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“What Internet?”

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Holiday Inn Express Northampton M1, Jct 15
Ranked #5 of 29 Hotels in Northampton
Certificate of Excellence
Bristol, England, United Kingdom
Level Contributor
115 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“What Internet?”
Reviewed June 21, 2013 via mobile

A clean and popular stopover hotel off the M1 which offers free wi-fi! ..... Only you can't get it. I was issued with 3 different codes all of which were rejected and reception was awash with other frustrated guests.
Other than that, it was clean and I slept like a baby.

Stayed June 2013, traveled on business
Helpful?
Thank Timtee56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, July 8, 2013
Dear Timtee56,

Thank you for your feedback from you stay at the Hotel, I was disappointed to read that on your visit our offering of free Internet did not work. After investigating your comments we have been informed that there was indeed an issue with the batch of vouchers which had printed and were not registering properly.
I can assure you that this has been rectified and all working again.

We hope you do choose to stay again in the future.

Many Thanks

Sarah Vrech
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Warrington, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 20, 2013

This is ideally for me when staying down to work at head office. One of the nicer Holiday Inn's in the chain, clean and modern. Breakfast is great for office workers as it's all ready to grab before heading out the door. The Harvester restaurant over the way also friendly when dining alone in the evening.

Room Tip: Although it's off the motorway noise doesn't seem to be a problem.
See more room tips
  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bethan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, June 23, 2013
Dear Bethan L,

Thank you for your feedback from your stay at the Holiday Inn Express Northampton, I appreciated your comments about the Hotel being Ideal for your work commitments and you found our Hotel to be modern, clean and one of the better Holiday Inn's.

We hope when visiting Northampton in the future you choose to stay with us again.

Many Thanks

Sarah Vrech
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed June 20, 2013

This is your usual run of the mill budget style hotel, its like walking into IKEA but i suppose at least you know what you are getting and it is generally consistent across the country.
The check in was OK, the staff were OK. The room was OK my issue is the Aircon came on automatically in the night and this dries out the atmosphere in the room and i always wake up very thirsty and sometimes with a sore throat in those circumstances.
The breakfast was poor, usual continental stuff but only toast, beans and cheap and nasty sausages for a cooked option. Coffee was also terrible out of the machine. All in all not a great experience and for the cost better to go to a local independent for sure. Very clinical and cold.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theelk45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, June 23, 2013
Dear theelk45,

Thank you for taking the time to post your review about your recent experience at the Hotel.

It is extremely important to receive feedback from our Guests to help us to understand what our Guests want and expect from their stay at a Holiday Inn Express.

We are always striving to improve areas and services where we can. I have spoken to the team in regards to your breakfast experience and we will endeavour to improve and consistently deliver a good breakfast to our Guests.

Thank you for your feedback, and I hope you choose to stay in the future where we can show this experience to have been on an isolated occurrence.

Many Thanks

Sarah Vrech
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, England, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 17, 2013

Stayed here for 1 night with husband and 17 yr old. Just off motorway, easy to find and plenty of parking, I booked two family rooms on line and got an advance saver rate which was a good price compared to other hotels, unfortunately I noticed the day before travelling that I had been overcharged for the rooms and telephoned the hotel about it where I was given an apology and assured it would be sorted out when we arrive. Sure enough when we did arrive the manager on duty knew all about it and apologised and refunded the overpayment.

There is a sofa bed in the family rooms but I wanted my son to have a proper bed hence the two rooms. I asked for rooms close together and we were put in connecting rooms which was perfect. Rooms were very clean, beds very comfy, had kettle, complimentary tea and coffee, soap, combined shower/shampoo gel, flat screen tv, hairdryer. We were on the ground floor and it was very quiet. We had an evening meal at the harvester facing the hotel, so no need to go out in car again it was very busy but service was quick.

In the morning we had the complimentary breakfast which included pastries, cereals, fruit, toast, eggs, sausage, beans. We couldn't fault it.

We would definitely stay here again, we used this hotel on route to Bedford for an athletic competition.

Stayed June 2013, traveled with family
Helpful?
1 Thank Gill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, June 18, 2013
Dear Gill M,

Thank you for taking the time to review the Hotel.

Please accept my apologies that we overcharged your card, I am happy that the team were able to resolve and refund your card promptly with little inconvenience to yourself.

Your feedback is very helpful and I have passed your feedback on to the Head Housekeeper who was delighted to hear that the rooms were comfortable.

I have also passed on your feedback to the team about the service and breakfast experience.

We hope that when traveling to Northampton in the future, you choose to stay at the Hotel again.

