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“Good clean hotel”
Review of Holiday Inn York

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Holiday Inn York
Ranked #36 of 46 Hotels in York
Kelso, United Kingdom
Level Contributor
103 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Good clean hotel”
Reviewed May 11, 2013 via mobile

Stayed here two nights on buisness hotel is well situated for racecourse and other local ammenities the rooms are large clean and air conditioned great choice menu for evening meals with staff very friendly

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colin j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIYork, General Manager at Holiday Inn York, responded to this review, May 13, 2013
I was delighted to read your review and very pleased the hotel suited your needs.
Many Thanks
Louisa Green
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (243)
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English first
Edinburgh, United Kingdom
2 reviews
Reviewed May 10, 2013

property is nice, only staff on reception has no local area knowledge and not very friendly, just working. if staff at reception, put some efforts, hotel can do better. had very nice breakfast and staff at reception is very helpful.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandeep3137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIYork, General Manager at Holiday Inn York, responded to this review, May 13, 2013
Thank you for your review, I was pleased to learn that you found the hotel to be good and you enjoyed your breakfast. I am sorry that you found one of our receptionists to have no local knowledge but you did find the team to be helpful. Please be assured I will be discussing your findings with the Team Manager.
With Regards
Louisa Green
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 6, 2013 via mobile

We booked last minute for 1 night over bank holiday. Slightly expensive but very clean and comfortable. The breakfast was included in the price as we made good use of it. Help yourself buffet with everything from fruit to a fry up to a make your own pancake machine! We had a drink or 2 in the bar before heading into York. Taxi was about £7 but better than catching the bus (for us anyway!) and the drivers were very helpful. The customer service was good at the hotel, I asked for more milk and tea bags in the room and they were brought up almost instantly and also when I enquirer about a later check out they said we could check out at 2pm, rather than 12, for free. We will be back!

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Charchar123190748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIYork, General Manager at Holiday Inn York, responded to this review, May 8, 2013
I am delighted to hear that you had an enjoyable stay and the service we provided was to your full satisfaction. I hope it will not be too long until we can welcome you back to the hotel.

Kind Regards
Louisa Green
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clacton-on-Sea, United Kingdom
Level Contributor
147 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed May 6, 2013

Nothing actually wrong with the hotel but it is a bit soulless somehow, staff were fine. Our room had the biggest bed and smallest bathroom I have ever seen! They still CHARGE FOR WIFI, this is really out of step now, I have never been charged at about 30 Holiday Inn in USA.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peters101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIYork, General Manager at Holiday Inn York, responded to this review, May 8, 2013
Thank you for your review, i am pleased to be able to inform you that we are currently reviewing our internet charges and from July when Priority Club Rewards change to IHG Rewards these changes will be introduced. Your feedback is very much appreciated and will be used in a constructive manner.
Kind Regards
Louisa Green
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 29, 2013

Stayed at the Holiday Inn York for a weekend in York, the hotel it's self is clean and tidy, however as mentioned in other reviews it is showing its age. This doesn't mean the place is falling apart because it isn't, you can just tell by the style of the building itself it's old.

The staff in the hotel from the greeting at reception to being looked after in the restaurant and bar were fantastic, lovely warm greeting and excellent service. we had a quick snack at night once we had arrived in the bar/restaurant area and even though it was a 'light bite' it filled us up!
Also a nice location form York, not in the middle of York which is what we was looking for about a 5-10minute drive to the centre of York at most.

Would recommend the Holiday Inn for a weekend away.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIYork, General Manager at Holiday Inn York, responded to this review, April 30, 2013
Thank you for your review and I'm so glad you had an enjoyable stay and you found the team and service to be excellent.
With kind regards
Louisa Green
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
94 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 23, 2013

Like all Holiday Inns, it was clean, comfortable, had all the basics with no frills and good service. The restaurant looked great and had a good menu for dinner. The building was aging a little and the hotel is a little bit further out of York thank I would have preferred but it was the bes option at the time. They had a great collection of brochures in the foyer which was great for a traveller.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank HannahRandal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIYork, Manager at Holiday Inn York, responded to this review, April 24, 2013
Thank you for your review, your feedback is very much appreciated. The structure of the building is of an early 1970’s hotel but I am pleased that once inside you found the hotel to be clean and comfortable with good service and that you appreciated our visitor information.
Kind Regards
Louisa Green
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 22, 2013

The service here is well above average. The staff are personable and 'can do' in approach - other hotel employees would do well to learn from Holiday Inn, York - this is how it is done guys! The 'milling around' space is good too and lounge WiFi is super fast (though you will probably pay for it unless you are a conference or event guest). A very likeable and functional hotel.

Room Tip: I always aim to have a 3rd floor view of the beautiful old conifer tree in the grounds.
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexandraUB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIYork, General Manager at Holiday Inn York, responded to this review, April 23, 2013
Thank you ever so much for your review and your continued loyalty. I was delighted to read your comments. I have shared these with the team for which they were thrilled to receive and which has made a real impact upon their job satisfaction. I hope we can welcome you back to the hotel again in the not too distant future.
With kind regards
Louisa Green
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn York

Property: Holiday Inn York
Address: Tadcaster Road, York YO24 1QF, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #36 of 46 Hotels in York
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn York 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Holiday Inn York Hotel enjoys a prime location overlooking York Race course and is just 1.5 miles from the Historic City Centre of York, which boasts the York Minster, Shopping at The Shambles, University of York and the National Railway Museum. The Hotel is 1.5 miles from York Station and is easily accessible by road from the A64 and M1.Whether you're visiting York for a meeting, leisure break, sight seeing or simply to sample the great shopping delights that the city has to offer, the Holiday Inn York Hotel offers comfortable, modern, accommodation, fully air-conditioned throughout, suitable for both the business and leisure traveller.The Holiday Inn York is well equipped for hosting business meetings, weddings and social gatherings with seven meeting rooms that can accommodate 2 to 100 guests.The facilities and services at the hotel include our Family Friendly Restaurant; with 24 hr room service wireless internet access, and ample free car parking.Both Accessible and family rooms are available at the hotel.Kids Stay and Eat Free.* Also a fabulous location for a day at York Races ... more   less 
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Also Known As:
Holiday Inn York Hotel York
York Holiday Inn

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