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Traveler rating
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106
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53
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All reviews warm cookies car park king room monk bar large tv birthday card hotel is perfect buffet style city centre nice bathroom per day shower head reception area lovely touch would stay again few minutes walk full english
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12 - 17 of 550 reviews
Reviewed 3 weeks ago via mobile

We spent only one night at the hotel but I’m really impressed with the service received.
Our room was upgraded for free, we have been allowed to park the car at the waiting bay - overnight and the following day. The staff was very friendly. Breakfast substantial.
The hotel is situated very close to the vibrant city centre but still away enough to enjoy peaceful night sleep.
Would definitely stay there again.

Date of stay: September 2019
Trip type: Traveled with family
Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinBradnam, General Manager at DoubleTree by Hilton York, responded to this reviewResponded 5 days ago

Dear Judy M,

Thank you for taking the time to post on TripAdvisor and for categorising your stay as 5 stars.

I was glad to read you enjoyed your stay, and would like to return.

Many thanks, and kind regards,

Martin Bradnam
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Currently staying at the double tree in York. Whilst we only have a small gripe with the service requesting extra pillows still waitng days later. Just had a rather dissapointing afternoon tea not what was advertised on Groupon. Staff inattentive and loud.ruined an otherwise pleasent day.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

144 pound per night, not including breakfast or parking ... I was expecting a bit more.

Cons
--The nonchalant attitude of the staff was not appreciated.
-- I could clearly hear people above me moving around the room making impossible to sleep.
-- Room service trays wee left in the corridor half the day
-- pillows were flat are uncomfortable
-- very loud dinning area no thought given to acoustics.

pros
-- close to attractions

pet peeve,
when i told hotel front of house staff that my room was loud i was given i reply that it was a" heritage building" and that it wasn't the hotels fault... take that how you will.

so from one guest to another please make a better decision that we did.

Room tip: ask for a room on the top floor unless you want to listen to people above you move around all night
Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
3  Thank Sarah12345610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I stayed over for a week while attending classes at York St Johns University (which is a mere 5 minutes walk away) and I really enjoyed my stay. The rooms and all facilities were spotless and the service always on-point. The restaurant and bar have a great selection of food and drinks and the staff are friendly and very helpful. As a visitor, I often had questions and the staff were always willing to assist. I found the pricing reasonable for the quality of my stay, especially for the large room that i had.

Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank PraveenDwarika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Wonderful hotel! Very convenient to walk to town to see market, cathedral or shopping. restaurant food was better than expected! Clean rooms and great atmosphere. Front desk very friendly and efficient.

Date of stay: September 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Pharmmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartinBradnam, General Manager at DoubleTree by Hilton York, responded to this reviewResponded 4 weeks ago

Dear Pharmmama,

Thank you for 5 star review following your stay at the Doubletree by Hilton, York.

Really appreciate your feedback, and was glad to see you experienced clean rooms, great atmosphere and location.

We hope to welcome you back to the hotel soon.

Kind regards

Martin Bradnam
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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