We booked The Hilton due to it's location it did look amazing but nearly everything else was really poor on the room side. The rooms are very dated and needs a refresh they have seemed to done all the lobby and restaurant area but completely forgotten about the upstairs.
For some people these won't seem a issue but when you are paying £144 p/n without parking which was £19 p/n extra i expect a certain level of quality and by gosh The Hilton was very poor indeed.
No air-con in the room it was like a sauna i just can't get my head around why you wouldn't have air-con in rooms.
The heating or the pipes what ever it was started to bang at 6am every morning it just wasn't us that it woke up it was other guests as well.
The shower wasn't even worth putting on, listen the shower as one job to get you wet and it couldn't even do this and the cleanliness of the room was just not good enough.
We did tell the hotel staff all about the issues so they are aware of them. When you visit a Double Tree which is the budget hotel to The Hilton they are amazing and so different from this Hilton in York.
The location is amazing and the breakfast had a good variety but thats where it stops.More
- Free Wifi