In total honesty I can 100% tell you NOT to stay here. If you have been on the website for this dire place the music they play in the background of the youtube video sums up the atmosphere of the place. Sad, dreary and overly dramatic.
My sister and I went to York on Monday (2nd September 2013) to celebrate her 21st and had unfortunately been given very hard to follow instructions on how to get to our hotel (instructions from google maps). After a few hours of failed attempts to find the place (weighed down with rucksacks and a suitcase) we rang the hotel at about 1pm. No one answered, and I tried several times. Eventually a man picked up, I asked politely for directions and it was obviously an inconvenience for him to have to tell me how to get there.
After following his instructions and retracing our steps we still couldn't find the place. My sister eventually rang back, asking for another point of reference. We were again instructed that if we kept The Grange hotel on our right hand side we would arrive soon. He was so sharp with my sister that she didn't know what to say and handed the phone over to me looking upset and concerned. I spoke to the vile man and he kept repeating the instructions saying, "it's really not that hard, if you follow what I am saying and actually listen to me then you would be here. I don't know why your struggling. It's not my job to give you directions here and you should have looked them up before leaving." He continued to repeat himself even after I had asked for a different reference point as we were obviously not getting anywhere with his first instruction. He refused to tell me anything else. By this point I was extremely upset and tired of his nasty and condescending tone so I told him he just that, and that I was sick of how he was talking to us, and amazed that he had so little in the way of customer service skills.
So I thought we would do the opposite of what he said, and walked with The Grange hotel on our left..amazingly we were there within ten minutes. On arrival we buzzed and eventually he answered the bell via intercom, telling me I was no longer welcome there due to the way I spoke to him on the phone. I thought what a coward, telling me (a 5ft young girl with her younger sister!) over an intercom because he couldn't be bothered/was too scared to come out, that we couldn't stay there. -After the way he had spoken to both of us on the phone!!
I asked politely if I could speak to his face as I would like to apologise for offending him (I was worried we would have no where to stay at this point) and he came to the door. I had to stand and listen to him tell me how ridiculous it was that I couldn't follow simple instructions and how upset he was with me. Several times I attempted to explain that maybe it was just a forgetful mistake that he thought The Grange was on the opposite side of the road..he had none of it "I've lived here for 12 years and I know what I'm talking about.." Eventually I swayed him to let us stay although all of me was convinced I absolutely did not want to stay there!!
Small dull room, decorated in the 60s with bad taste, although quite clean. All in all, grim and vile manner of man, thoroughly disappointed and regret that I didn't read trip advisor before I stayed.
One thing I would love to see is him on his way into the town, realising that The Grange (which looks like a lovely hotel!) is indeed on his right, and when he goes home..that it is on his left.
Shocker of an experience and one I will not be repeating.
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- Also Known As:
- Astley House Hotel York