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Reviews (3,158)
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All reviewsclifford's towertwo double bedscar parkexcellent locationcastle museumcentral locationreception staffbreakfast was excellentstayed for one nightshort breakvaletshamblespubsminster
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Reviewed September 29, 2017

Hilton is invariably reliable for standard of room comfort and cleanliness and we are pleased to report York is no exception.
Sometimes Hilton staff can be off hand but York staff do not fall into this category - they are helpful and efficient.
Bar staff were cheerful.
Valet parking efficient
I can't comment on the food as we went out to explore city and eat.
Great location as Jorvik museum just round the corner with all other city attractions within a 15 - 20 min stroll, Shambles market less than 10 mins unless you are a very, very slow walker.

Room Tip: Views vary, ones at front look onto the Clifford Tower while side view can see one of the many Church towers.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank AkM980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYork, General Manager at Hilton York, responded to this reviewResponded October 3, 2017

Dear AkM980,

Many thanks for writing a review on Hilton York.

Pleased to read you had a good stay and found my team most helpful and efficient, especially the bar team. I have shared your kind comments with my team as I am extremely proud of them all. Also pleased you enjoyed the valet parking service too.

I hope we have the opportunity to welcome you back in the not too distant future.

Kind regards,

Martin Bradnam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2017

We enjoyed our stay in York and this Hilton is in a terrific location making every site in the city easily accessible and quite walkable. Every staff member was friendly and cheerful and eager to help out in any way possible. Our room was extremely comfortable with all expected amenities and a wonderful, comfortable bed. Our only issue was a problem with the water pressure in our bathroom. The sink faucet was adequate but the shower was anemic. When we discussed the problem with the front desk, two maintenance workers arrived at our room instantaneously but were unable to resolve the problem over the two days we were there. To their credit, one of the workers left us a note with a detailed explanation of the several technical issues involved (one of which was that our room was on the top floor at the very end of the plumbing line). I trust the problem has now been fixed.

Our only meals here were two breakfasts in the beautiful, large front restaurant. High, wide windows filled this room with morning sunlight and the offerings at the buffet matched the optimism provided by the glorious weather. This is the first, and probably only time, that you will see Scotch whisky offered as a condiment for your porridge!

Room Tip: Request a room with a view of Clifford's Tower
  • Stayed: September 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Amzgreen986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYork, General Manager at Hilton York, responded to this reviewResponded October 4, 2017

Dear Amzgreen986,

Thank you for reviewing us on Trip Advisor and for choosing the Hilton York.

Happy to see that you had such an enjoyable stay and experienced our hotel amenities and services. It is our goal with each guest to provide a memorable experience and the desire to return to property.

Pleased to note that my maintenance team acknowledged the issue, we are in the process of getting this issue resolved for all our guests. Delighted you found our location great and our lovely Tower’s restaurant.

We look forward to welcoming you back soon.

Kind regards,

Martin Bradnam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2017

Room immaculate, with view of Clifford Tower, Hotel staff very pleasant and knowlegable, even had taxi waiting to return us to Railway Station, Hotel is perfectly located for all amenities and attractions,excellent choice for anyone with walking difficulties.

Room Tip: Choose a room with view of Clifford Tower.
  • Stayed: September 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYork, General Manager at Hilton York, responded to this reviewResponded October 4, 2017

Dear James P,

Many thanks for your five star review.

Delighted to read you had a ‘first class’ stay and found the room and location great and my team most pleasant. I have shared your kind comments with all my team as they work extremely hard delivering high levels of customer service.

We look forward to welcoming you back soon.

Kind regards,

Martin Bradnam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2017

Friendly, Good Atmosphere in Bar, Room was great and it was quiet. Lifts were quick. Breakfast excellent. Reception really helpful, booking cabs and making sure they were there to pick you up as well. Able to use gym very small but adequate for what I wanted.

Room Tip: I think a higher floor is best lifts are great so no waitng time involved.
  • Stayed: September 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank brown382015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYork, General Manager at Hilton York, responded to this reviewResponded October 4, 2017

Dear brown382015,

Thank you for your five star review.

Providing positive and memorable experiences for our guests is the reason for our success along with our excellent location. Our hotel staff will greatly appreciate your wonderful feedback as they continue to proudly uphold our Hilton Values.

We look forward to welcoming you back very soon.

Kind regards,

Martin Bradnam
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2017 via mobile

We were on the way to Scotland and stopped over in York overnight. The hotel was on the opposite side of the castle remains. From afar, we saw that the remains of the castle seemed to be leaning so didn't want to get near. The hotel was in a good location and was close to the old township, the Viking Centre and the market. The room was spacious, clean and cosy. We did enjoy the stay.

Stayed: August 2017, traveled as a couple
Thank Victor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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