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“Fantastic staff, little dated”

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Westone Manor Hotel
Ranked #28 of 29 Hotels in Northampton
Reviewed January 17, 2013

I stayed for a buisness meeting which was about 10mins down the road from here,

My double room was compact and smelt a bit smokey, the smell went with the window open,

The bathroom was clean and had everything i needed, the only problem was the leaky sky light which i reported on leaving,

The bed was comfy and clean

The tv was ok, it was attached to the wall at an odd angle so could only be watched from laying in bed which is ok if you are in bed but not when getting ready...

Food was fantastic, breakfast was brilliant, choice was fab.

The staff are all so polite and so keen to help, especially the younger lad who served my breakfast.

Im staying again tonight for another meeting tomorrow!

Room Tip: I understand that rooms in the main hotel are more spacious.
  • Stayed: December 2012, traveled on business
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Thank McLaren90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westonemanager, General Manager at Westone Manor Hotel, responded to this reviewResponded February 8, 2013

Dear Trevor

Thank you for taking the time to write a review on the Westone Manor. You have made some kind comments and some fair criticisms which we take on board

Emily Rogers
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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364 - 370 of 560 reviews

Reviewed January 14, 2013

We wanted a single night near Northampton, and the Westone Manor came up with a very attractive price for two on LateRooms.com which included full breakfast.

I can confirm comments from other reviewers, namely that the location is somewhat odd, an old manor house in the middle of a (perfectly pleasant) housing estate, and you don't actually see the attractive frontage of the old house unless you walk round into the garden. Our room was in a more modern part. It was OK. The decor was a little tired, but all was serviceable, it was warm and quiet (not that there appeared to be many other people staying on this January Saturday night. The bed was comfortable. Reception was polite and friendly. There was free room wi-fi, although I did not try it.

Two minor criticisms - the sound from the (flatscreen) TV was very 'tinny', worse than the poor quality you expect anywayfrom a flatscreen TV. One of the nylon butterfly nuts holding down the toilet seat had stripped its thread, and so the seat was wobbly. That must have been obvious to anyone cleaning the room, but it had not been put right.

Breakfast was in the very pleasant dining room facing onto the garden. Service was excellent, and the food was good.

At the right price, we'd certainly go back.

  • Stayed: January 2013, traveled as a couple
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1  Thank Trevor046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westonemanager, General Manager at Westone Manor Hotel, responded to this reviewResponded February 8, 2013

Hi
Many thanks for taking the time to post on this site
We appreciate your comments - good and bad, rest assured we will action the two minor criticisms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2013

42 members of my family gathered for an annual meal and I want to report that everyone who attended had nothing but praise. All thoroughly enjoyed the evening. All thought the meal was excellent value for money and we all thought the staff could not have been more helpful, more pleasent, more polite and did everything possible to make the evening an unqualified success. The food was served hot, well cooked, the vegetables were not over cooked, and all the young children were served quickly. Some family members stayed overnight and again all were totally satisfied with especial praise for the breakfast!. This is the first year after over 20 years of organising the annual ' get together ' at various locations in and around Northampton that I have not had a single word of criticism - . I would like to add a special word of thanks to Anna and to Keith who made the whole occasion so good and enjoyable for all of all ages.

  • Stayed: January 2013, traveled with family
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1  Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westonemanager, General Manager at Westone Manor Hotel, responded to this reviewResponded February 8, 2013

Andrew J
Thank you for taking time out to post on tripadvisor
Keith and Anna really enjoyed looking after you and I hope that we can welcome you back in the future

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Reviewed December 23, 2012

Stayed for 5 nights for business in Northampton area. Reception was quick & the staff friendly. My room was opposite to the main building you have to go through a seemingly pointless corridor to enter the maze of rooms. I was on the ground floor, entered the room & it was like an oven. Radiator was on full & i couldn't comfortably turn it down, I had the window open fully every night. The radiator in the bathroom was also on full & very nearly burnt me as i went for a towel.

The room itself was basic, had a small kettle with the usual amenities of tea & coffee (Tetley's & nescafe) a flat screen tv (samsung) hanging from the wall opposite the bed. Only one bedside table which was a little frustrating at times. The bed was comfy however. Decor was dated & tired. The bathroom had a shower inside the bath which was controlled by a button on the tap, which if you wanted a bath you have to hold down for the water to come out of the taps. There was rust & damp all round the taps & the bath itself. The shower curtain was awful, something i truly hate. There were several cobwebs above the sliding door in the bathroom along with two large daddy long leg type spiders. These stayed in place during my stay, despite have my room cleaned daily.

During the night the location is very quiet & away from any main roads. You may hear the birds tweeting which can be quite pleasant. Large car park & I'd say pretty secure also.

