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“Fantastic gem of a hotel” 5 of 5 bubbles
Review of Mount Royale Hotel & Spa

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Mount Royale Hotel & Spa
Ranked #5 of 46 Hotels in York
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fantastic gem of a hotel”
5 of 5 bubbles Reviewed February 4, 2013

They win award after award for their breakfasts. There's a reason for that. Fantastic. Nice room, lovely residents bar. 15 minutes walk into York and everything that has to offer. Will definately stay there again.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JESummers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, February 9, 2013
There are so many options on accommodation these days, we are delighted you came to stay with us and that your visit was most enjoyable with good food and good service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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824 reviews from our community

Traveler rating
    564
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    12
    8
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (182)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Maldon, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed February 3, 2013

We had a lovely stay. Booked a garden suite - which was huge. Complete opposite to a modern, impersonal hotel. Staff exceptionally helpful. Breakfast stunning. Would definitely come back. Had our dog with us and made to feel very welcome.

Room Tip: Worth paying for a garden suite.
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank marshall411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, February 9, 2013
Many thanks for your wonderful comments and so pleased you enjoyed your stay with us.
As a small independent hotel customer service and satisfaction is very high on our list of priorities and therefore positive and constructive feedback is always appreciated.
We look forward to welcoming you both back to the Mount Royale Hotel in the not so distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

We stayed at the Mount Royale Hotel in November of 2012. What a find! The staff are most helpful. The breakfasts are the best we've every had!! So yummy and everything is very fresh. A nice walk to the city center or other locations in York. Our room was very large with a nice view into the garden, high ceilings and decor that fits the hotel. Very comfortable. Highly recommend.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank onetravel7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, February 9, 2013
Thank you for your positive feedback, we do try our best to provide a good service and is always nice to hear that our hard work is appreciated, and we hope to welcome you back in the not so distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffordshire, United Kingdom
Level Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed January 18, 2013

I stayed at here on business. A great family run hotel with breakfast to die for. You absolutely have to try the eggs benedict.

The room was very spacious with character, in fact the whole hotel oozes character.

Great staff

Room Tip: You absolutely have to try the eggs benedict.
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  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DGandS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, January 24, 2013
We are delighted to hear you enjoyed your recent stay with us, your comments shall be relayed to all concerned and are very much appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 15, 2013

The mount royale is a very nice hotel let down only in our case by the bath and shower-V. Poor bath worn/chipped/tatty and shower had a mind of its own!!
One other point we always leave our TV on for security! When we got back someone had been in and turned it off!! And a couple of things had been moved!! We asked another guest and they said that yes it had happened to other people! Not good at all!!

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Thehotelsleuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, January 18, 2013
Thank you for your kind and constructive comments
With regards to the Television we asked hotel maintenance to look into this matter to find that flat screen Sharp TV’s have a power saving mode that will turn itself off.
As to the moving of your personal belonging's
Sometimes house keeping move items so cleaning can be performed .
We note your comment on the bathroom and are in process of rectifying this .
We look forward to welcoming you back to the Mount Royale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed January 8, 2013

Oh yes we will definitely be back to this gem! The rooms were spacious with high ceilings, delightful interiors in keeping with the age of the hotel and the usual amenities including coffee, tea and a kettle. The staff were extremely friendly, knowledgeable and went out of their way to help in every way and find the right rooms as we were travelling with kids. Breakfast was extensive, delicious, cooked to order and cheerful though the hollandaise on the eggs benedict needs work. Complimentary parking and newspapers were available and all within walking distance of central York. A real find and we’ll be back.

Room Tip: we loved our ground floor rooms - spacious with high ceilings and comfy bed.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jac p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, January 10, 2013
As a smaller hotel we aim to provide a more personal, relaxed but still professional service where guests can make the most of their stay and feel happy and content on check-out.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 8, 2013

Stayed with friends for one night over the Christmas holidays, even better than last time.
I am always a little wary of booking the same hotel twice in case it doesn't live up to the first time, I shouldn't have worried.
The breakfast was the best I have ever had, rooms full of character and helpful friendly staff.
One word of caution, drinks cost a fortune in the bar.

  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hazel185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuartoxtoby, Owner at Mount Royale Hotel & Spa, responded to this review, January 10, 2013
There are so many options on accommodation these days, we are delighted you came to stay with us and that your visit was most enjoyable with good food and good service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Royale Hotel & Spa

Property: Mount Royale Hotel & Spa
Address: 117/119 The Mount, York YO24 1GU, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in York
#8 Romantic Hotel in York
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royale Hotel & Spa 3*
Number of rooms: 24
Official Description (provided by the hotel):
A grade two listed William IV building with mature old English garden housing the heated swimming pool (open May to September). Sauna, steam room & hot tub (open all year). ... more   less 
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Also Known As:
Mount Royale York
Hotel Mount Royale York

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