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“Outstanding Customer Service”

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Premier Inn Northampton South (Wootton) Hotel
Ranked #9 of 29 Hotels in Northampton
Certificate of Excellence
rotherham
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Outstanding Customer Service”
Reviewed September 16, 2013

I would just like to thank everyone at the hotel and the adjacent restaurant for a lovely weekend. These people are extremely helpful and friendly and are a credit to Premier and Whitbead.We can highly recommend the Premier breakfast and also the meals and service at the Queen Eleanor. We would be very happy to stay here again. THANK YOU

Room Tip: This time of year the weather can be a bit unpredictable so if your room feels a bit chilly just ask...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magshmex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wootton_Ops, Manager at Premier Inn Northampton South (Wootton) Hotel, responded to this review, September 25, 2013
Dear guest,

Here at premier Inn Wootton we'd like to say a big thank you for staying with us and for giving us your feedback. Here at Premier Inn we strive to deliver excellent customer service to all of our guests and we are delighted that on this occasion we were successful. Thanks again and we look forward to having you stay with us again.
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360 reviews from our community

Traveler rating
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114
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • Any
English first
Colchester, United Kingdom
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 6, 2013

We stayed here for a sad reason - to be at my dad's funeral the next day. The staff didn't know this to begin with but even if they had known initially they couldn't have been friendlier or more helpful.
I asked for my room to be changed as some painting had clearly recently been done (all hotels and B&B's need a lick of paint every so often don't they so not a problem). There was a smell of paint and as I wanted the best sleep and rest, given the circumstances, I asked for a change. Which was done gladly and speedily. The rest of our stay went as smoothly and well.

The next morning the receptionist, who had been on the night before too, couldn't have been more helpful or find with directions and maps. In fact, I emailed Premier Inn to pass on our thanks for his service and kindness at such a difficult time for us. Really excellent service, well done Premier Inn Northampton.

  • Stayed May 2013, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank redballet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wootton_Ops, Manager at Premier Inn Northampton South (Wootton) Hotel, responded to this review, September 9, 2013
Dear guest,

We'd like to say a big thank you for your feedback and for choosing to stay with us. We are sorry to hear that on this occasion it was under tragic circumstances, but hope that the next time you stay with us, it will be during a more positive time. We're glad to hear that our receptionist took care of you well and we look forward to seeing you again.
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Essex
Level 5 Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 6, 2013

Just stayed at this hotel whilst working away from home, I'd read some mixed reviews but thought why not, and how pleased I did, the check in was hassle free and the room was large, ideal for a weeks stay. It turned out that new managers had recently taken over the hotel and adjoining restaurant which I have to say was super, I found the room to be very quite and adequate for my needs, I just wished the tv was bigger, would I stay again. YES
Well worth a try

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TonyLEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wootton_Ops, Manager at Premier Inn Northampton South (Wootton) Hotel, responded to this review, September 9, 2013
Dear guest,

We'd just like to say thank you for taking the time to give us feedback on trip advisor. We're delighted to hear that you enjoyed your stay and look forward to seeing you again. Hopefully by the next time you stay with us, we would have upgraded to larger Tv's! We can only hope. thanks again.
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Chester, United Kingdom
Level 6 Contributor
184 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed August 24, 2013 via mobile

Stayed here on a Friday night, ahead of a Saturday event. Very friendly guy on reception, though no name badge, and no mention of the good night guarantee. But otherwise a great receptionist. We had requested a room not on the ground floor. This request had been misplaced, but the receptionist soon sorted it for us.
The room admittedly was rather tired, but certainly ok. Was slightly disappointed to have thread bare towels. While I appreciate it is not yet time to go to the expense of renovation, I certainly think towels should be replaced.
Certainly it was a good night. And breakfast in the morning was great too.
So overall would certainly recommend.

  • Stayed August 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MinkySpinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wootton_Ops, Manager at Premier Inn Northampton South (Wootton) Hotel, responded to this review, August 27, 2013
Dear guest,

Thank you for taking the time to respond to us on Trip Advisor. We are delighted that you enjoyed your stay and hope we have the pleasure of you staying with us again. In future, we will make sure these rooms requests are kept up to date on our records and we are glad that on this occasion, it was not too much trouble. Thank you again, and we'll see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle Upon Tyne, United Kingdom
2 reviews
Reviewed August 19, 2013

We arrived for an overnight stay. Large family room which was clean and comfortable. Restaurant facilities handy with large variety of food. Staff friendly and welcoming on arrival. A very pleasant overnight stay.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wootton_Ops, Manager at Premier Inn Northampton South (Wootton) Hotel, responded to this review, August 19, 2013
Dear guest,

We are delighted to hear that you enjoyed your stay at our Premier Inn. We pride ourselves on delivering quality service to all of our customers and ensuring their stay is perfect. Thank you for your feedback and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pencoed
Level 4 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 18, 2013 via mobile

This Premier Inn was ideally situated for us as we were visiting family. We stayed for two nights, on arrival the receptionist was very friendly and very efficient ...an excellent welcome, our room was very clean although I would say this hotel could do with a refurbishment. We had a meal at the Queen Eleanor ...the menu is very extensive and fantastic value for money, again the staff were very friendly and attentive, our meals were delicious. We also had breakfast both mornings, again the young girl serving did an excellent job, particularly as she was waitressing on her own! It is an 'all you can eat' menu, both mornings the breakfasts were delicious, you help yourself to tea, coffee, fruit juices, cereals, yogurts, fruit and make your own toast. We really enjoyed our stay and well done to the staff who all do a fantastic job !!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tripluen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wootton_Ops, Manager at Premier Inn Northampton South (Wootton) Hotel, responded to this review, August 19, 2013
Dear guest,

We are delighted to hear that you enjoyed such a good night's sleep at our hotel. Thank you for taking the time to deliver us such positive feedback, we strive to make your stay as perfect as possible at Premier Inn and we are glad to hear that we are achieving our goal. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 14, 2013

Stayed at the Premier Inn at Northampton South on Saturday night to allow us to attend a friends 50th birthday party.
The Queen Eleanor pub is part of the site and offered great bar facilities and a good breakfast on the Sunday morning.
The room was clean and tidy and, as advertised, we got our good nights sleep!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wootton_Ops, Manager at Premier Inn Northampton South (Wootton) Hotel, responded to this review, August 19, 2013
Dear guest,

We'd like to thank you for taking the time to deliver us your feedback on TripAdvisor. We are delighted to hear that you enjoyed your stay so much and look forward to seeing you here again. Next time you're travelling or passing by, you're always welcome with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Northampton South (Wootton) Hotel

Property: Premier Inn Northampton South (Wootton) Hotel
Address: Newport Pagnell Road West | Wootton, Northampton NN4 7JJ, England
Location: United Kingdom > England > Northamptonshire > Northampton
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#3 Family Hotel in Northampton
#5 Romantic Hotel in Northampton
#8 Business Hotel in Northampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Northampton South (Wootton) Hotel 3*
Number of rooms: 70
Official Description (provided by the hotel):
Indulge your need for speed at nearby Silverstone and Northampton International Raceway ... more   less 
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Also Known As:
Premier Inn Northampton South (Wootton) Hotel Northampton

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