is aiming high I think they have got this wrong! There was 5 bar staff waiting on, surely one of them could have been dedicated to taking food orders? Consequently as I was ordering for 4 of us I was back and forward to the bar whilst the young lady rested against her till waiting! The tables don't have numbers on so you have to try to explain where you are sitting. The food was served promptly and was good, however I was disapointed about the ordering system, its a bit of a hassle, in my opinion it puts it in line with Cheaper pub chains! Think they need to re-think the ordering process, for a small adjustment it would make it so much more of an enjoyable and relaxing experience.

Would I go again, yes, but hopefully in the future they will have got over their teething troubles as the food was really nice and the pub had a nice atmosphere.

  • Stayed November 2013, traveled with family
    • Value
    • Service
Helpful?
2 Thank Northumberians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed November 11, 2013 via mobile

Visited early on Saturday evening with 2 colleagues for an 'after work drink'. Despite the fact that it was quiet with more staff than customers, we were ignored by the young staff working behind the bar. After waiting 10minutes to be served we decided to go elsewhere. Lovely comfortable place but the new owners need to put some staff training in place!!

Stayed November 2013, traveled with friends
Helpful?
3 Thank Sandra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed November 10, 2013

On first impressions the room was really clean lovely and modern. The room had a beautiful free standing bath BUT... there was a few problems.
Firstly the main problem... Noise! The bar was really loud and the room was directly above the bar. I've stayed in many hotels, this is by far the noisiest hotel ever. Even after the punters went home you could hear the staff talking and people shouting outside. There was no sound proofing at all. Couldn't even relax. You could never bring a family here or go here for a relaxing break away unless they do something about the noise.

Secondly there was a bright green light in the room that lit it up so the room was glowing during the night.
There was no mirror in the room only the bathroom, we had to ask for a hair dryer.
The bed was not a double bed it was two singles pushed together and had plastic sheeting underneath and felt horrible to lie on.
Breakfast was nice, staff were friendly but overall just really dissapointed and feel like it was overpriced for a horrible nights sleep!!! Would not recommend.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed November 9, 2013

Visited first time since the refurb and they have made a good job of things-very horse and hound.Pricey drinks with not a great selection.Have not tried the food but not sure I want to pay £6.50 for a panini.Certainly an improvement on the old County though.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Doodledaydream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 5, 2013

Had Sunday lunch at The County Hotel in Hexham on 3rd November 2013 - its first Sunday trading. It became very busy whilst we were there and the food was excellent. The staff were attentive. I am certain that The County's reputation will grow now that the whole place has had a major and very stylish refurb. Things are evolving there, when I walked in I was amazed at the transformation and discovered that the bedrooms look stylish and en-suite. I wish Ben well. This is a place that really deserves to excel.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ardgowse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The County Hotel

Property: The County Hotel
Address: Priestpopple, Hexham NE46 1PS, England
Location: United Kingdom > England > Northumberland > Hexham
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Kitchenette Restaurant Suites
Hotel Style:
Ranked #8 of 65 B&Bs / Inns in Hexham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The County Hotel 4*
Number of rooms: 7
Official Description (provided by the hotel):
We are located in the Town Centre of Hexham, just a short walk from the Bus & Train Station. We have 7 beautiful En-suite Bedrooms fully furnished to a High Modern standard. We have a lovely Restaurant and busy bar area serving food right through until 9pm. ... more   less 
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Also Known As:
County Hotel Hexham
The County Hotel Hexham, UK - Northumberland

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