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“not as good as it should be.”

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Park Inn by Radisson York
Ranked #29 of 47 Hotels in York
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
138 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“not as good as it should be.”
Reviewed March 10, 2013

Radisson? This aint no Radisson. Park Inn is obviously Radisson's low cost operation.
Room was £99 which actually beats the nearby travelodge. There was no particular wow factor, but why should there be at this price?
There was a small amount of building work going on in the hotel, nothing serious.
My main grumble was the lack of WiFI, it wasn't free and I couldn't connect anyway. In this day and age it should be freely available.
If you are taking a car, there is a small underground car park, (£12)- if you have a big car forget it, it's cramped and was full when I went, although there was no sign to say so. The NCP nearby is £17-00 a night, and do bear in mind you can't park on the street outside.
We were given a room overlooking the street, which was fine until morning when workmen started drilling in the road outside. We had the windows open because the room was quite stuffy and hot.
The room itself was small, and most of the space was gobbled up by the enormous bed.
You do get an iron,hairdryer,safe and a bible- things you don't get at travelodge.
There was no bath, just a shower which wasn't terribly powerful.
One of the teacups was a bit dirty, but otherwise the place was spotless.
Breakfast was all you can eat and included in the rate. Cereals, cold meat, yoghurts etc and also hot breakfasts, bacon,sausage, eggs- which didn't look so appetising.
So in short, not a bad place to stay- just modify your expectations, but if you were to ask, I'd probably not choose Park Inn unless I had no choice.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mr Steve-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, March 16, 2013
Thank you for your review. I am very pleased to read that you found the hotel to be extremely clean, which is so very important. The works you saw were in fact the last phase of an extensive refurbishment project we have recently undertaken, finalising in a fabulous new image for the bar overlooking the river. I do apologise for the noise from the street; this is not the norm but unfortunately the Council were carrying out repairs and the hours worked were determined by that body.

May I take this opportunity to clarify that WifFi is free in the hotel, although there is a small charge if you wish to stream movies etc.

We do feel , unlike other city centre hotels, extremely lucky to have over 60 car parking spaces at the hotel, but these are very much in demand and we operate a first come, first served policy.

I hope to welcome you back soon.

Kind regards
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Boston, United Kingdom
Level 6 Contributor
182 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed March 9, 2013

Room very small for what paid. Staff rude. Did not enjoy. We have stayed in many different York hotels over the years and this was the worse. At £150 for the night we shall be returning to the much better and cheaper premier inn just down the road- staff couldn't do enough to help us there!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonDons369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, March 16, 2013
I am very surprised to read your review regarding your stay lasts year; this is at variance to other comments made about the hotel and the team. If you wish to discuss this further please contact me directly sally.hughes@rezidorparkinn.com.

Kind regards
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england
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 7, 2013

Our stay at this hotel began well. Lovely room overlooking the river. It was a little noisy at night but the hotel can't be blamed for that. We stayed 1 night during the viking festival, so the hotel was very busy. But that is no excuse for an absolutly awful breakfast service. First we waited in the que for 20 mins. There was only 2 members of staff in attendance. There must have been at least 15 tables free, but there were no staff to clear the tables. We were finally settled to a filthy table. I asked the attendant to wipe the table, which resulted in spreading ketchup and egg accross the table making an even worse mess. The whole situation could have been avoided if the hotel provided just 1 extra staff. Not what you expect in Mc Donalds let alone a mid price hotel. It is a shame this has happened as otherwise I would have rated this hotel 4*

Room Tip: Ask for a river view
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank artemisdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, March 16, 2013
Please accept my apologies for the poor service you received at breakfast during your recent stay. This is definitely not our normal level of service and whilst not an excuse, I would like to explain that the problems occurred due to a high level of staff sickness that day.

Warm regards
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Warrington, United Kingdom
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 5, 2013

Good clean hotel, lovely staff and great location for sight seeing around York. The hotel does not have alot of parking so we were advised to park in the NCP carpark a few minutes walk away, which was secure and quite reasonable for 24 hours. Would stay here again when we visit York.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Williams654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrsmanager1
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 5, 2013

over priced food, clean room but bit spartan, very good location,bad parking. Booked through groupon which was much cheaper, every one in the queue had a different price for their room for the night. Very big bed decent bathrrom. Lifts a bit confusing and a trek to the dining room

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsmanager1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford
Level 5 Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 5, 2013

I stayed here with a family member in a twin room just before Christmas. At that time there was a lot of building work going on. We had to queue for a long time to check in even though there were a lot of staff just stood around, so first impressions were not good. The room itself was great. Clean, well laid out and with a lovely view of the river and Minster. The location was excellent. We ate breakfast in the hotel both mornings and found the choice and quality to be good value. Service at breakfast was also good. The experience was spoilt once again by an unnecessarily lengthy and inefficient check out. I would stay at this hotel next time I visit York based on the location and price. However, reception really need to improve their service as they badly let the hotel down.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yorkslass69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, March 16, 2013
Thank you for your very positive review of when you stayed with us in December. I will certainly review the number of staff we have on duty in reception during busy periods and hope to welcome you back in the near future.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 4 Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 4, 2013

We where a little unlucky as all the roads to the hotel where closed for road works. Parked in NSPC close £17 for 24hrs. The hotel itself is good a nice pleasant welcome, room clean and nicely laid out. We did not eat there so cannot review the restaurant. I booked this hotel because it is reletively close to the Barbican where we went to see Amy McDonald in concert ( fantastic ) and it only 10 minutes walk so pleased with that. There was a little bit of noise while trying to sleep due to a wedding but not to bad and it was a Saturday night. Overall good experience.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerard1958811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnYorkCity, General Manager at Park Inn by Radisson York, responded to this review, March 16, 2013
I am very sorry that the council road works caused you problems in accessing the hotel, but delighted that once there you had such a positive experience. We very much look forward to welcoming you back in the near future.

Warm regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Inn by Radisson York

Property: Park Inn by Radisson York
Address: North Street, York YO1 6JF, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #29 of 47 Hotels in York
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Inn by Radisson York 3*
Number of rooms: 200
Official Description (provided by the hotel):
Overlooking the River Ouse, Park Inn by Radisson York City Centre is a vibrant hotel close to premier attractions. The hotel's prime location is within walking distance of the train station, shopping and business districts. Feel at home in one of the 200 bedrooms with stunning views of the river, city centre or cathedral. Room amenities include flat-screen televisions, Free Wireless High-speed Internet and complimentary toiletries. Enjoy on-site dining in the vibrant restaurant and bar, which serves appetising dishes and an extensive drinks menu. Onsite, secure car parking is also available; charges apply. With 12 meeting rooms, the hotel is a great choice for hosting events. The facilities can accommodate up to 400 delegates for conferences and up to 240 guests for gala dinners ... more   less 
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Also Known As:
Park Inn By Radisson York Hotel York
York Park Inn
Park Inn York
Park Hotel York

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