I am so perplexed by the manager at this restaurant, I'm afraid this will be a long one!!!
My husband and I, along with two friends visited the Blackwell Ox last night for the first time in years, and remembered why we had stopped eating there in the first place. (It has not been the same since the wonderful chef they once had, left and opened up his own venture; The Pig and Pastry, in York).
The evening went off to a promising start. The young waitress was really friendly, and the serving time was ideal. But it went downhill from there. One of the starters (the soup) was nothing to write home about, then my Ribeye stake (ordered medium/rare) turned up medium/well done! It was edible, so I ate it - but not to my liking. Then the desserts (this is where things hit rock bottom). The two men ordered Mixed Berry Eton Mess. When it arrived it looked nothing like an Eton mess I had ever seen before. It was a wine glass laden with berry coulis, with some cream. My husband found ONE piece of merangue in his, and our friend couldn't find any. It was so over powered by the berry coulis, that it was not at all pleasant. Our friend left his and complained to the waitress. Well to cut a long story short....We asked that they remove his one dessert from the bill. The manager came over and began to get very stroppy. Accusing our friend of eating the dessert (when he hadn't) and went on and on. It probably went on for around 5 minutes. It was really bazaar, and I am sure that all the other guests could of done without the entertainment. She made a total fool of herself in our eyes, all for a £5 dessert. She ended up storming out of the room. We did get the amount taken off the bill - but a bit too late to save the situation, and we shall never grace their restaurant again. It was such terrible customer service that it was actually funny! What a shame.
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