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“Great hotel and location”
Review of Hedley House

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Hedley House
Ranked #14 of 47 Hotels in York
Certificate of Excellence
Reviewed December 1, 2013

Great trip to York the hotel was clean, well equipped and a great location. Hotel was located About a 7min walk to city centre. Our room seemed recently refurbished with a nice comfy bed and very nice furniture. Bathroom was clean with a nice shower. Staff all very polite and helpful. Off road parking available for £5 per day. Will definitely stay again.

Stayed: November 2013, traveled as a couple
Thank Tilly82Ljb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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608 - 614 of 1,590 reviews

Reviewed December 1, 2013

We are just back from this hotel, do not understand why the comments of late have been so negative, the room we stayed in was very roomy and comfortable, the breakfast was nice and staff attentive. Within close walking to main attractions. Room lovely and warm. Only problem we had was I tried to book online and it said my booking had failed, then phoned and booked. Turns out my attempts at booking online had not failed and I was charged for four rooms! This was however picked up by one of the staff and a full refund was processed there and then. Must have just been a glitch in the system. Would stay here again, absolutely loved York. Would recommend the ghost walk.

Room Tip: Can't comment on any of the other rooms, but the room we stayed on was perfectly acceptable, com...
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  • Stayed: November 2013, traveled as a couple
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Thank shaw66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 1, 2013

My partner and I returned to the Hedley House Hotel again last wednesday on a 2 night B&B break. We were really looking forward to it, based on our previous stay last year as we came to the city to tie in with the annual Christmas market. I have been looking forward to writing this review - not a "rather generic and glowing review" as a previous reviewer thinks prevails here, but an honest critique of MY personal experience of this hotel and their staff. On arrival, we found the car park easy and on booking in were met by Mandy who remembered us from the previous year. We were shown to room 24 which was to the left side of the building (as you look at it). The room was very large, nicely laid out with a king size bed, a single bed, armchairs and bedside cabinets and dressing table. The bathroom was terrific, nice size with a brilliant shower. A good night sleep followed and all good as we knew we would expect. Breakfast was terrific. Not "small" in anyway, but ample and managed with a personal touch - cooked to specific requirements with plenty of tea, coffee and toast, ordered through the wonderful Mandy. As for location, this hotel has never been "in the suburds rather than the centre". Its a 5 minute walk to York City Walls and a further 2 minutes to the Minster. This makes it an ideal base for a short stay. We will be returning again in 2014 both in summer and winter and no other hotel will do for us. The concept of this hotel providing a "woefully short" experience is a nonsense - it is what it is - an ideally placed, well priced, friendly and lovely hotel in one of the finest cities in our country. Well done to all who work there, especially Mandy who made us feel welcome throughout.

Room Tip: Room 24 was great.. good size, lovely shower... The area is a residential one, so there is some noi...
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  • Stayed: November 2013, traveled as a couple
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Thank Dazzler841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThebossYork, Owner at Hedley House, responded to this reviewResponded December 1, 2013

Thank you, thank you, thank you.................

As you may or may not know our head house keeper died suddenly in November aged just 32.

It was quite ironic and fitting for the bad reviews to come in when they did….!

It just showed what a top job Suzzie did for us. It has really taken its toll on all of us to loose such a bubbly, respectful and hard working friend.

The whole team here put their all in to making Hedley House a great place to stay and work very hard.

Suzzie will always be missed but NEVER forgotten…………

Greg and Lou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 1, 2013

We booked this hotel to celebrate our 31st wedding anniversary. We got driving directions from their website and found it very easily. Staff and owners were very welcoming and accommodating. They didn't bat an eyelid when we reported spilling wine on the duvet!

Whilst the carpet did have a small stain near the entrance to the room, the remainder was clean and well maintained. We bokked a superior double and received a large, family apartment, with loads of room and storage, including a fully fitted kitchen. We had a shower room which was on the small side, but had an excellent power shower.

The hotel is 5 minutes from Bootham Bar or the river, and makes an excellent base for visiting the city.

Food was excellent (try the chef's home made bread!)

The spa in the garden was very welcome after a day in the city.

Room Tip: rooms at the front may be disturbed by the railway, which stops at 10.30pm
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  • Stayed: November 2013, traveled as a couple
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Thank susanholdsworth4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2013

Hedley House Hotel is composed of a terrace of houses very close to the centre of York. It is not a modern " trendy" hotel, it is a friendly, homely, comfortable base from which to explore the city. Breakfast was very good and they also pride themselves on their evening meals sourced from local materials - even preserves and chutneys at breakfast are locally made ( as well as the usual requisites of Heinz ketchup and HP sauce). Afternoon teas with homemade cakes are also available.
The staff in the hotel obviously do their best to make their customers happy and this is reflected in the number of people who were not first time visitors !
Unusually the hotel has a small, well hidden car park, for which there is a charge of £5 a day. In the garden behind the hotel are wooden buildings housing a jacuzzi and sauna, and if you visit in the summer there is also the availability of a large BBQ to utilise.
The beds and pillows were very comfortable ( and staff will provide alternative pillows is customers prefer something different to the hypoallergenic ones usually provided) , the curtains had blackout linings and the room we had, at the back of the hotel,was extremely quiet. There is a sunken railway line to the front of the hotel, but it is not noisy.
It was lovely to have a bath and shower in the bathroom, and there were pumps well filled with soap, shampoo, conditioner and moisturiser.
In addition to the hotel room they also have self catering apartments on site.

Room Tip: Ask to be at the back if you want a VERY quiet stay
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  • Stayed: November 2013, traveled as a couple
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1  Thank BeverleyGuadamar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2013

We have recently returned from a mid-week break at this hotel and want to say how happy we were with the friendly welcome, the large standard double room, excellent breakfast and the very quiet but central location. We have stayed at several York hotels and guest houses and this was the best experience we have had.

  • Stayed: November 2013, traveled as a couple
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Thank Val F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2013

Mandy and the team always go out of their way to ensure our team of trainers and our guests have a great experience. Upon arrival the team are always responsive to our needs ensuring everything is prepared as well as providing personal attention to detail. Home cooked food is also a must if you are staying for lunch/evening meal.

We have used Hedley House for a number of years for events as well as booking our clients into the accommodation - stars ahead of the many hotels we use in the UK.

Well located for the centre of York if you are coming for break in the area (walking distance).

We look forward to coming back early in 2014!

  • Stayed: November 2013, traveled on business
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Thank ripleytrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hedley House

Address: 3 Bootham Terrace, York YO30 7DH, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Business Hotel in York
#4 Spa Hotel in York
#5 Family Hotel in York
#10 Romantic Hotel in York
Price Range: $113 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hedley House 3*
Number of rooms: 38
Official Description (provided by the hotel):
Hedley House Hotel - A 3 Star Silver Award Hotel, within an 8 minute walk of the city. All rooms en-suite & all recently refurbished. Free wireless internet access. Off street car-parking, restaurant & lounge bar. 6 person outdoor aqua spa. Ample parking charged £10 per day. Electric car charging station Free wifi Deluxe rooms available with Apple TV ... more   less 
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Also Known As:
Hedley Hotel York

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