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“lovely place to stay,amazing brekfast,could do with a refurb”

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Mount Royale Hotel & Spa
Ranked #5 of 47 Hotels in York
Certificate of Excellence
Reviewed March 6, 2013

me and my husband stayed here in january for one night,the man on reception was very helpful and friendly even gave us info on where to go for something to eat and drink when we asked he offered us a map too,rooms were nice altho everything is quite old and creaky tho u wuld probably expect that in a building this full of history,the only thing was that we were in the top floor room that was like an attic room and i must say i was a bit freaked out when my tv turned itself on and then off an hour or so later and i also herd a womans voice that sounded like it came from our bathroom,all part of the fun tho i think!the brekfast was amazing they put in real effort to make you happy!

  • Stayed: January 2013
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Thank delle123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded March 8, 2013

Thank you for your kind words and so pleased you enjoyed your stay with us in January.
Customer service is very important to us and therefore very much appreciated when guests take the time to acknowledge this to us. We are, as you mentioned, a very old building that is quite creaky and a bit wobbly in places, but also very individual and full of character. As for the television having a mind of its own, sadly it wasn’t a ‘spiritual lodger’ of the hotel but a faulty stand-by button on the remote control !

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700 - 706 of 953 reviews

Reviewed March 5, 2013

Spectacular staff - great service at every interaction; be it at the check-in desk, bar or breakfast.
We had booked two rooms over a couple of days. The garden suite was good but there were some rough edges ie - the curtain and the carpet seemed old and dated, the water pressure in the shower was very weak, the bath robes and towels seemed used and washed beyond their warranted life. Addressing these small but important points would really lend more energy and freshness to the room.
The other room - a normal suite on the ground floor was a bit more modern and well maintained but the odd location by the flight of stairs made it a bit noisy during the day (esp late mornings during breakfast).

The breakfast, as mentioned in many reviews is awesome - one of the best ever.

The gardens are fine - but definitely could be maintained better. Was expecting them to be a bit bigger though.

To sum up : it's a conveniently located hotel (a short walk from the city centre) run by lovely&friendly people who could do no wrong. With a little bit of effort on the rooms and the overall upkeep this place can be magic.
My reference amongst small town boutique hotels would be the Priory at Bath which in my opinion is a great hotel. My humble tip to the owner of Mount Royale would be to pay a quick visit to the Priory to understand what I mean.

  • Stayed: February 2013, traveled with family
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Thank teddy374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded March 8, 2013

Thank you for your kind comments, particularly about the great service you received as all our staff are very customer focused and always aim to provide welcoming, yet professional service. We also appreciate your constructive comments, as guest feedback is always helpful in order for us to move forward, and your specific points have been noted and shall be acted upon. With regards to the gardens not looking the best, we do have a gardener and horticultural specialist within the hotel team who do maintain the 2 acre garden, but as with all outdoor areas at this time of year, do not look the best and hope you will return to the hotel in the summer months to appreciate the garden in all its glory.

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Reviewed March 4, 2013

What a superb little hotel! I never leave feedback about a place but felt compelled to! The staff were friendly, helpful and personable. I would rate the staff as good as any I have come across In many years of staying in hotels. We used the hot tub, which was great and the owner took the time to come and see us and gave us a complimentary glass of wine. The room was very large and comfortable. The bar was very relaxing and cosy. The highlight of the stay was the breakfast which was made with much love! Award winning breakfasts - comes as no surprise. This was better than most of the breakfasts that I've had at much more expensive hotels. Everybody in the place bent over backwards to make sure we had a relaxing stay. We'll be staying again next time we go to York for a night out.

  • Stayed: March 2013
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Thank 7MBX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded March 6, 2013

There are so many options on accommodation these days, we are delighted you came to stay with us and that your visit was most enjoyable with good food and good service.

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Reviewed March 3, 2013 via mobile

Just returned from a 2 night stay at the mount royale and it was fantastic! Everybody that works there is really friendly and nothing is too much hassle for them. The hotel is very homely and definitely deserves more that 3*. We stayed in room 19 which is an executive double and is by far the largest hotel room I have ever stopped in! Everything was spotlessly clean and couldn't fault it at all! The breakfast was superb so much to choose from, it took us about 10-15 minutes to walk into York so is in a perfect location! Will definitely be returning!

  • Stayed: March 2013
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1  Thank nurseyali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded March 6, 2013

Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.

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Reviewed February 27, 2013

My husband and I have just returned from a relaxing 3 night stay.We were shown to Room 15 which was lovely with a french antique bed and furnishings.The bathroom was a little dated but there was always ample hot water,what else is needed!The whole hotel was incredibly warm which is a bonus when you come in from the dull,grey British weather. Everywhere was spotlessly clean,the staff deserve a pat on the back,they are among the friendliest I have ever encountered as well as being extremely efficient.Breakfast is superb with a wonderful selection of cereals,fruits (dried and fresh) plus many hot dishes.Burbridges Restaurant is brilliant.
The hotel is a 10/15 minute walk into beautiful York.
We will definitely being returning hopefully in warmer weather so we can enjoy the outside space which is amazing.Thanks to all of you,Debbie and Dave Green

Room Tip: Room 15 is beautiful and spacious,it overlooks the front of the hotel.There is a little traffic nois...
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  • Stayed: February 2013, traveled as a couple
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Thank DDDMEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded February 28, 2013

As a smaller hotel we aim to provide a more personal, relaxed but still professional service where guests can make the most of their stay and feel happy and content on check-out.

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Reviewed February 18, 2013

I stayed at the Mount Royale the weekend - I'd booked it as a surprise for my boyfriend's 30th birthday, so was filled with nerves when turing up!

The staff couldn't have been more friendly or helpful. Prior to arrival I emailed with a few questions and was given detailed and friendly help about directions and breakfast! When we arrived the room was very large, and we got the four poster bed we'd requested. The bathroom was also great – very big and a rainfall shower. There are also lots of nice communal areas to the hotel – the bar is very cosy and the garden and outside areas I can imagine are lovely in the sumer.

The room and hotel in general are a little tired, but full of quirky antiques and is completely clean and great for a weekend away. It's also really accessible – around a 15minute walk into the centre of York, and only 15min walk from the station too. Taxis are really cheap too – about £5 to the Minster, and when the taxi company made a mistake with our booking and turned up early, the hotel rebooked it for us with no trouble at all. couldn't leave a review without mentioing the breakfast either – one of the best I have ever had in a hotel. Anything you could imagine and all served with ease and a smile!

  • Stayed: February 2013, traveled as a couple
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2  Thank Rose H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded February 21, 2013

Thank you for your positive feedback, we do try our best to provide a good service and is always nice to hear that our hard work is appreciated, and we hope to welcome you back in the not so distant future.

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Reviewed February 17, 2013 via mobile

Lovely friendly staff! Made to feel very welcome from the minute we stepped through the door! We had a garden room which was superb! Lovely warm and spotless! Breakfast was delicious and cooked to perfection. Only downside the bed was so comfortable we didnt want to get up ;) x cant wait to go back! Julie & Jeff xx

  • Stayed: February 2013
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Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this reviewResponded February 18, 2013

Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Royale Hotel & Spa

Address: 117/119 The Mount, York YO24 1GU, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in York
#8 Romantic Hotel in York
Price Range: $114 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royale Hotel & Spa 3*
Number of rooms: 24
Official Description (provided by the hotel):
A grade two listed William IV building with mature old English garden housing the heated swimming pool (open May to September). Sauna, steam room & hot tub (open all year). ... more   less 
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Also Known As:
Mount Royale York
Hotel Mount Royale York

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