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Mount Royale Hotel & Spa
Ranked #4 of 47 Hotels in York
Certificate of Excellence
Reviewed June 11, 2013

We stayed at the hotel for 3 nights. The accommodation was outstanding, the staff friendly and the breakfast amazing and very large!!!!!!. The dinner, we were on a half-board basis was excellent., You have to pay a supplement for some of the dishes but it was worth every penny. The menu would not suit everyone though especially if you have children or young adults but I am sure they would go out of there way to help with this. The hotel grounds were surprising with lots of nooks and crannies and winding paths totally unexpected. The hotel was oldy worldy. It was about 182 years old so had alot of character.
The hotel was very clean and I will not hesitate to recommend this hotel to friends and family and to all the people using trip advisor. I cannot understand why it does not have a four star rating.

Room Tip: We had a family suite as we were on a Luxi break, it was my birthday. It was suitated at the back of...
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  • Stayed: June 2013, traveled as a couple
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Thank LizzieBournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded July 31, 2013

Many thanks for your wonderful comments they are very much appreciated. The hotel is very old and a 'tardis' of individual character, the gardens proving a great surprise to many with always a quiet corner to sit and relax in. We have received a breakfast award for many years, for which we are very proud, and so pleased we continue to satisfy the early morning taste buds !
The restaurant menu is continually being monitored and adjusted to guests feed back, so your comments have been noted, but we would, as you also mentioned, do what we could to produce an evening meal for individual dietary needs or requirements if requested.

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694 - 700 of 964 reviews

Reviewed June 10, 2013

Recently stayed at Mount Royale for a one night stay in a garden suite. This hotel is fab. Traditional style features its warm and homely. The grounds are fantastic and you almost forget your minutes from a city. We were lucky to have fantastic weather so the outside pool and hot tub were an extra bonus. Breakfast in the morning was delicious with plenty choices. Im use to staying in modern design hotels but it made such a change staying in such a cosy traditional setting where service matters and everyone has a smile. It is a very short walk to micklegate and the centre of York being on 5- 10 minutes away down a straight road.would def stay here again on any future visits to York. Thank you for a lovely stay

  • Stayed: June 2013
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Thank MELIH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded July 31, 2013

We are very pleased to hear you enjoyed your stay with us in one of our beautiful Garden Suites and that you embraced the very individual character of our hotel. Being a family owned hotel customer care and satisfaction is very important to the owners and staff and we do our best to ensure your stay is as comfortable and enjoyable as possible. Delighted you made the most of the outdoor facilities and hope that you shall come back and see us for a longer stay in the future

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Reviewed June 3, 2013

We've just enjoyed 2 nights in a hotel that makes you feel loved! That may sound strange but the overall experience is one of being cossetted by the staff who go out of their way to help and advise you. The breakfast is 'to die for' with it's variety and freshness and of course they use locally sourced products and are proud of it!
We were in room 15 with it's four poster bed which was very comfortable and despite being at the front of the hotel we weren't unduly bothered by road noise. One little niggle is the over bath shower which couldn't/ wouldn't maintain a steady and constant heat and flow - not very endearing!
We enjoyed a beautiful if expensive meal in Burbidges restaurant which is in the hotel and offers 'fine dining' and very high service levels from friendly and welcoming staff.
Overall we had a great 2 days and would not hesitate to recommend this hotel.

Room Tip: Get a room with a decent shower.
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  • Stayed: May 2013, traveled as a couple
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Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded July 31, 2013

As a family owned hotel we pride ourselves on a professional but personal service, giving our guests a relaxing enjoyable stay with us. We are, as you mentioned, very proud to use locally sourced produce, used both in our breakfast and restaurant menus, and have a gained a breakfast award for many years. Thank you for your lovely comments they are very much appreciated

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Reviewed May 27, 2013

We have just returned from 2 nights at The Mount Royale Hotel. Although the room rates were more expensive than we would usually pay we felt that it was worth every penny. We were in room 16 and had a 4 poster bed with a separate dressing area. The gardens were lovely and very pleasant to sit in for a drink. The only slight gripe was that the price of the lager was expensive, £4.50 per pint.
The breakfast lived up to it's award winning status. The smoked haddock Benedict on the first morning was gorgeous and the full English on the second morning was perfectly cooked.
The staff were very attentive and friendly. We bought a bottle of champagne with us and this was chilled and then placed in the room in an ice bucket, ready for our return from town.
All in all a wonderful break, we would not hesitate to recommend this little gem of a hotel.

