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“Recent visit to the Cavalier”
Review of The Cavalier

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The Cavalier
Ranked #84 of 195 York B&B and Inns
Reviewed July 25, 2013

My wife and I stayed for four nights in June 2013 and having visited the Cavalier three times previously were a bit disappointed with our stay. The room we were given (room 3) is not suitable for two and the bed was cheap and uncomfortable and the mattress was far too small for the bed.
Not really enough space to swing a cat , if thats your inclination.
Very cheap wardrobe and ensuite was not very good.

Towels were not changed every day , despite adhering to instructions to leave used towels in the shower after use.

Breakfast was not up to the usual standard.

Disappointed that the ground floor lounge is now used as the breakfast room and this takes away from the charm of the guest house.

The floor boards in the building badly need attending to as the noise stopped me from sleeping (I usually have no difficulty in getting to sleep)

Its a great location for easy access to the Minster area , however badly needs upgrading in several departments.

The manager kindly carried our bags to our room , however it would need a lot more than that for us to return to the Cavalier.

Terry and Helen (Glasgow)

  • Stayed: April 2013, traveled as a couple
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4  Thank Terry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie D, Manager at The Cavalier, responded to this reviewResponded July 31, 2013

Dear Terry

We are disappointed to see that you did not enjoy your stay with us. We are also dismayed that despite being here for 4 days you felt you could not approach us to discuss your unhappiness with the room and our service.

Guy and I work very hard to ensure our guests are comfortable and ensure that all towels are changed if they have been left in the shower. Occasionally there may be an oversight however I do not think this would be done for 4 days.

We take pride in the breakfast we serve and cater for everyone’s needs and have not had any complaints about our breakfast so far. If there was anything you were not satisfied with we would have appreciated your feedback there and then so that we could have given you an alternative option.

The lounge has not been a lounge for over a year now and as the building is an old building there is very little that can be done about the creaking floor boards.

I see that you previously stayed with us as recently as April and wonder if you had the same concerns a mere 2 months ago?

Regards
Natalie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 - 114 of 196 reviews

Reviewed July 18, 2013

We stayed here as a family recently. Natalie and Guy are doing a great job providing for guests in even the smallest ways. I fell I'll while in York and Guy even offered to get something from the supermarket for me while recovering. We were supplied with fans during the unprecedented heat, our bags were carried to the very top floor - a long way up!

Our ensuite was fine for our needs and also had a bath for families with children if needed. The decor was a bit dated but everything was clean and ample toiletries supplied. All the communal bathrooms available on landings were meticulously clean and availability was good.

A selection of cereals, juices, yoghurt and toasts was ample for breakfast but with the option of a full cooked breakfast as well!

The location is excellent being very close to the city walls, suoermarkets, bus stops etc but without the noise of the nightclub area on the other side of town.

Overall an excellent stay at a home from home with genuinely caring and kind hosts. Highly recommended.

Stayed: July 2013, traveled with family
Thank ohsevenphive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie D, Manager at The Cavalier, responded to this reviewResponded July 29, 2013

Dear Jane

Thank you for your lovely comments. It was lovely to meet you and the family. We hope that you are now fully recovered and enjoyed the rest of your holiday. We look forward to seeing you again - perhaps when it is a bit cooler for you!

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Reviewed July 8, 2013

Stayed here recently for a night with my partner. The B&B is in a fantastic location, very short walk to city center but not plagued with late night noise as you would expect from a city with a vibrant night life, as some of the bigger hotels in town are.
The room we stayed in was spotless and homely and had everything we needed in regards to tea, coffee, toiletries etc. The bed was extremely comfortable and had the best nights sleep in ages! The breakfast was fantastic, everything you could hope for. Natalie and Guy we extremely warm, welcoming and happy to help in any way. They were very lovely hosts and we would recommend this place to all our friends and family. Won't be looking anywhere else next time we stay in York.

  • Stayed: July 2013, traveled as a couple
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Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2013

Very average B&B glad I only stayed one night very basic room minimal toiletries supplied in bathroom and not much going for it the best thing was it’s proximity to city centre which is only a short walk away the staff where nice but not a place I would stay at again

Lynne M

  • Stayed: July 2013, traveled as a couple
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Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

We booked this B&B last minute for one night. The owners and staff were helpful and explained where to go in york. The parking was a garage but would be a sqeeze if u had a 4*4. overall a nice cosy oldy worldy place on a budget. ALso i left a dress there when i rang they said no probem and sent within a couple of days in the post. york is beautiful and worth a visit. me and my partner are in our late twentys and there is something for everyone.

  • Stayed: July 2012
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Thank gemma l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2013

Arrived on Friday 31st May as a family of 5, little disappointed at first with the parking situation but soon moved on after successfully parking up opposite the hotel in a very tight space with help from my partner and the proprietor. Guy (the proprietor) then, very kindly helped us with our numerous bags to the top floor of the hotel to our family room, we always knew that it wouldn't be the biggest room as we had been told on booking that the room had two double beds and one single which was perfect for our needs with 3 children.

The hotel is in a fabulous location literally 5-10 minutes walk into the city centre, yes there is road noise but its a city centre hotel! This was NEVER a problem for us.

The room was clean, tidy and had all that we needed for our two night stay, the shower took a bit of getting used to as the temp is controlled off the taps, but hey that's half the fun of staying somewhere new!

The breakfast was really good and the proprietors were extremely accommodating as we were slightly late for breakfast on Sunday morning, they never pressured us to hurry or even to check out by exactly 10.30 which was excellent.

The hotel had just changed hands when we arrived to Guy and Natalie, I have to say, they did a fantastic job and we felt very welcome in a nice atmosphere.

Would we return on our next visit? 100% yes!!

Stayed: June 2013, traveled with family
1  Thank Theonlywelshdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

This guest house is very well positioned for a stay in York.
we parked our car opposite with a permit issued by the guest house and didn't use it again.
A short walk through Monk Bar and you are in the city, 10 minutes max
The couple running the guest house were very nice and helpful offering to carry our bags and giving advice on things to see in the city.
Our room a double at the back was rather small very clean but really in need of updating.
The only negative was the creaking of floor boards coming from the family rooms above I know this is a very old building but we were not prepared for the noise
.Having said that I'm sure whoever stayed below us had the same problem.
Still I would recommend this guest house for its good location and the friendly people running it. Just be for warned and take some earplugs or stay in a family room with no one above you.

Room Tip: Family rooms should be great being on the top floor but no lifts
See more room tips
  • Stayed: May 2013, traveled with friends
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Thank petergate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Cavalier

Address: 39 Monkgate, York YO31 7PB, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Free Parking
Hotel Style:
Ranked #84 of 195 B&Bs / Inns in York
Price Range: $89 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cavalier 3*
Number of rooms: 10
Official Description (provided by the hotel):
The Cavalier Hotel in York is a Grade 2 Listed town house dating back to 1794. We offer bed and breakfast guest house accommodation set close to the City Walls, in the heart of York, it provides a superb central location for exploring the city - Minster, Museums and Jorvik centre which are all on the doorstep. ... more   less 
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Also Known As:
The Cavalier Hotel York

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