If I was looking for somewhere to stay in Northampton in the future, this time for leisure. I wouldn't choose the Westone Manor Hotel.

  • Stayed: December 2012, traveled on business
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4  Thank JScott2090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westonemanager, General Manager at Westone Manor Hotel, responded to this reviewResponded February 8, 2013

Thank you for leaving your comments on tripadvisor. We will pass on your kind comments and of course attend to the constructive feed-back

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Reviewed December 17, 2012

Dirty rooms that stink of smoke, plus the distinctive and overpowering smell of others smoking pot in adjacent rooms, plus the fact that the radiators are on at full blast all the time with no way of turning them off and no way of opening the windows to relieve the stifling heat, plus the dirty linen, the bathroom door that doesn't close, the toilet that doesn't flush and the dreary and dingy atmosphere of the hotel in general makes for a place I never want to come to again. I would advise others to stay away.

Room Tip: Doubles seem to be better than twin.
  • Stayed: December 2012, traveled on business
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6  Thank claudcjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2012

Lovely photos on the website are accurate - but don't give the whole picture..
Westone Manor was built in the early 1900's as the home of a Northampton shoe manufacturer - and a lovely old building it was. However, since it was built, it has become surrounded by housing - so it is now in the middle of a residential estate. Unfortunately it has also had some less than sympathetic (euphemism for hideous!) additions made to the building over the years.
Check in was easy and pleasant - although we were simply directed to our room and not given any other information such as where breakfast was served. Our room was pleasantly furnished and clean. We were in the original part of the building so windows were single glazed and the heating could have done with being slightly warmer on such a cold night. The en-suite was tidy and clean - but had a horrid " drain smell" on arrival. I ran the taps in the basin and bath and flushed the loo and the smell soon dissipated, so we did not ask to be moved - which we would have done otherwise. The bed was comfy - maybe slightly soft for our preference.
There was some kind of function being held downstairs so we heard intermittent organ music coming through the floor, and we were glad when we heard " God save the Queen" at about 10pm.
We slept well once the banging of doors stopped at about 11pm.
Breakfast was served in an extension which needed some repairs to the flat roof - evidenced by the bucket on the floor and stains on the ceiling. There would have been a nice view out to the lawn - but the windows were misted with condensation. Breakfast was very good and the 2 Eastern European (?) staff were polite and attentive. The woman on checkout when we left was rather surly and could not even manage a "good morning"
Overall I would give the Westone Manor 7 out of 10. Not bad and reasonable value -but some things could be improved. I think to be fair, one should remember that this is a 3 star hotel and not particularly expensive and I believe that some reviewers forget this and base their reviews on unrealistic expectations. If you want 5 star accommodation - be prepared to pay 5 star prices.

  • Stayed: November 2012, traveled as a couple
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Thank wan2binthedales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westonemanager, General Manager at Westone Manor Hotel, responded to this reviewResponded December 5, 2012

Thank you for your constructive feed-back
We will look into the points you mentioned and action as necessary

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Reviewed November 20, 2012

Stayed here using a gift voucher and if I had paid for it would have asked for a refund. This was obviously once a lovely old manor house probably set in its own grounds. It is now in the centre of a housing estate and has been extended without any sympathy or thought to the original architecture and that is a shame as it has some lovely features now hidden by the worst in modern building. Our room had not been decorated for at least 10 years and the same goes for the age of all the fixtures and fittings. Metal framed single glazed windows dripping in condensation, cracked sink, ancient bath and tiles, with frayed and worn carpet etc and a strange damp smell around the who;e of the floor we were on. The TV was new but hung on the wall at such an angle as to make viewing difficult unkess you stood in the bathroom doorway! Breakfast was cooked to order and generally ok apart from the hash brown that looked and for one bite tasted as though it had been re-cooked at least three times. However I must say that all the staff are helpful and pleasant and I dislike having to give such a bad review for their sake - needs closing and a complete refurb.

Room Tip: Dont go unless you have to!
  • Stayed: November 2012, traveled as a couple
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Thank SeanNorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westone Manor Hotel

Address: Firtree Walk | Weston Favell, Northampton NN3 3DS, England
Location: United Kingdom > England > Northamptonshire > Northampton
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 29 Hotels in Northampton
Price Range: $60 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Westone Manor Hotel 3*
Number of rooms: 69
Official Description (provided by the hotel):
The Westone Manor Hotel Northampton was built in 1914 as the home of local shoe manufacturer William Sears and is ideal for the business or leisure traveler, superbly located in peaceful gardens, just 10 minutes from the M1 and only a few moments from the center of Northampton. ... more   less 
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