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“I would not return” 1 of 5 bubbles
Review of Ibis York Centre

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Ibis York Centre
Ranked #37 of 46 Hotels in York
Bristol, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“I would not return”
1 of 5 bubbles Reviewed October 17, 2013

The car parking and public areas looked fine when we checked in, but the rooms were very disappointing. I had stains on the sheets and mould in the shower. Recognising it is a budget hotel, not as good as Travelodge or Premier Inn.

Stayed October 2013, traveled on business
Helpful?
2 Thank Depac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, October 28, 2013
Thank you for your comments.

I will pass these comments to my housekeeping department who will carry out a full investigation.

I hope you will choose to saty with us in the future to see improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,802 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (242)
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Wellington, New Zealand
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed October 14, 2013

I stayed here in July 2013. We chose this hotel as it was much cheaper than staying in accomodations within the city walls.

The location of the hotel is not too bad. It's about a 10 minute walk to the city walls and another 10 minutes to the center of the city or York Minster etc..

The room is pretty basic with aa roomy bathroom, clean and fairly quiet. Unfortunately there is no air conditioning which would have been nice as we were travelling at a time when there was a heatwave. Luckily, we managed to open a large window wide to get some ventilation. There was a fan in the room but it really only blew the hot air around the room.

There is a small carpark located behind the building and parking is free. It's basically first in first served, We managed to get a park the 2 days we were there but the parks fill up fast.

Staff were friendly and helpful.

We had breakfast while we were there and it was very basic not much variety and the price was what you'd expect from a hotel.

Good location, and reasonable price, would consider staying here again in York.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KiwiTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, October 15, 2013
Thank you for your review.

I am pleased to hear that on the whole you enjoyed your time with us. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Yorkshire
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 11, 2013

I stayed midweek for one night with a friend in a twin room which we booked months in advance. Slightly concerned with the hotel been a 2* however at the price of 38.70 for both of us and having looked at the photos/read reviews we decided to chance it.

The limited free car parking to the rear was good and appeared safe. However we did some research prior to going to look for car parks around the area and several were close and around £7 for 24 hours. It was only by luck that we got a space. I imagine on a weekend it would be difficult.

The staff were friendly and explained everything to us I.e what time the door was locked at and offered us a deal on breakfast which we had not prebooked. We didn't have breakfast during our stay.The door was locked at 2300 hours but you are able to swipe your self back in. The room was clean, basic, quiet. The bed was extremely comfy. We had no problems during our short stay. The hotel is situated about a 15 minute walk from the centre of York.

We would go again and certainly recommend it to others.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, October 12, 2013
Thank you for your kind review.

I am please to see that you have enjoyed your recent stay with us and that you would recommend it to others.

Please be advised for any future bookings that we guarentee our best rates on our ibis website.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 7, 2013

This hotel is very well located, about a 5 minute walk to Micklegate which you pass through into the walled city. On arrival the staff were very friendly, helpful and efficient. The corridors leading to our rooms could do with a revamp which made us nervous about how our rooms would look. But they were spotless, beds were very comfy, shower was clean and powerful with lots of thick towels. We had more than enough coffee/tea making facilities with biscuits to nibble on. Space is probably at a minimum but the double bed in my room was more kingsize than double. Friends who had been given a double instead of a twin room asked to be changed which the staff were only too willing to do. All in all a good choice for the cost.

Room Tip: We had rooms on the first floor to the front of the hotel and third floor to the back of the hotel...
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  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, October 9, 2013
Thank you for your positive feedback.

I am happy to see that you have enjoyed your stay with us, I hope that you will choose to stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 2, 2013

Me & my partner stayed for one night and I can't say a bad word about it. Room was spacious and clean. Bed was comfy & surrounding area was quiet. Hotel has a good location just outside the city wall so you are close enough but not too close to the noise. Before booking the website stated there was only limited parking so we found alternate parking for a small fee about 5 minute walk away from the hotel, people who are complaining about parking need to do their research properly. Staff were friendly & helpful. I would stay again, cheap price too.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sweetheart72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
-Helen-Eades-, Guest Relations Manager at Ibis York Centre, responded to this review, October 7, 2013
Thank you for your positve feedback.

I am pleased to see that you checked on our website before travelling and knew that you may have to find alternative parking when you arrived, so were not dissapointed before check in.

I hope that we can be part of any future plans when visiting the city. Please feel free to contact the hotel directly for our best available rate.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis York Centre

Property: Ibis York Centre
Address: 77 The Mount, York YO24 1BN, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #37 of 46 Hotels in York
Price Range (Based on Average Rates): $
Hotel Class:2 star — Ibis York Centre 2*
Number of rooms: 91
Official Description (provided by the hotel):
Ibis York Centre hotel is a budget hotel, located at the gates of the city walls, within a short walking distance from the Train Station and the main city centre. The National Railway museum and York's Racecourses are within a short driving distance. The en-suite accommodation comes with internet access and with satellite TV. Facilities include Café and bar offering hot and cold snacks 24 hours a day, WIFI, and two modern meeting rooms. Parking £7 per 24 hours. ... more   less 
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Also Known As:
Ibis York Centre Hotel York
Accor York Centre
Ibis Hotel York
Hotel Ibis York

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