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All reviews train station ncp car park modern hotel complimentary breakfast the breakfast area city centre free wifi the sofa bed inside the city walls excellent hotel buffet style good size few minutes walk walk in shower shower gel reception staff beans
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Reviewed March 28, 2017

Hotel is lovely and clean throughout staff extremely helpful, complimentary breakfast fresh and there is a varied choice to suit all tastes. Hotel is about a 5 minute walk from train station and very central for a trip to York.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank anita190832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, Manager at Hampton by Hilton York, responded to this reviewResponded March 30, 2017

Thank you for your review following your recent stay at Hampton by Hilton York.

I am pleased to hear you enjoyed your stay with us and found our location convenient. I am also pleased to see you enjoyed our breakfast buffet.

Thank you for choosing Hampton by Hilton, I hope you will choose to stay with us again in the future, and If you are not already a HHonors member, you may be interested to know that it's free to join and you can earn points towards free stays and much more. It couldn't be easier! Just book through hampton.com to get your points.

Kind Regards

Yasmine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2017

A wonderful, modern hotel situated 5 minutes from the railway station and 10 minutes from most of the sights York has to offer. Good value for money, complimentory full English breakfast and clean, comfortable rooms. The staff are extremely friendly offering a professional service throughout your stay. No negatives whatsoever. Will definitely stay here again.

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, Manager at Hampton by Hilton York, responded to this reviewResponded March 30, 2017

Thank you for your review following your recent stay at Hampton by Hilton York.

I am pleased to hear you enjoyed your stay with us and found our location convenient. I am also pleased to see you found our team friendly and enjoyed our breakfast buffet.

Thank you for choosing Hampton by Hilton, I hope you will choose to stay with us again in the future, and If you are not already a HHonors member, you may be interested to know that it's free to join and you can earn points towards free stays and much more. It couldn't be easier! Just book through hampton.com to get your points.

Kind Regards

Yasmine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2017

But dont stay there if you want a good nights sleep. The beds are well below the quality I would expect for a hotel charging these rates. I really can't comprehend how a company who has got so many things right with this brand has got it so wrong with the basic ingredient !

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank clairel615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, Manager at Hampton by Hilton York, responded to this reviewResponded March 30, 2017

Thank you for your review following your recent stay at Hampton by Hilton York.

I am sorry to hear that you did not find our beds comfortable during your recent stay with us. All of our rooms have the Hilton standard mattresses although there may be some variation between individual rooms due to rolling mattress replacement.

We would love to welcome you back to the hotel. If you are looking to book again, please get in touch with me directly at toftgreen.hampton@gmail.com so i can arrange for mattress toppers to be fitted to the beds, to ensure a softer feel and a better night's sleep for you. On a more positive note i am pleased to see you found our location convenient and liked our team.

Thank you once again for your comments. We appreciate all feedback as helps us to ensure we maintain our standards.

Thank you for choosing Hampton by Hilton, I hope you will choose to stay with us again in the future, and If you are not already a HHonors member, you may be interested to know that it's free to join and you can earn points towards free stays and much more. It couldn't be easier! Just book through hampton.com to get your points.

Kind Regards

Yasmine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2017

Booked this hotel Via Booking.com on Wednesday for overnight Friday for myself and my husband.

Arrived around 6pm to a really genuine/friendly welcome.
Check in was a breeze and we were given a detailed information sheet about the hotel and local area. We were advised to had our carpark ticket in in the morning to receive a£10 discount on 24hr parking.

We arrived in our room, ample tea/coffee making facilities, a well stocked bathroom with more than enough towels and toiletries, plus a fabulous shower...

The bed was comfortable and had plenty of pillows. The tv was of good size and wifi connection was FREE and good. Plenty of lighting when getting ready and plugs for phone chargers and straighteners were all in the right places (sometimes i find hotel rooms lacking on lighting and plug sockets)

We got ready for our night our in York and and on our way out of the hotel the staff wished us a good evening. We were advised we could order food from the hotel or takeaway if required.

When i booked the hotel i was more than impressed with breakfast and check out times... Breakfast being served till 11 am and check out 12 (dont like to rush after a city night out)

We woke in the morning and got ready for breakfast for about 9am, there was more than enough choice - infarct full english, selection of fruit and cereal, pastries, yogurt, crumpets, toast and jams plus waffle maker and a wide selection of drinks... Probably one of the best breakfast selections in a city hotel and even more so considering the price we paid.

We decided to go back to bed for an hour after breakfast (it was a little noisy with maids in the corridor but nothing major) We got up and checked out with ease.

Perfect location for sigh seeing, shopping or night out in York... We will defiantly be returning x

Room tip: We over looked the Blue Orchid gentlemans club and Bear Keller.. But wasnt an issue
Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Cheek2Chique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, Manager at Hampton by Hilton York, responded to this reviewResponded March 29, 2017

Thank you for your review following your recent stay at Hampton by Hilton York.

I am pleased to hear you enjoyed your stay with us and enjoyed the variety of choice we had to offer on our breakfast buffet. I am also pleased to see you found our team friendly and liked the facilities we have to offer.

Thank you for choosing Hampton by Hilton, I hope you will choose to stay with us again in the future, and If you are not already a HHonors member, you may be interested to know that it's free to join and you can earn points towards free stays and much more. It couldn't be easier! Just book through hampton.com to get your points.

Kind Regards

Yasmine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2017 via mobile

The rooms are very good and comfortable. The breakfast choice is also very good and a good quality. This is included in the price. The location is good and it was nice and quiet for sleeping. The downside is £15 to park for one night and that is the discounted price!

Date of stay: March 2017
Trip type: Traveled with friends
Thank YorksUKYorksUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VBurnham, Manager at Hampton by Hilton York, responded to this reviewResponded March 29, 2017

Thank you for your review following your recent stay at Hampton by Hilton York.

I am pleased to hear you enjoyed your stay with us and enjoyed our breakfast buffet.
In regards to your comments on car parking, It is our intention that all of our guests enjoy every aspect of their stay, I do apologize that this was not the case on this occasion. Due to our city center location we were not built in an area with the space to offer our own car park. However, we do offer a discount with the NCP which does work out to be cheaper than many other options for parking in York, this is stated on our website if you do book with us directly. Once again thank you for your feedback we welcome all feedback as it helps us to ensure we maintain our standards.

Thank you for choosing Hampton by Hilton, I hope you will choose to stay with us again in the future, and If you are not already a HHonors member, you may be interested to know that it's free to join and you can earn points towards free stays and much more. It couldn't be easier! Just book through hampton.com to get your points.

Kind Regards

Yasmine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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