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“Fantastic place for a reunion of friends”

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Mount Royale Hotel & Spa
Ranked #4 of 47 Hotels in York
Certificate of Excellence
Reviewed April 28, 2013

We were warmly welcomed on arrival and bags taken to our spacious room. pre dinner dtinks in a cosy,quirky lounge were served with smiles. the staff were.helpful and friendly. In the restaurant a large table was set for our party in a seperate area. the food was outstanding and served.with courtesy and good humour.
after dinner was as good as it could be with superb service again from restaurant and hotel staff. breakfast was wonderful. dinner etc sat night was just as good.
a room was also set up as a chapel.for us to celebrate mass. nothing was too much trouble. we hope to visit again next year.
a huge thanks to all for a very special stay.

  • Stayed: April 2013
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Thank bordea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded April 29, 2013

We do appreciate your wonderful comments and so pleased your reunion of friends was such a pleasant occasion. As a small independent hotel customer care and satisfaction is very important to all the staff, and we do try and help in anyway we can to make your stay with us as relaxing and enjoyable as possible. All food in the hotel is freshly prepared and has been acknowledged by a breakfast award for many years and a recently gained AA Rosette for the restaurant, both of which we are very proud of.
Your kind comments shall be relayed to all concerned and we very much look forward to welcoming you all back next year, if not before.

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704 - 710 of 964 reviews

Reviewed April 28, 2013

We stayed here for a weekend with a group of 20 friends. The staff were incredibly friendly. Nothing was too much trouble, even when we asked for all the furniture to be moved so we could have the use of an empty room. They agreed with good humour and efficiency. We dined both evenings in the on site restaurant which, although separately run, works closely with the hotel. The food in the dining room was excellent. A very varied choice,but not so much that you could have any doubt that everything was freshly prepared. It is not easy to feed so many who have, between them chosen everything on the menu!
Our room, number 17, was clean and warm with a comfortable bed. What more do you need from a hotel? I would say a good breakfast and it is here that the Mount Royal scores particularly well. There was a wide choice and everything was freshly cooked and produced quickly. I can recommend the porridge and the fresh fruit was excellent.
The hotel is an easy walk to the many attractions York has to offer and although it is not the cheapest around it certainly met all our expectations.

Room Tip: Room 17 is on the ground floor so no stairs to climb
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  • Stayed: April 2013, traveled with friends
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Thank Kathleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded April 29, 2013

Thank you for your lovely comments with regards to your recent stay with us. All the staff in the hotel are very customer focussed and if we can do anything to make your stay as comfortable and enjoyable as possible, and it is within our means, then we shall always aim to do what we can. All the food in the hotel, whether it be breakfast or evening meal, is freshly cooked to individual tastes and requirements and we are very proud of our long standing breakfast awards and recently gained an AA Rosette for the restaurant. Looking forward to welcoming you all back in the not so distant future.

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Reviewed April 9, 2013

An exceptionally friendly family-run hotel. The staff are all dedicated to ensuring that the guests are looked after at the highest standards.A truly 'pet-friendly' hotel - Monty even had his bed vacuumed and his dish washed - for 'breakfast' he was given a sausage and a bonio! My husband and i stayed in room 30 in the garden suite. We could not fault it. The beds were very comfortable and it was nice being able to step straight out of our room into the interesting garden. the swimming pool is not open in April, but we could have enjoyed a sauna or hot tub if wanted. We have had good breakfasts in good hotels but this one 'took the carrot'' Handy having the excellent Burbridges restaurant next door and the bus stop on the doorstep - and the racecourse nearby for dog walks.

Room Tip: The garden rooms are great and very quiet
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  • Stayed: April 2013, traveled as a couple
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Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded April 12, 2013

Being a small independent hotel customer care and satisfaction is very important to us and therefore do appreciate you taking the time to write such wonderful comments. We are all dog lovers at the hotel and so pleased Monty, and of course yourselves, enjoyed your stay with us and can be assured of a sausage and bonio breakfast on future visits (for Monty only !).
We do hope you manage to coincide your next trip with much better weather where you take full advantage of the swimming pool, hot-tub, sauna and steam room

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Reviewed April 8, 2013

For a bit of luxury, book a Garden Suite, especially in summer when you can open the door from the room straight on to the lovely gardens. Staff are friendly and helpful and breakfasts are super with excellent service. We've been staying here every year for around 9 years and the same staff are still there which is usually the sign of a good establishment. The rooms could maybe benefit from a bit of an update, but the accommodation is comfortable and beds wonderful to sink into for a quiet night.