Many Thanks

Sarah Vrech
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dereham, null, United Kingdom
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 31, 2013

We stayed here on two separate days, May 27th and 29th. Both occasions, we were very satisfied as the staff were very helpful and friendly. As we arrived the first time, I realised I forgot my toothbrush and toothpaste so needed to go to the nearest supermarket. The receptionist was very helpful and even provided me with a map with direction to the next supermarket in case the one nearer has already shut. The rooms were very clean and nicely lit too. We had a surprise at breakfast time because we were expecting a continental breakfast, instead we even got scrambled egg, sausages and baked beans. The second time we checked in, free wifi voucher was issued, though you have to ask for it. My husband and I thought that this hotel was actually better than the Holiday Inn in Bedford Road, Northampton where we stayed on May 28th. The Harvester next door provides good food and good service too. We wished we stayed here for the 3 nights we were in Northampton, we'll definitely come back again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Myrna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, June 18, 2013
Dear Myrna K,

I was delighted to read your review regarding your recent stay with at the Holiday Inn Express Northampton.

We are always looking to improve our services to our Guests and was happy to read that you found our new and improved free Wi-Fi to be an added bonus during your stay.

The team were also delighted to read your comments which in turn motivates them to exceed more an more in their roles.

We hope you return to the Hotel again in the near future.

Many Thanks

Sarah Vrech
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herefordshire, United Kingdom
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 29, 2013

Stayed here for 1 night over the bank holiday, very good rate. Spotlessly clean rooms and friendly staff on reception.Breakfast included in the price and was more than adequate.Harvester across the road and a stones throw away from town centre. Overall a good place for a short stay.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank potter63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, June 18, 2013
Dear Potter63,

Thank you for taking the time to feedback on you7r recent stay with at the Holiday Inn Express Northampton.

We always aim to offer good rates to our Guests depending on demand in the area and believe our complimentary breakfast to be a great added bonus.

I have forwarded your comments to the team, and we are always delighted to read that our Guests find us to be friendly, efficient and helpful

We hope that should you return to the area that you will choose to stay with us again.

Many Thanks

Sarah Vrech
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisburgh, Mayo, Ireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 27, 2013

We stayed in this hotel in January 2013 for stopover during longer journey.

My general feeling was very positive.
Very nice reception staff. Big, clean rooms. Comfortable beds.
There is a very nice restaurant just opposite to the hotel. Also 2 minutes drive to supermarket and fast food place.
Room price was very low, and what I wasn't aware of (I didn't check properly beforehand) was complimentary breakfast, which I wouldn't expect normally at that price.

Generally great place to stay.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krzysztof T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah V, General Manager at Holiday Inn Express Northampton M1, Jct 15, responded to this review, June 18, 2013
Dear Krzystof T,

Thank you for taking the time to leave us your thoughts regarding your recent stay with at the Holiday Inn Express Northampton.

I was happy to read about your experience, and have forwarded your comments to the team.

We hope that should you return to the area that you will choose to stay with us again.

Kind regards

Sarah Vrech
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Northampton M1, Jct 15

Property: Holiday Inn Express Northampton M1, Jct 15
Address: Loake Close | Grange Park, Northampton NN4 5EZ, England
Phone Number:
Location: United Kingdom > England > Northamptonshire > Northampton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Northampton
#5 Business Hotel in Northampton
#6 Romantic Hotel in Northampton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Northampton M1, Jct 15 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
Enjoy a convenient location just off junction 15 of the M1 at the contemporary Holiday Inn Express Northampton hotel. A warm welcome awaits you in the bold crimson-and-white Lobby at Holiday Inn Express Northampton, a 40-minute drive from Luton Airport. We're just 4 miles from Northampton town centre & a short drive from Silverstone & Santa Pod Raceway. Make yourself at home in your bright Guest room, with free Wi-Fi & complimentary tea & coffee. Holiday Inn Express Northampton is located just 3 miles from Brackmills business park, home to Barclaycard & Travis Perkins. It's an hour's drive to major exhibitions & concerts at Birmingham NEC. You can get down to work in our 8 air-conditioned meeting rooms and 24-hour Business Centre & there's ample free car parking at the hotel. Motorsport fans head to the Silverstone Circuit & the speedy Santa Pod Raceway, both just 15 miles from the hotel. You can visit the childhood home of Princess Diana at grand Althorp House, 11 miles away, while the acclaimed Royal and Derngate Theatre is 4 miles from the hotel. Start your day with a leisurely complimentary breakfast buffet including a continental selection, hot scrambled eggs & sausages, pastries & fruit in Holiday Inn Express Northampton's open-plan Great Room. You can socialise over drinks, use free Wi-Fi & order light meals in our Lobby bar, open daily. Wi-Fi is free for guests who book directly with the hotel. ... more   less 
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Also Known As:
Holiday Inn Express Northampton m1, Jct 15 Hotel Northampton
Holiday Inn Northampton

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