Ordered food and sat down. Thirty mins later food arrived for two of the party. They had finished before next lot came. I had ordered burger with chunky chips - mine came with french fries!! Rest of the party - bar two didnt get served until an hour later!!! Several customers who came in after us got served before us. Think kitchen got confused and sent another scampi and burger out for us but had to take them back as they weren't ours. Two of our party got a little disgruntled and asked to see the manager as it had taken an hour just for a plate of chips. When he arrived my friend said that she wanted a refund as it was unreasonable to wait that length of time for chips. He replied "you are not getting a refund, you were told there would be a wait" What a load of claptrap - Never again will we eat in this sorry pub and manager a lesson in customer relations is seriously needed.
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