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“Undecided” 2 of 5 bubbles
Review of Premier Inn York North West Hotel

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Premier Inn York North West Hotel
Ranked #18 of 46 Hotels in York
Certificate of Excellence
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Undecided”
2 of 5 bubbles Reviewed December 10, 2012

The hotel staff were very friendly and welcoming, check in was super quick and the room was spotlessly clean. We did have to ask for additional milk, tea and coffee facilities but this was no issue. HOWEVER the matress/bed was ridiculously hard, barely slept for 2 nights due to the bed being uncomfortable - had I been aware of the goodnight guarantee offered by Premier Inn I certainly would have requested to only pay half the price for our stay as only half the facilities were worth paying for. Will consider using an alternative hotel next time, will go back to the Holiday Inn.

  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jade D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn York North West Hotel, responded to this review, December 19, 2012
Thank you for your review.

At Premier Inn our main objective remains to deliver a high level of customer service in all our establishments. We apologise for the service you experienced at our hotel.

Your comments have been noted and will be duly investigated by both Head Office and the Management Team at our hotel.

Please be assured at Premier Inn we take the service provided to all our guests very seriously and your feedback will be duly followed up.

Once again thank you for taking the time to review your stay we do hope that we can welcome you back to Premier Inn in the future.

Naina

Online Customer Service Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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864 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • French first
  • Any
English first
Leicestershire
Level Contributor
271 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed December 2, 2012

Stayed there when I was working in York.

Typical Premier Inn, but its close to the railway line..

Parking fine, close to a good Indian,Chinese and fish and chip shop...

Not my 1st choice ib York, but acceptable

  • Stayed February 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ShiftZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staffordshire
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed December 2, 2012

This is a nice hotel, lovely clean room with very comfortable beds. Reception staff very helpful and friendly. Our room had a nice flat screen tv on the wall too.
The Beefeater restaurant is nice and the food was good however the service was poor and impersonal. One young girl appears to be the waitress for the whole restaurant and she remained polite and helpful and was clearly doing her best but service just lacked attention to detail. Breakfast on the Saturday morning was a shambles, the same poor staff from the night before were rushed out of the place. We waited an hour for a cooked breakfast and the table next to us that was seated after us was served before us. A complete shambles. The restaurant staff are lovely there just needs to be more of them. I felt sorry for the girl, she did a really good job and without her it would all fall apart I am sure.
My overall experience is a good one and I would stay here again as its ideally located for the park and ride. They just need to sort out the staffing in the restaurant.

Room Tip: We had a room at the side by the ringroad and its was nice and quiet, slight road noise but nothing...
See more room tips
  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SharonMansfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn York North West Hotel, responded to this review, December 4, 2012
Thank you for your review.

At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Customer Services and the Management Team at this hotel.

We hope to welcome you back to Premier Inn in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, United Kingdom
Level Contributor
136 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed December 1, 2012

I normally enjoy my time with Premier but this was a disappointment. Newly decorated, looked terrific. Bathroom sink plug is a joke, even the staff are fed up with repairing the ridiculously cheap 'swivel' plugs! The extractor fan sounds like a jet engine and does no good whatsoever. No hot water pressure. No 'loo' roll, just a cheap-skate dispenser system that is too stupid for words and sticks out so that you walk into it.

The new furniture is very cheap and nasty but nice big TV. Still only on chair in the double room and no table.

Beefeater restaurant adjoining was understaffed, meaning the service was dreadful, particularly at breakfast on the Saturday. Did not deliver the food we asked for two days running. Run out of one advertised beer and nowhere to sit and have a drink that was not set up for food.

My worst experience of a Premier Inn for many years. If this is the way they intend moving forward, then I shall be moving sideways! Not cheap, not enjoyable.

Room Tip: Get a room facing the road at the front, much quieter. Huge fans for the kitchen makes a racket unt...
See more room tips
  • Stayed November 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Baloo53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed November 27, 2012

Excellent service, check in very quick and helpfull. The room was extremely clean and still smelt new, i think it was re-furbished in march this year. Very spacious and had everything you needed for a comfortable stay! All the staff were extremely nice, always smiling and offering there knowledge of york. We had our breakfasts in the ajoining beefeater restaurant on both mornings of our break. The service was perfect and the quality of the food was fabulous! If you have the full breakfast you can have porridge or a good selection of other cereals, toast, crumpets, muffins, fresh mixed berries, fresh fruit salad, yougurts, plenty of juices, all followed by eat as much as you like cooked bacon, sausages, hash browns, eggs done anyway you like, fresh tomatoes, tinned tomatoes, mushrooms &beans! Excellent value, and easy to visit york centre!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kazmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, United Kingdom
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

A group of 4 adults booked 2 rooms & managed to get the £29 room deal for both nights.

Very east to find on the A1237

Quickly booked in & was told everything we needed to know, by the very polite & friendly receptionist, rooms were spotless & bedding clean, extra pillows were there if needed, all very warm & cosy. When we past reception we were always asked how we were, is there anything that they could do, did we sleep well.

There is a Beefeater restaurant next door, a Co-op if you need any newspapers, & 2 other places to eat including a fish & chip shop.

Very close to the Rawcliff park & ride, we got a group ticket £7.40 return for 4 adults, 15 mins into York drops you in Museum street, 1st stop is the Railway Museum.

We would defiantly book this Premier inn again & York is beautiful!!

Room Tip: Look for the £29 room deals
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank titch277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnoldswick, United Kingdom
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed November 6, 2012

for my birthday me and my friend decided to go away for the weekend to York. we spent a day at the Bannatyne Spa next to the premier inn before we went to our room. on entering the reception the member of staff was munching on an apple which is very unprofessional. at the reception we said that we were there to check in. we gave our details and then the lady broke the computer and said that we would have to come back in half an hour. there was a very small table to sit at in the corner so we had a bit of a look at some tourist information while we waited for the computer to re-boot. once it had we tried again to commence check-in. the woman said my card was declined, in all my years i have never ever had my card declined. she then said we would have to come back with sufficient funds, but not giving us any clue as to where we would find a cashpoint. on our return we handed over the money and yet again she said the computer had crashed, so we were to come back in an hour. she didn't even offer us a drink next door or anything it was only after i had said we will get something to eat that she then said 'oh yeah we have a pub adjoined to the hotel'. since the poor efforts of staff by this point we decided we definitely didn't want any more issues and found a chip-shop not far from the hotel. on our yet later return we entered the reception and yet again the lady was scoffing some sweets. FINALLY managed to get to our room. it wasn't the twin room that we had booked but there was a double bed and a camp bed. the room was alright, like most other premier inn rooms. it was quite quiet which was nice. we went out for the night into town for some cocktails and on our return, there was no checking if we had a room there and the door that was supposed to be securely locked, was able for anyone to just walk in and up to any room. after returning home i complained to the premier inn about our stay and heard absolutely nothing back from them! disgraceful!

  • Stayed January 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ladyjay505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn York North West Hotel

Property: Premier Inn York North West Hotel
Address: White Rose Close | Nether Poppleton, York YO26 6RL, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#3 Best Value Hotel in York
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn York North West Hotel 3*
Number of rooms: 82
Official Description (provided by the hotel):
Delve into some of York's major annual festivals and events from our great city location ... more   less 
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Also Known As:
Premier Inn York North West Hotel York

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