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“Working away for the week.”

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Premier Inn Northampton Bedford Rd/A428 Hotel
Ranked #10 of 29 Hotels in Northampton
Harrogate, England, United Kingdom
1 review
“Working away for the week.”
Reviewed September 19, 2012

Nice play to stay, well located, good pint next door, and comfy beds, good amenities and receptionist (Kirsty) is a stunner too, had an awesome friendly chat about cars :-) so the staff are really friendly. Win Win all round!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanJacks0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela P, Manager at Premier Inn Northampton Bedford Rd/A428 Hotel, responded to this review, September 27, 2012
Dear DanJacks0n,


Thank you for taking the time to review your recent stay with us.

Your feedback is very important to us and I am pleased to read you had a lovely stay with us and we have met your expectations.

I will pass your compliments onto Kirsty and onto the rest of the team.

Kind Regards,
Gabriela Pates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Bedford, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 16, 2012

a lovely premier inn in ideal location the staff were really helpful and attentive next door was a really nice pub where we had dinner on the friday night and the staff in there was also really helpful brillant food the rooms were very clean and bed was comfy made our weekend really nice to chill out we will be back thank you

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cazzy3716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela P, Manager at Premier Inn Northampton Bedford Rd/A428 Hotel, responded to this review, September 27, 2012
Dear cazzy3716,


Thank you for taking the time to write such a nice review after your recent stay with us.

I am pleased you enjoyed your stay with us and you found our team members friendly and helpful.
I will happily pass your kind compliments onto my team and the pub team.

We look forward welcoming you back soon!

Kind Regards,
Gabriela Pates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crewe, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 13, 2012

House keeping dont give a damn if you have the sssshhh do not disturb sign on the door.....as it doesn't apply to hoovering outside of that door, also banging while cleaning the walls in the room next to you, I thought it was a demolition crew I the room :( !
Three mornings on the run now I've been woken by them - there wont be a forth as I'm checking out this evening, one day early!,

Room Tip: At the rear of the hotel as the front is on/close to a main road.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela P, Manager at Premier Inn Northampton Bedford Rd/A428 Hotel, responded to this review, June 23, 2014
Dear Andrew H,

Thank you for taking the time to leave us your comment. Your feedback is very important to us and we are so sorry to hear that we fail to provide you with a good night sleep. I am so sorry that you had to leave us earlier than planned. In the future please let a team member know that you just came back from a night shift so that they can ensure the housekeeping try and minimize noise as much as possible around your room. Once again please accept my apologies for any inconvenience caused.

Kind Regards

Gabriela Pates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
1 review
Reviewed August 23, 2012

We had a terrible night no one slept room reached 30 degrees with one fan for a family of 4 one of which is a baby. The room wasn't ready on arrival and breakfast service was non existent all the food had run out or not been topped up then took 15 minutes to pay as staff member didn't know how to work the till overall poor and on complaining we were not offered our money back under the so called "good night guarantee" I have sent a complain via email and web form but of course had no reply.

Room Tip: Do not take kids in warm season it is dangerously hot especially for babies our room went to 30 degr...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gemlu28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Northampton Bedford Rd/A428 Hotel, responded to this review, September 5, 2012
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we sincerely apologise that on this occasion we failed to provide this. We are well aware of the issue of high room temperatures, and are currently in the process of installing air conditioning into all of our hotel branches.

However, this will be a lengthy process, so in the meantime the management team at the hotel have done all they can to help reduce room temperatures.

Please be assured your comments in regards to the room quality and food standards have been noted and will be fully investigated.

Once again thank you for your review, we look forward to welcoming you back to Premier Inn in the future.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
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Grimsby, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed August 20, 2012

The welcome was warm and friendly. Reception staff were polite and very helpful. The rooms were lovely. Breakfast however was an uncomfortable experience - we were left to stand at the 'wait here to be seated' sign for an embarrasingly long time without being acknowledged by the staff, as were all other guests throughout the morning. Once seated we had to ask staff to come and take our order. Then during the course of the meal there was no coffee (twice), then no spoons, no plates, no juice glasses, no bread. You shouldn't have to keep asking staff for stuff they've run out of. The hotel was lovely, but the breakfast experience put a right dampner on the start to our family day out.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Mel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela P, Manager at Premier Inn Northampton Bedford Rd/A428 Hotel, responded to this review, October 19, 2012
Dear Mel D,

Thank you for taking the time to review your recent stay with us.

I am happy your experience with Premier Inn was satisfactory.
I would like to apologise for the issues you encountered in the adjoining restaurant. Your feedback is very important to us and it gives us the opportunity to work on with the pub management in ensuring this issues raised won't be repeating.

We do hope to welcome you back soon.

Kind Regards,
Gabriela Pates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paphos, Cyprus
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 18, 2012

We were going to a wedding and stayed at Premier Inn in Northampton and Manchester. These hotels are excellent value and have wonderful staff. We had really good food in the restaurants next to the hotel and great breakfasts. We will certainly stay in Premier Inns again. The staff were very helpful and provided us with an iron and ironing board when requested, We always try to stay in Premier Inns when going on holiday as it gets the holiday off to a relaxing start. We could recommend these hotels to anyone

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irene g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela P, Manager at Premier Inn Northampton Bedford Rd/A428 Hotel, responded to this review, September 9, 2012
Dear Irene G,


Thank you for taking the time to review your recent stay with us.

I am pleased you had a great experience in our Premier Inns and I am delighted to read your kind praises. Your feedback is very important to us and I will pass your compliments onto my team and onto the pub team.

Kind Regards,
Gabriela Pates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, England, United Kingdom
1 review
Reviewed August 9, 2012

Stayed at this premier inn after reading reviews on trip advisor, who i always check before booking accommodation.
The location was very good, the young lady who greeted us on reception was 1st class & 10 out of 10 for all her help - i think it was Jackie ??.
The room was nice and quiet, and bathroom was nice & clean.
I had a premier inn breakfast, which was nice, and the wife a continental one which was "ok" .
We did eat there in the evening and the meals were ok , but nothing special.
But overall a very nice place to stay, and easy to find

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nera B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriela P, Manager at Premier Inn Northampton Bedford Rd/A428 Hotel, responded to this review, September 9, 2012
Dear Nera B,

Thank you for taking the time to review your recent stay with us at Premier Inn Northampton Bedford Road.

I am pleased you had a great stay with us and we haven't disappointed your expectations.
I will pass on your compliments onto Jackie, our housekeeping team and the pub.

We look forward welcoming you back soon.

Kind Regards,
Gabriela Pates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Northampton Bedford Rd/A428 Hotel

Property: Premier Inn Northampton Bedford Rd/A428 Hotel
Address: The Lakes | Bedford Road, Northampton NN4 7YD, England
Location: United Kingdom > England > Northamptonshire > Northampton
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Romantic Hotel in Northampton
#2 Business Hotel in Northampton
#6 Family Hotel in Northampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Northampton Bedford Rd/A428 Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
A well-connected spot on the River Nene - handy for businesses on Brackmills Industrial Estate ... more   less 
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Also Known As:
Premier Inn Northampton Bedford Road/a428 Hotel Northampton

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