On Friday lunchtime I joined the queue of about three waiting to order with another 8 or so milling around awaiting their food. The order was taken and I moved back to wait for my food, whilst the eight or so were slowly being served. During this time I was entertained by a member of the staff coming over about every five minutes and wiping the surface of the table I was waiting at and mumbling to her-self. It was very clear that she was only interested in cleaning at table top height as anything above or below didn’t appear to be in her job specification. Obviously whilst this was happening other people had come in and had been served along with one of the eight who had brought back his wrong order. Soon the three school-kids that had come in after me along with another couple were served I realised that something had gone wrong. When I showed the staff my receipt nothing was really said other a shouted order into the kitchen, and when finally served (minus my drink but with extra chips) no explanation given.
I don’t profess to know how KFC system works but it does seem that the till generates your receipt and that’s the order that the kitchen and the pickers screen works from, so I am really struggling to understand how an order is missed?
I also understand that the people who work there are possibly on about basic wage, and aren’t totally motivated in their work, but I really think an explanation would have been helpful?
What do you think KFC?
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