  • Stayed: July 2012, traveled as a couple
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Thank Mowski12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded April 10, 2013

The combination of our unique and characterful building, dedicated staff and loyal customers such as yourselves all help make our jobs far more enjoyable, and feeds us the skills to provide good customer service with a genuine smile. We take on board your constructive comments about general updating, but as I am sure you can appreciate this is an on-going task with a building from the 1830's, we do however keep cracking the maintenance whip!
Thank you for your continued custom and we look forward to welcoming you for visit number 10

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Reviewed April 7, 2013

We stayed for two nights early April, and were allocated room 16 as part of a Luxury Executive Break. We arrived an hour before the stated booking-in time, but the room was ready and we were greeted by very pleasant staff who offered to carry our baggage. The hotel certainly has character and the room had old fashioned furniture complete with four-poster bed. The décor may not be to everyone's liking but we liked the whole character of the hotel.
The room was clean,tidy and very warm, and the bed very comfortable. We actually turned off the heating for several hours including over night, and the room temperature remained very comfortable despite the zero outside temperatures!!
Only negatives about the room were the hairdryer that seemed to have a thermal cut-out that meant it stopped working after a few moments, and the fact that the occupants of the room above us seemed to be nocturnal or liked sleep-walking across the creaky floor most of the night.
We had half-board accommodation and ate both evenings in the adjoining Burridges Restaurant. The food was very good but a little pricey, and the proprietor/senior staff member was very friendly, welcoming and knowledgeable about the food/wine. Some of the other staff seemed inexperienced and there was some confusion when food was delivered to wrong tables etc.
The breakfasts were extremely good...all individually prepared to our liking. The service at breakfast was very good, and the young girl who waited at tables had an excellent manner.
Overall, a good hotel, good service, good food.....but as we left and settled our bill, it would have been nice to have been asked if we had enjoyed our stay....especially as our view was positive. We were, however, bid a safe journey by the lady on the desk.

  • Stayed: April 2013, traveled as a couple
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Thank Steval75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded April 10, 2013

Thank you for your feedback with regards to your recent stay with us and, apart from a few minor hiccups, are delighted to hear you enjoyed your visit. Customer service is very important to all our staff and we aim to make your stay as relaxing and enjoyable as possible, and if offering to carry your luggage can be a contribution to that, than we are more than happy to help. We have taken note about the hairdryer and shall pass your comments onto the maintenance team, but unfortunately cannot control as and when other guests decide to have a wander round their rooms or the creaks of a very old, characterful building. Burbridges Restaurant is run as a separate business to the hotel and therefore can only think that some of the junior staff were still possibly training, but I have passed both your comments about the food and service across to the restaurant manager. We do, however pride ourselves on our freshly prepared breakfasts, and have won a breakfast award for many years. We do hope you did have a safe journey home but also hope that you shall have a safe journey back to see us in the not so distant future.

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Reviewed April 4, 2013

lovely friendly staff, comfy room, (hairdryer wasn't great but this was the only complaint) but the food was the selling point. Seriously one of the best meals I have ever eaten. Outstanding...and lovely restaurant owner too, who took the trouble to sit with us and explain the menu....class

  • Stayed: September 2012, traveled with friends
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Thank hazel w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded April 8, 2013

Many thanks for your lovely comments and so pleased you enjoyed your stay with us, along with your positive dining experience within Burbridges Restaurant, your comments shall be relayed to the owner. We have noted your feedback with regards to the hairdryer and shall endeavour to look into this, but hope to welcome you back in the not so distant furfure, when hopefully it shall be a little warmer, and you can make the most of our pool and garden areas

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Reviewed March 13, 2013

We stayed here on a snowy day in March and had a lovely surprise of being given a free upgrade to a garden suite without even asking. All the staff were very friendly and helpful and the breakfast excellent. We chose to eat our evening meal in town but returned to the lovely cosy bar for a night cap before bed.

  • Stayed: March 2013, traveled as a couple
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Thank Sue57_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded March 14, 2013

Thank you for your kind words and very pleased you enjoyed your stay with us. We try and do what we can to make guests stay as pleasant as possible but unfortunately cannot control the weather, although the gardens do look very pretty in the snow. We hope to welcome you back when it becomes a little warmer, where you can make the most of our pool area and maybe dine in the beautiful Burbridges Restaurant within the hotel.

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Additional Information about Mount Royale Hotel & Spa

Address: 117/119 The Mount, York YO24 1GU, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in York
#8 Romantic Hotel in York
Price Range: $132 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royale Hotel & Spa 3*
Number of rooms: 24
Official Description (provided by the hotel):
A grade two listed William IV building with mature old English garden housing the heated swimming pool (open May to September). Sauna, steam room & hot tub (open all year). ... more   less 
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Also Known As:
Mount Royale York
Hotel Mount Royale York

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