The hotel looked very impressive and the main lounge and imposing staircase gave us the 'wow' factor. Reception staff were friendly and helpful. So far, so good..
Carpet on landing was in need of hoovering and had bits of black tape holding it together.
Room 245 - door looked as if it had previously been broken onto. Room was 'tired'; furniture was old, chipped, stained and dated. Window frames were filthy - outside stone balcony had lots of discarded cigarette ends, shower was little more than a trickle of water that changed from warm to cold, shower doors wouldn't stay closed. Only one container of shower gel and shampoo which were not replaced for second night. We were able to open window to get fresh or as temperatures were stifling during the night.
On the plus side, the linen and towels were clean and bed was quite comfortable, and the hotel is in a great location for the racecourse (the reason for our stay) and for visiting the city. The bar was OK but no snacks were available when we arrived.
Overall, the hotel is in great need of an upgrade and probably continues to trade by virtue of its proximity to the racecourse and the city.
Would we stay again? Probably not - would prefer the guaranteed quality of one of the more reputable hotel chains. Sorry for negativity but for the price this was not good value for money.
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