My partner and I had a room booked for a Saturday evening, on the morning of the booking our plans changed beyond our control and we needed a family room for 4. I phoned the hotel and explained the situation, they could not have been more accommodating, even though they were fully booked they made some adjustments and made our room a family one without any hesitation. I am 100% sure that if it was a chain of hotels and not a family run one they would not have done this.
We had a great visit to York as always and as somebody who used to live here I can recommend this hotel. It is in easy walking distance to the town and on the doorstep of the racecourse.
I have read a few reviews that people have left complaining about this hotel, for the money you can't do any better so close to one of the most popular towns in the country. It's clean, tidy and the staff are friendly. We will definitely stay here again.
Thank you again for been so accommodating.
- Official Description (provided by the hotel):
- A friendly family owned and run hotel, established in 1980. A 2 star rated hotel, giving a standard of service and cleanliness that any 4 star hotel would be proud of. ... more less
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- Also Known As:
- Wheatlands Hotel York
- Wheatlands Lodge Hotel York