myself and a group of friends stayed at the Ibis Northampton for two nights in October. The staff where very friendly and the hotel was very clean and in a great location.
Unfortunately that's where the plaudits stop. it became apparent very quickly that the hotel was used as emergency accommodation for homeless people a couple of friends where asked for spare change and cigarettes in the lift and felt very intimidated, at breakfast there where families with small children and young adults in pyjamas coming in and getting there take away breakfast in paper bags and taking them back to there rooms.
We asked the staff if the hotel was used as a hostel, they politely informed us that the council used the hotel as emergency shelter.
I emailed Customer services upon return and I received a no reply email approx six weeks later promising to investigate, it is now the end of January 2013 we still haven't received an explanation to date.
This is not what you expect from an international hotel chain.
- Official Description (provided by the hotel):
- Ibis Northampton Centre is conveniently located in Northampton Town Centre, just five minutes walk from the train station, and less than ten miles from the M1 Motorway. The hotel offers 151 comfortably appointed rooms with en-suite bathrooms, flat-screen TVs, and high-speed internet access. The hot buffet breakfast is served from 6:30am – 10am daily and the café bar serves hot meals 24 hours a day. Located in the ‘Sol Central’ complex the hotel is in the heart of the town with a cinema, gym and restaurants next door. Guests can workout or relax in the Topnotch health club above the hotel for just £5 per person. Sol Central also offers secure parking with direct access to the hotel for only £5.50 per day for hotel residents. ... more less
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- Also Known As:
- Accor Hotel Northampton Centre
- Ibis Northampton