In my opinion its the service you receive that makes an experience memorable and Marmadukes succeeded in making my memory of this establishment memorable.
It started with a phone call prior to me booking the hotel just asking questions about the general hotel and location where all my answers were met with a friendly and informative answer.
After this it came to my attention that i would have to reserve a parking space in the car park on site as they only had limited spaces and unfortunately they did not have any spaces left. However rather than just truing their nose up at me they explained that they could accommodate my car until 4pm at which point it would have to be moved but they appreciate that i would be out and about around York so explained that if i left my keys at reception they could move it for me on to the quiet residential road outside the hotel where any type of car would be safe.
The hotel also let us check in early and leave our bags with them as we arrive early in the morning to make sure we had a full day in York. (It is the small things that count)
As we were celebrating my boyfriends birthday i wanted it to be special so i took a bottle of champagne with me and left it at reception where they placed it in our room with balloons and swan towels to make it romantic for us.
The hotel staff could not have been more helpful and polite and really made our stay hassle free and enjoyable. The hotel itself was very clean and fantastically decorated to a Victorian town house style that made it feel very homely and far from commercial.
I would return in a heat beat,
Thank you Marmadukes.
- Official Description (provided by the hotel):
- Located in a tranquil, residential street, Marmadukes Town House Hotel offers free Wi-Fi, characterful rooms and is just a 10-minute walk from York Minster and the Theatre Royal. All 21 en-suite bedrooms have been individually decorated with antique furniture and feature both tea/coffee making facilities and an en-suite bathroom with complimentary toiletries. The Park Restaurant has been awarded three AA Rosettes and serves a tasting menu. Guests can relax in the residents lounges or the private, walled garden to the rear of the property. Marmadukes Town House Hotel is just a 10-minute stroll from the historic city centre and picturesque Shambles shopping area. York Railway Station can be reached in a 20-minute walk. ... more less
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- Also Known As:
- Marmadukes York
- Marmadukes Hotel York