I booked this hotel without checking trip advisor first. I thought booking a hotel under the "Hilton" name would be enough to ensure a quality stay but I was way off the mark. I wish I'd checked trip advisor first as I can now see from he reviews that it's far from ideal.
I had booked a "double double room" (for one night) meaning that there were 2 double beds in the room.....ample for me, my husband and my 5 and 3 year old kids. The cost was 270 pounds for the room and a further 17 pounds for parking. When we arrived at the hotel the concierge took our car keys in order to park the car and told us that our car would be parked in the Novotel car park......a short 5-10 walk away. Straight away I expressed my displeasure with this......not only because I was paying £17 for what I thought was secure underground parking but also because there were many items in the car for the kids which we thought we would have easy access to. I was told that there were only xx amount of spaces in the Hilton car park and that it was full.
Checked in and went straight to our room. It was fine but the adjectives stop there. It was small.....although you do have to expect that from city/town centre hotels and the size of the room really didn't bother me at all. However in general I seen no difference whatsoever between the room I was looking at and a premier inn room (apart from the cost obviously). We hunted for the air conditioning (we happened to be staying on one of the hottest days of the year) but only discovered a radiator under the window. I was convinced I must have missed something as I fully expected the temperature to be controlled by some sort of air con unit whether hot or cold......so I went back to reception to ask about it. I was told that only the "deluxe" rooms have air con. I explained that I thought paying £270 for a night stay was a deluxe price and therefore didn't think I was being unreasonable expecting a higher standard. The receptionist was polite but blunt in telling me that "for the number of hot days in the year the hotel is not required to have air con in every room". There was a standard fan in the room and I must admit when I requested another they did oblige. The electrical wiring on one of the lamps was dubious to say the least. Exposed wires and insulting tape isn't what I'd call family friendly and my husband and I were unwilling to let our children venture to that side of the room. Adding to that, the toiletries in the bathroom were all half empty apart from the conditioner which was full. We were also shocked at having to pay a further £15 for WiFi (so we didn't) and would also like to point out that this service is complimentary at some of the budget stream hotels and inns. Again though - I really wouldn't have minded paying it if it was a reasonable price.
Breakfast - the staff were lovely. The food was average. Again the only adjective I can muster for it is "fine".....certainly nothing to write home about.
All in all a very disappointing stay. Hilton York - I think you have a brass neck charging the prices that you do and offering very poor quality in return. I have always thought of Marriott being your biggest rival but I have to say they are in a different league (and win hands down) compared to my recent stay with you. I will think twice before staying in any Hilton again and will DEFINITELY be checking trip advisor before I book.
- Official Description (provided by the hotel):
- The Hilton York hotel is the 4-star hotel within the city walls and located in the heart of York. Only 10 minutes walk from York Minster, the railway station and other York attractions. Do business in one of 8 meeting rooms and savour European or Tex-Mex food in the 3 bars and restaurants. ... more less
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- Also Known As:
- Hilton York Hotel York
- Hilton International York
- Hilton Hotel York
- York Hilton International