Room Tip: Room 16 faces the front but we were not disturbed by any noise. The 4 poster bed is very romantic
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  • Stayed: May 2013, traveled as a couple
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Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded June 14, 2013

There are so many options on accommodation these days, we are delighted you came to stay with us and that your visit was most enjoyable. As a family owned hotel we pride ourselves on good customer service, providing a warm and welcoming environment where our guests can relax and unwind. We take on board your comments about the bar prices but feel that in the hotel sector, where there is always a premium on drinks, we are competitively priced. Thank you in anticipation of your recommendations and we look forward to seeing you again soon

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Reviewed May 19, 2013

I stayed here with my girlfriend for 2 nights over May bank holiday weekend. We thoroughly enjoyed our stay and would stay again if we return to York. The room was big and the bed comfortable. Our room was at the front of the hotel so there was a bit of noise from the main road. We did not mind this but others might. We really enjoyed the breakfast and evening meals. Our only criticism is that we were staying on a half board basis and it was not made clear that we only had a £50 allowance on our evening meal, until after the second meal we had. The food is expensive so it is not hard to go above this. We even asked before the first meal and were told that everything was included with just a 'small' supplement on the steaks. If this had not happened i would give the hotel 5 stars as the location was perfect for us. Just a 10 minute pleasant walk to the city centre. The building was old fashioned but unique and well arranged with nice furnishings and loads of character. The staff were friendly and we loved the garden area at the back. It was very tranquil and it felt like we were out in the countryside. We used the swimming pool, Jacuzzi and steam room which was a nice touch. Anyway, great stay and will hopefully return soon!

Stayed: May 2013, traveled as a couple
Thank Matthew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded June 14, 2013

Thank you for coming to see us over what was a beautiful Bank Holiday weekend and delighted to hear you enjoyed your stay and made the most of our Old English gardens, pool, hot tub etc
Your comments over the restaurant allowance and supplements have been noted and also passed across to the restaurant manager for his attention.
The hotel is very old, dating back to the 1830's, but as mentioned is very individual with lots of character and has been owned and run by the same family for the last 47 years, and we aim to provide a personal yet professional service. Looking forward to welcoming you both back in the not so distant future

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Reviewed May 12, 2013

This was our first stay in the Mount Royale. The entrance and reception surprise and set the tone for this relaxed charming hotel, the friendly welcome was genuine and continued through the whole of our stay. The staff actually care about your needs and take pride in good old fashioned service. The room was well furnished and had all the essentials expected. The hotel has interests around every corner. The bar is small and cosy and leads to a charming room with loads of comfortable leather sofas. The gardens offer further delight with a warm inviting hot tub and pool nestled in among the planting. Breakfast was fantastic and served again with by friendly attentive staff. Overall an excellent stay and we will be coming back.

  • Stayed: May 2013, traveled as a couple
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Thank Steven G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded June 3, 2013

Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
Our Old English garden is often a surprise to many and delighted you enjoyed them and the facilities they offer. Looking forward to welcoming you both back.

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Reviewed May 4, 2013

We stayed for two nights and would definitely come back. Very old building but everything is tastefully done. Staff are friendly and professional. Breakfast was excellent and our room was large and well equipped. You also have the bonus of Burrbridges restaurant in the building. We don't usually eat at hotel restaurants but this one is better than you will get In London. Only 10 minute walk to the town wall. We did not use our car for two days. I recommend it to anyone.

Stayed: May 2013
Thank Leon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded June 3, 2013

We are a private independent hotel with a character that is both individual and a little quirky, but our commitment to good service and customer care is our greatest goal and we are therefore very appreciative of your lovely comments and look forward to welcoming you back in the not so distant future.

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Additional Information about Mount Royale Hotel & Spa

Address: 117/119 The Mount, York YO24 1GU, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in York
#8 Romantic Hotel in York
Price Range: $132 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royale Hotel & Spa 3*
Number of rooms: 24
Official Description (provided by the hotel):
A grade two listed William IV building with mature old English garden housing the heated swimming pool (open May to September). Sauna, steam room & hot tub (open all year). ... more   less 
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Also Known As:
Mount Royale York
Hotel Mount Royale York

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